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Customer Care Executive Retail Store Job Vacancy in UAE Dubai

Posted date [2024-11-02]   (ID: 32413)
Gulf and UAE company jobs
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Job Summary & Purpose
Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Job Description:
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return


Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Job Title Customer Care Executive Retail Store
Job Description Job Summary & Purpose
Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Job Description:
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return


Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Post Details
Job Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Retail
Job Function Job Functions -> Retail Customer Service
Employers Details
Company Sharaf DG
Contact Person HRM
Designation
Telephone +971600502034
Email sharafdg(at)gmail.com




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