Cloud Kitchens Manager - Cluster Operations
Posted date [2026-07-31]
(ID: 48884)
 |
Talabat is the MENA region’s leading on-demand delivery platform, headquartered in Dubai and operating across eight markets. We leverage a tech-driven flywheel model to connect millions of users with food, groceries, and essential services. By bridging the gap between people and local businesses, we continue to scale our ecosystem and simplify everyday life through innovation. |
Job Description and Requirements
Cloud Kitchens Manager - Cluster OperationsJob Snapshot
Role: Cloud Kitchens Manager - Cluster Operations
Location: Dubai, United Arab Emirates
Industry: Restaurant Food Service
Function: Restaurant Management
Experience: Not specified
Job Type: Full-time
Position Overview
The Cloud Kitchens Manager - Cluster Operations position in Dubai, United Arab Emirates is a multi-site leadership opportunity within the Restaurant Food Service industry. talabat is seeking a commercially focused operations manager to lead a cluster of cloud kitchens, improve financial performance and maintain consistent service, partner and food-safety standards.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Restaurant Food Service
Function: Restaurant Management
Salary: 18000-28000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Cloud kitchens combine restaurant production, dispatch operations and delivery-platform performance within a demanding service environment. This manager will oversee several
kitchen locations while balancing partner expectations, frontline-team productivity, cost control and regulatory compliance. Strong operating discipline will improve kitchen utilization and help restaurant brands deliver reliable customer experiences.
Key Responsibilities
The manager will maintain daily control across the cluster while building the processes and team capability needed for sustainable growth.
* Oversee daily activity across multiple cloud-kitchen locations.
* Maintain consistent standards for service speed, quality and execution.
* Take ownership of the cluster\'s financial performance.
* Review P and L results and identify causes of underperformance.
* Introduce measures that reduce food and operational wastage.
* Control utility consumption and improve resource deployment.
* Develop initiatives that increase revenue and kitchen utilization.
* Deliver the commercial and operating targets assigned to the cluster.
* Lead supervisors and dispatchers working across different locations.
* Organize rotating shifts according to volume and service requirements.
* Establish clear accountability for operational KPIs.
* Coach frontline employees and strengthen their decision-making ability.
* Ensure smooth coordination between kitchen and delivery activities.
* Act as the primary contact for restaurant brands in the cluster.
* Build collaborative relationships with partner representatives.
* Resolve daily operating issues before they affect service continuity.
* Manage partner concerns and negotiate practical solutions.
* Improve relationship scores and support long-term partner satisfaction.
* Enforce municipal health requirements at every kitchen location.
* Apply recognized food-safety benchmarks and corporate HSE standards.
* Conduct routine internal audits and address non-compliance immediately.
* Maintain zero tolerance for serious food-safety or workplace-safety violations.
* Coordinate with talabat\'s internal food-safety specialists.
* Maintain effective working relationships with local authorities.
* Track preparation time, vendor delays and failed-order rates.
* Monitor contact rates, partner ratings and other service indicators.
* Investigate performance discrepancies and identify their operational causes.
* Develop corrective action plans with cross-functional stakeholders.
* Review progress and confirm that agreed improvements are sustained.
Ideal Profile
The role requires substantial operational experience within quick-service restaurants, multi-site restaurant clusters or cloud-kitchen networks. Candidates should have managed high-volume food operations, inventory optimization, wastage reduction and productivity-improvement programs.
Applicants must be capable of leading supervisors and dispatchers working rotating shifts. Strong commercial understanding of restaurant P and L performance, operating costs and revenue improvement is essential.
The ideal candidate will remain effective during service pressure, resolve unexpected bottlenecks and communicate constructively with restaurant brands, suppliers and internal teams. Experience with Microsoft Excel, artificial-intelligence tools, Looker or Tableau is strongly preferred.
