Patient Relations Supervisor - Healthcare Services Job Vacancy in UAE Dubai
Posted date [2025-06-09]
(ID: 35366)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Patient Relations Supervisor - Healthcare Services
Job Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim’s HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.
Key Responsibilities
* Supervise and guide a team of Patient Relations Executives
* Oversee daily operations at the clinic reception and service desks
* Maintain high standards of customer service and patient interaction
* Resolve patient inquiries and complaints efficiently and empathetically
* Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
* Monitor and enhance front-office workflows and patient wait time
* Implement customer service training and support staff development
Reporting & MIS
* Track and report front-desk KPIs including patient feedback and turnaround time
* Assist in scheduling, patient volume reporting, and operational audits
Governance & Standards
* Ensure strict compliance with clinic protocols and UAE healthcare regulations
* Promote a culture of respect, collaboration, and integrity among the team
Required Skills and Experience
* Minimum 3 years’ experience in patient services or healthcare customer relations
* Prior team supervision experience within a clinic or hospital environment
* Fluent in English; Arabic is an added advantage
* Strong understanding of clinic management systems and MS Office
* Problem-solving mindset and a customer-first approach
What We Offer
* Competitive salary with performance-based bonus
* Full health and life insurance
* Ample leave and work-life balance
* Professional development and continuous training opportunities
* A dynamic, inclusive workplace culture aligned with Al-Futtaim’s values
About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.
Job Overview
We are hiring a Patient Relations Supervisor for HealthHub Clinic by Al-Futtaim in Jumeirah Village Circle, Dubai. This supervisory role is responsible for leading the patient-facing team to ensure seamless operations and outstanding service delivery in a modern healthcare environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospital & Health Care
Function: Healthcare / Medical Support
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Patient Relations Supervisor in Dubai with Al-Futtaim’s HealthHub Clinic, you will manage front-of-house operations, lead the reception team, and ensure patients receive top-tier customer care. This is a leadership role at the intersection of healthcare operations and service excellence, offering a chance to make a tangible impact in a growing community-focused clinic.
Key Responsibilities
* Supervise and guide a team of Patient Relations Executives
* Oversee daily operations at the clinic reception and service desks
* Maintain high standards of customer service and patient interaction
* Resolve patient inquiries and complaints efficiently and empathetically
* Coordinate closely with clinical, administrative, and IT teams for smooth service delivery
* Monitor and enhance front-office workflows and patient wait time
* Implement customer service training and support staff development
Reporting & MIS
* Track and report front-desk KPIs including patient feedback and turnaround time
* Assist in scheduling, patient volume reporting, and operational audits
Governance & Standards
* Ensure strict compliance with clinic protocols and UAE healthcare regulations
* Promote a culture of respect, collaboration, and integrity among the team
Required Skills and Experience
* Minimum 3 years’ experience in patient services or healthcare customer relations
* Prior team supervision experience within a clinic or hospital environment
* Fluent in English; Arabic is an added advantage
* Strong understanding of clinic management systems and MS Office
* Problem-solving mindset and a customer-first approach
What We Offer
* Competitive salary with performance-based bonus
* Full health and life insurance
* Ample leave and work-life balance
* Professional development and continuous training opportunities
* A dynamic, inclusive workplace culture aligned with Al-Futtaim’s values
About the Company
Al-Futtaim Group is a leading regional business conglomerate headquartered in Dubai, operating across automotive, financial services, real estate, retail, and healthcare. With over 35,000 employees in 20+ countries, Al-Futtaim partners with global brands to serve communities with integrity and excellence. HealthHub Clinics by Al-Futtaim offer modern, accessible healthcare designed to meet the everyday needs of UAE residents.
