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Senior Associate – Customer Relations

Job Snapshot

* Role: Senior Associate – Customer Relations
* Location: Dubai UAE
* Industry: Real Estate
* Experience: 2–3 years
* Job Type: Full-time

Position Overview
Senior Associate – Customer Relations role in Dubai UAE real estate industry is actively hiring for an Emirati talent focused on post-handover customer support, defect resolution, and client satisfaction management. This opportunity is ideal for professionals experienced in customer relations within property development or construction environments.

Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Customer Service
Salary: 12000–16000
(Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: UAE National
Job Type: Full-time

Role Context
This role ensures smooth handling of post-handover property issues during the Defects Liability Period by managing customer cases, coordinating with contractors, and maintaining service standards. It directly impacts customer satisfaction, brand reputation, and operational efficiency within property management and development services.

Key Responsibilities

* Act as the main point of contact for customers reporting post-handover property issues
* Manage defect-related cases from reporting to resolution within agreed timelines
* Conduct meetings with customers to understand concerns and provide clear updates
* Coordinate site inspections with internal teams and contractors to resolve issues
* Monitor case progress and ensure timely follow-ups until closure
* Maintain accurate records of customer interactions and case updates
* Liaise between customer relations teams, contractors, and technical teams for issue resolution
* Prepare reports on performance, SLA compliance, and recurring issues
* Support continuous improvement of customer service processes and case handling

Ideal Profile

* Bachelor’s degree in Business Administration, Engineering, Construction Management, or related field
* 2 to 3 years of experience in customer service, preferably within real estate or construction
* Understanding of defect management processes and property handover standards
* Strong communication and problem-solving abilities
* Ability to handle multiple cases and work under pressure
* Customer-focused mindset with attention to detail
* Fluency in English; Arabic language skills are an advantage

Skills Set

* Customer relationship management systems
* Defect tracking and case management
* Property and construction process understanding
* SLA monitoring and reporting
* Microsoft Office tools
* Communication and stakeholder coordination
* Problem-solving and issue resolution

Why Join Us

* Opportunity to work in a leading real estate development environment in Dubai
* Exposure to large-scale property projects and customer experience operations
* Growing demand for skilled customer relations professionals in real estate sector
* Structured career progression and professional development opportunities
* Collaborative work culture with focus on service excellence

About the Company
Majid Al Futtaim Development is a prominent real estate developer delivering residential, retail, and mixed-use communities across the region, known for quality projects and customer-focused property solutions.

Job Title Senior Associate – Customer Relations Job Description Senior Associate – Customer Relations Job Snapshot * Role: Senior Associate – Customer Relations * Location: Dubai UAE * Industry: Real Estate * Experience: 2–3 years * Job Type: Full-time Position Overview Senior Associate – Customer Relations role in Dubai UAE real estate industry is actively hiring for an Emirati talent focused on post-handover customer support, defect resolution, and client satisfaction management. This opportunity is ideal for professionals experienced in customer relations within property development or construction environments. Job Details Country: UAE City: Dubai Industry: Real Estate Function: Customer Service Salary: 12000–16000 (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.) Gender: Any Candidate Nationality: UAE National Job Type: Full-time Role Context This role ensures smooth handling of post-handover property issues during the Defects Liability Period by managing customer cases, coordinating with contractors, and maintaining service standards. It directly impacts customer satisfaction, brand reputation, and operational efficiency within property management and development services. Key Responsibilities * Act as the main point of contact for customers reporting post-handover property issues * Manage defect-related cases from reporting to resolution within agreed timelines * Conduct meetings with customers to understand concerns and provide clear updates * Coordinate site inspections with internal teams and contractors to resolve issues * Monitor case progress and ensure timely follow-ups until closure * Maintain accurate records of customer interactions and case updates * Liaise between customer relations teams, contractors, and technical teams for issue resolution * Prepare reports on performance, SLA compliance, and recurring issues * Support continuous improvement of customer service processes and case handling Ideal Profile * Bachelor’s degree in Business Administration, Engineering, Construction Management, or related field * 2 to 3 years of experience in customer service, preferably within real estate or construction * Understanding of defect management processes and property handover standards * Strong communication and problem-solving abilities * Ability to handle multiple cases and work under pressure * Customer-focused mindset with attention to detail * Fluency in English; Arabic language skills are an advantage Skills Set * Customer relationship management systems * Defect tracking and case management * Property and construction process understanding * SLA monitoring and reporting * Microsoft Office tools * Communication and stakeholder coordination * Problem-solving and issue resolution Why Join Us * Opportunity to work in a leading real estate development environment in Dubai * Exposure to large-scale property projects and customer experience operations * Growing demand for skilled customer relations professionals in real estate sector * Structured career progression and professional development opportunities * Collaborative work culture with focus on service excellence About the Company Majid Al Futtaim Development is a prominent real estate developer delivering residential, retail, and mixed-use communities across the region, known for quality projects and customer-focused property solutions. Post Details

Job Start Date Salary from 12000.00 Salary to 16000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Real Estate Job Function Job Functions -> Customer Servic Employers Details Company Majid Al Futtaim Contact Person HR Manager Designation HRM Telephone +971 4 294 9999 Email socialmediamaf.ae