Business Operations Manager - Business Analyst
Posted date [2026-04-28]
(ID: 44541)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Snapshot
Role: Business Operations Manager - Business Analyst
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Business Development
Experience: 5 to 7 years
Job Type: Full-time
Position Overview
Business Operations Manager - Business Analyst in Dubai, United Arab Emirates is a strong hiring opportunity within the Retail industry for professionals specializing in business operations, analytics, and marketplace performance management. This role supports Majid Al Futtaim Retail by driving strategic decisions through data-backed insights, fulfilment optimization, and last-mile delivery excellence across multiple operating countries.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Business Development
Salary: 18000-28000
ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position acts as the operational and analytical engine behind marketplace performance by transforming complex data into practical business decisions. The selected professional will improve fulfilment operations, optimize delivery ecosystems, and strengthen cross-country operational scalability while supporting profitability and customer satisfaction.
Key Responsibilities
* Define and implement Marketplace Fulfilment strategy across all operating countries
* Manage and optimize third-party warehousing providers to ensure cost control, performance, scalability, and SLA compliance
* Own and improve the last-mile delivery ecosystem across all markets through third-party courier partnerships
* Develop Marketplace Fulfilment and Last Mile playbooks with clear SOPs, governance models, and performance standards
* Define and monitor core KPIs including on-time delivery, fulfilment rate, cancellation rate, return rate, and warehouse utilization
* Build dashboards and reporting frameworks that enable real-time operational and strategic decision-making
* Partner with Product, Commercial, Finance, Seller Management, and Country teams for scalable operational design
* Support new country launches through end-to-end fulfilment and delivery setup planning
* Drive forecasting, performance modeling, and business case preparation for operational improvements
* Deliver strategic recommendations that improve growth, profitability, and customer experience
Ideal Profile
* Bachelor’s degree in Business Informatics, Economics, Statistics, or a related field
* Minimum 5 to 7 years of experience in Business Operations, Business Analysis, Strategy, or Marketplace Analytics
* Experience in ecommerce, marketplace operations, retail, or digital platforms is strongly preferred
* Strong expertise in building dashboards and scalable reporting solutions
* Proven ability to influence business decisions through analytics and performance insights
* Strong exposure to forecasting, performance modeling, and operational planning
* Excellent communication and stakeholder management skills
Skills Set
* Business operations management
* Marketplace analytics
* Dashboard development
* Performance reporting
* Fulfilment strategy
* Last-mile delivery optimization
* Third-party logistics management
* KPI monitoring and forecasting
* Business case development
* Cross-functional collaboration
Why Join Us
* Join one of the region’s most recognized retail and ecommerce business groups
* Lead strategic operations across high-growth marketplace and fulfilment functions
* Work in a fast-paced environment focused on innovation and data-driven decision-making
* Competitive salary package with strong career growth opportunities
* Collaborate with over 45000 professionals across diverse business sectors
* Build a long-term leadership career with a company known for excellence and transformation
About the Company
Majid Al Futtaim is a leading retail and lifestyle group headquartered in Dubai, delivering world-class shopping, supermarkets, entertainment, and customer experiences across the Middle East, Africa, and Asia. With a strong focus on innovation, operational excellence, and sustainable growth, the company continues to shape the future of retail and business across the region.
