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Job Summary & Purpose
Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Job Description:
Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return


Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality - preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills

Job Title Customer Care Executive Retail Store Job Description Job Summary & Purpose Responsible for resolving customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Job Description: Complaints to be attended and closed to the satisfaction of the customer Warranty Products to reach service centers within TAT Genuine Cash/Credit Card Refund issued to the customer Customer Care Location Ageing Stock Monitoring and Reconciliation ISO Compliance - as per Audit rating (SOP Compliance Store) Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days. Ensure accept only good items as return Requirements Experience (Yrs & Field) 3-5 years Educational Qualification Graduate Professional Certifications Diploma in Hospitality - preferable Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills Post Details

Job Start Date 1970-01-01 Salary from 0.00 Salary to 0.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Work Experience 1-2 Years Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Retail Job Function Job Functions -> Retail Customer Service Employers Details Company Sharaf DG Contact Person HRM Designation Telephone +971600502034 Email sharafdggmail.com