Guest Service Agent - Luxury Resort Operations Ras Al Khaimah UAE
Posted date [2025-07-19]
(ID: 36256)
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Guest Service Agent - Luxury Resort Operations Ras Al Khaimah UAE
Role Summary
Anantara is seeking a proactive and customer-focused Guest Service Agent to join its world-class resort team in Ras Al Khaimah. The role involves delivering exceptional guest experiences through attentive service, efficient handling of inquiries, and ensuring smooth coordination of front office operations. If you have a passion for hospitality and strong interpersonal skills, this is your opportunity to work with one of the world’s most prestigious luxury brands.
Employment Overview
Job Location: Ras Al Khaimah, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Anticipate guest needs and ensure prompt, courteous service at all times
* Handle guest inquiries, reservations, and requests in a professional manner
* Maintain complete knowledge of resort facilities, room types, rates, promotions, and services
* Coordinate guest arrivals, departures, and transportation arrangements
* Ensure accurate financial transactions following resort policies and procedures
* Manage communication across departments for seamless guest experiences
* Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners
* Follow up on guest feedback and ensure issues are resolved promptly
* Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality
* Adhere to safety, health, and security protocols, including CID reporting requirements
* Uphold resort grooming standards and represent the brand with professionalism
Ideal Profile
* Prior experience in hotel front office operations preferred
* Strong focus on customer service with a positive attitude
* Excellent communication skills; fluency in English required, additional languages a plus
* Ability to work shifts, weekends, and public holidays
* Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage
* Well-groomed, detail-oriented, and a team player
Why Join Us
Anantara offers an inspiring work environment where team members are empowered to deliver unforgettable experiences. Benefit from competitive pay, career development opportunities, and the chance to work in one of the most luxurious destinations in the UAE.
About the Company
Anantara is a global luxury hospitality brand offering world-class experiences across unique destinations. Known for personalized service and cultural authenticity, Anantara connects guests to genuine places and unforgettable journeys through exceptional service and hospitality excellence.
Looking to hire skilled hospitality professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to attract top-tier talent.
Role Summary
Anantara is seeking a proactive and customer-focused Guest Service Agent to join its world-class resort team in Ras Al Khaimah. The role involves delivering exceptional guest experiences through attentive service, efficient handling of inquiries, and ensuring smooth coordination of front office operations. If you have a passion for hospitality and strong interpersonal skills, this is your opportunity to work with one of the world’s most prestigious luxury brands.
Employment Overview
Job Location: Ras Al Khaimah, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 4000-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
What You’ll Do
* Anticipate guest needs and ensure prompt, courteous service at all times
* Handle guest inquiries, reservations, and requests in a professional manner
* Maintain complete knowledge of resort facilities, room types, rates, promotions, and services
* Coordinate guest arrivals, departures, and transportation arrangements
* Ensure accurate financial transactions following resort policies and procedures
* Manage communication across departments for seamless guest experiences
* Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners
* Follow up on guest feedback and ensure issues are resolved promptly
* Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality
* Adhere to safety, health, and security protocols, including CID reporting requirements
* Uphold resort grooming standards and represent the brand with professionalism
Ideal Profile
* Prior experience in hotel front office operations preferred
* Strong focus on customer service with a positive attitude
* Excellent communication skills; fluency in English required, additional languages a plus
* Ability to work shifts, weekends, and public holidays
* Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage
* Well-groomed, detail-oriented, and a team player
Why Join Us
Anantara offers an inspiring work environment where team members are empowered to deliver unforgettable experiences. Benefit from competitive pay, career development opportunities, and the chance to work in one of the most luxurious destinations in the UAE.
About the Company
Anantara is a global luxury hospitality brand offering world-class experiences across unique destinations. Known for personalized service and cultural authenticity, Anantara connects guests to genuine places and unforgettable journeys through exceptional service and hospitality excellence.
Looking to hire skilled hospitality professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to attract top-tier talent.
