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Since its inception in 2005, Sharaf DG has come a long way and achieved many milestones to become one of the leading powerhouse retailers in the region. UAE’s first ever Big-Box concept started its journey as a 15,000 sq ft electronics store in Dubai. The brand’s perseverance and hard work has paid off with 30 stores in United Arab Emirates, Bahrain, Egypt & Oman today and more in the offing. |
Handle incoming customer inquiries and provide accurate and timely responses.
Provide exceptional customer service by actively listening to customers\' needs and concerns and taking appropriate actions to resolve them.
Build and maintain strong customer relationships through positive communication and interaction.
Collaborate with internal teams to address customer issues and ensure timely resolution.
Process customer orders, returns, and exchanges efficiently and accurately.
Continuously maintain knowledge of company products, services, and policies to provide accurate information to customers.
Identify opportunities for improvement in customer service processes and make recommendations for enhancements.
Requirements
Proven experience in a customer service role with a focus on delivering exceptional customer experiences.
Excellent communication and interpersonal skills, with the ability to clearly and effectively communicate both verbally and in writing.
Strong problem-solving and decision-making skills, with the ability to think critically and provide effective solutions.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient computer skills, including experience with customer service software and Microsoft Office suite.
Strong attention to detail and accuracy in data entry and documentation.
Ability to work well independently and as part of a team, with a positive and collaborative attitude.
Provide exceptional customer service by actively listening to customers\' needs and concerns and taking appropriate actions to resolve them.
Build and maintain strong customer relationships through positive communication and interaction.
Collaborate with internal teams to address customer issues and ensure timely resolution.
Process customer orders, returns, and exchanges efficiently and accurately.
Continuously maintain knowledge of company products, services, and policies to provide accurate information to customers.
Identify opportunities for improvement in customer service processes and make recommendations for enhancements.
Requirements
Proven experience in a customer service role with a focus on delivering exceptional customer experiences.
Excellent communication and interpersonal skills, with the ability to clearly and effectively communicate both verbally and in writing.
Strong problem-solving and decision-making skills, with the ability to think critically and provide effective solutions.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient computer skills, including experience with customer service software and Microsoft Office suite.
Strong attention to detail and accuracy in data entry and documentation.
Ability to work well independently and as part of a team, with a positive and collaborative attitude.