Skills Set
Cloud-kitchen operations
Multi-site cluster management
Quick-service restaurant operations
Restaurant P and L management
Kitchen utilization
Revenue optimization
Wastage control
Utility cost management
Inventory optimization
High-volume food operations
Shift planning
Frontline team leadership
Dispatcher management
Partner relationship management
Conflict resolution
Food-safety compliance
Municipal health regulations
HSE standards
Internal kitchen audits
Order-preparation time analysis
Vendor-delay monitoring
Failed-order analysis
Microsoft Excel
Looker
Tableau
Why Join Us
This role offers broad ownership across people, partners, financial performance and food safety. It provides an experienced restaurant operator with the opportunity to shape how a modern cloud-kitchen network performs while supporting multiple brands and high-frequency delivery demand.
About the Company
talabat is a leading on-demand food and quick-commerce platform with operations across several Middle Eastern markets. The company uses technology, logistics and local partnerships to create convenient customer experiences while supporting restaurants, local shops and riders.
Key Responsibilities
The manager will maintain daily control across the cluster while building the processes and team capability needed for sustainable growth.
* Oversee daily activity across multiple cloud-kitchen locations.
* Maintain consistent standards for service speed, quality and execution.
* Take ownership of the cluster\'s financial performance.
* Review P and L results and identify causes of underperformance.
* Introduce measures that reduce food and operational wastage.
* Control utility consumption and improve resource deployment.
* Develop initiatives that increase revenue and kitchen utilization.
* Deliver the commercial and operating targets assigned to the cluster.
* Lead supervisors and dispatchers working across different locations.
* Organize rotating shifts according to volume and service requirements.
* Establish clear accountability for operational KPIs.
* Coach frontline employees and strengthen their decision-making ability.
* Ensure smooth coordination between kitchen and delivery activities.
* Act as the primary contact for restaurant brands in the cluster.
* Build collaborative relationships with partner representatives.
* Resolve daily operating issues before they affect service continuity.
* Manage partner concerns and negotiate practical solutions.
* Improve relationship scores and support long-term partner satisfaction.
* Enforce municipal health requirements at every kitchen location.
* Apply recognized food-safety benchmarks and corporate HSE standards.
* Conduct routine internal audits and address non-compliance immediately.
* Maintain zero tolerance for serious food-safety or workplace-safety violations.
* Coordinate with talabat\'s internal food-safety specialists.
* Maintain effective working relationships with local authorities.
* Track preparation time, vendor delays and failed-order rates.
* Monitor contact rates, partner ratings and other service indicators.
* Investigate performance discrepancies and identify their operational causes.
* Develop corrective action plans with cross-functional stakeholders.
* Review progress and confirm that agreed improvements are sustained.
Ideal Profile
The role requires substantial operational experience within quick-service restaurants, multi-site restaurant clusters or cloud-kitchen networks. Candidates should have managed high-volume food operations, inventory optimization, wastage reduction and productivity-improvement programs.
Applicants must be capable of leading supervisors and dispatchers working rotating shifts. Strong commercial understanding of restaurant P and L performance, operating costs and revenue improvement is essential.
The ideal candidate will remain effective during service pressure, resolve unexpected bottlenecks and communicate constructively with restaurant brands, suppliers and internal teams. Experience with Microsoft Excel, artificial-intelligence tools, Looker or Tableau is strongly preferred.
Skills Set
Cloud-kitchen operations
Multi-site cluster management
Quick-service restaurant operations
Restaurant P and L management
Kitchen utilization
Revenue optimization
Wastage control
Utility cost management
Inventory optimization
High-volume food operations
Shift planning
Frontline team leadership
Dispatcher management
Partner relationship management
Conflict resolution
Food-safety compliance
Municipal health regulations
HSE standards
Internal kitchen audits
Order-preparation time analysis
Vendor-delay monitoring
Failed-order analysis
Microsoft Excel
Looker
Tableau
Why Join Us
This role offers broad ownership across people, partners, financial performance and food safety. It provides an experienced restaurant operator with the opportunity to shape how a modern cloud-kitchen network performs while supporting multiple brands and high-frequency delivery demand.
About the Company
talabat is a leading on-demand food and quick-commerce platform with operations across several Middle Eastern markets. The company uses technology, logistics and local partnerships to create convenient customer experiences while supporting restaurants, local shops and riders.
