Tenant Relations Executive - Mall Operations
Posted date [2026-09-22]
(ID: 52249)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Tenant Relations Executive - Mall OperationsJob Snapshot
Role: Tenant Relations Executive
Location: Dubai, UAE
Industry: Real Estate
Function: Property Management
Experience: 3-5 years of relevant experience in coordination and follow-ups, preferably within a shopping center
Job Type: Full Time
Position Overview
Al-Futtaim Group Real Estate is hiring a Tenant Relations Executive in Dubai, UAE to support tenant relations and day-to-day operations at Arabian Center. The role coordinates work permits, retailer communications, inspections, compliance activities, sales reporting, payment follow-ups, and tenant participation in mall initiatives.
Working closely with tenants and internal teams including Operations, Leasing, Marketing, Finance, Facilities Management, Security, and HSE, the Tenant Relations Executive will help maintain efficient mall operations while supporting strong relationships with retailers throughout their tenancy.
Job Details
Country: UAE
City: Dubai
Industry: Real Estate
Function: Property Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Tenant
Relations and Communication
* Maintain regular communication with tenants regarding mall events, operating hours, procedures, policies, and compliance requirements.
* Arrange tenant meetings and maintain productive relationships with retailers.
* Coordinate pre-opening meetings for new retailers in collaboration with the Leasing team.
* Support exit procedures for retailers closing their premises.
* Encourage tenant participation in marketing programmes and mall events.
* Communicate through newsletters, memos, meetings, and other approved channels.
* Maintain current tenant information and required compliance documentation.
* Coordinate internally and externally to resolve tenant requirements efficiently.
Work Permit Coordination
* Review and approve work permits relating to maintenance, displays, and merchandising within retail units.
* Follow up with tenants and the Operations team to close outstanding work permits.
* Dispatch approved work permits within required operational timelines.
* Ensure requested NOCs are provided to retailers.
* Manage routine tenant job requests and escalate non-routine requirements for appropriate action.
Inspections and Operational Compliance
* Conduct scheduled and spot inspections with tenants to support operational standards and industry practices.
* Carry out weekly inspections with HSE, Security, and Operations teams.
* Conduct weekly inspections of food and beverage outlets and biweekly inspections of other stores.
* Inspect back-of-house areas with Security and Operations teams to identify and prevent potential hazards.
* Follow up on compliance issues and ensure required actions are communicated to relevant parties.
Reporting and Performance Monitoring
* Prepare monthly sales, OCR, performance, and sales-versus-footfall reports.
* Support sales budgeting and forecasting activities.
* Coordinate with tenants and Finance to obtain audited sales information.
* Maintain tenant performance trackers and required operational records.
* Identify lower-performing retailers and support action planning in coordination with Marketing.
* Ensure tenant compliance and performance reports are completed within required timelines.
Financial and Administrative Support
* Support Facilities Management and Finance teams with follow-up on outstanding AMC, accounts receivable, utility bills, and other relevant payments.
* Coordinate administrative requirements associated with tenant pre-opening and exit processes.
* Connect relevant internal departments to ensure tenant requirements progress efficiently.
* Monitor outstanding actions and follow up with responsible parties until completion.
* Maintain organised records and documentation relating to tenant operations.
Required Skills
* Excellent communication and interpersonal skills.
* Strong organisational and time-management capability.
* Ability to manage administrative activities and operational reports accurately.
* Effective internal and external coordination skills.
* Ability to conduct inspections and follow up on compliance requirements.
* Strong follow-up skills across multiple stakeholders.
* Ability to manage several operational priorities within required timelines.
What Qualifies You for the Role
* Graduate with a degree in any discipline.
* Fluency in English.
* 3-5 years of relevant experience involving coordination and follow-up activities.
* Shopping center experience is preferred.
* Strong internal and external coordination capability.
About Al-Futtaim Group Real Estate
Al-Futtaim Group Real Estate is the real estate development and operations arm of Al-Futtaim, managing a multi-billion-dollar portfolio across the MENA region. Its activities cover residential, business, retail, tourism, education, and healthcare developments.
The business manages projects throughout their lifecycle, including planning, development, procurement, construction, leasing, operations, and property management. Its portfolio includes major mixed-use destinations such as Dubai Festival City and Cairo Festival City.
* Maintain regular communication with tenants regarding mall events, operating hours, procedures, policies, and compliance requirements.
* Arrange tenant meetings and maintain productive relationships with retailers.
* Coordinate pre-opening meetings for new retailers in collaboration with the Leasing team.
* Support exit procedures for retailers closing their premises.
* Encourage tenant participation in marketing programmes and mall events.
* Communicate through newsletters, memos, meetings, and other approved channels.
* Maintain current tenant information and required compliance documentation.
* Coordinate internally and externally to resolve tenant requirements efficiently.
Work Permit Coordination
* Review and approve work permits relating to maintenance, displays, and merchandising within retail units.
* Follow up with tenants and the Operations team to close outstanding work permits.
* Dispatch approved work permits within required operational timelines.
* Ensure requested NOCs are provided to retailers.
* Manage routine tenant job requests and escalate non-routine requirements for appropriate action.
Inspections and Operational Compliance
* Conduct scheduled and spot inspections with tenants to support operational standards and industry practices.
* Carry out weekly inspections with HSE, Security, and Operations teams.
* Conduct weekly inspections of food and beverage outlets and biweekly inspections of other stores.
* Inspect back-of-house areas with Security and Operations teams to identify and prevent potential hazards.
* Follow up on compliance issues and ensure required actions are communicated to relevant parties.
Reporting and Performance Monitoring
* Prepare monthly sales, OCR, performance, and sales-versus-footfall reports.
* Support sales budgeting and forecasting activities.
* Coordinate with tenants and Finance to obtain audited sales information.
* Maintain tenant performance trackers and required operational records.
* Identify lower-performing retailers and support action planning in coordination with Marketing.
* Ensure tenant compliance and performance reports are completed within required timelines.
Financial and Administrative Support
* Support Facilities Management and Finance teams with follow-up on outstanding AMC, accounts receivable, utility bills, and other relevant payments.
* Coordinate administrative requirements associated with tenant pre-opening and exit processes.
* Connect relevant internal departments to ensure tenant requirements progress efficiently.
* Monitor outstanding actions and follow up with responsible parties until completion.
* Maintain organised records and documentation relating to tenant operations.
Required Skills
* Excellent communication and interpersonal skills.
* Strong organisational and time-management capability.
* Ability to manage administrative activities and operational reports accurately.
* Effective internal and external coordination skills.
* Ability to conduct inspections and follow up on compliance requirements.
* Strong follow-up skills across multiple stakeholders.
* Ability to manage several operational priorities within required timelines.
What Qualifies You for the Role
* Graduate with a degree in any discipline.
* Fluency in English.
* 3-5 years of relevant experience involving coordination and follow-up activities.
* Shopping center experience is preferred.
* Strong internal and external coordination capability.
About Al-Futtaim Group Real Estate
Al-Futtaim Group Real Estate is the real estate development and operations arm of Al-Futtaim, managing a multi-billion-dollar portfolio across the MENA region. Its activities cover residential, business, retail, tourism, education, and healthcare developments.
The business manages projects throughout their lifecycle, including planning, development, procurement, construction, leasing, operations, and property management. Its portfolio includes major mixed-use destinations such as Dubai Festival City and Cairo Festival City.
