Customer Care Representative - Contact Center
Posted date [2026-08-20]
(ID: 49886)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Description and Requirements
Customer Care Representative - Contact CenterJob Snapshot
Role: Customer Care Representative - Contact Center
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Call Center
Experience: Minimum 1 year
Job Type: Full-time
Position Overview
The Customer Care Representative - Contact Center role in Dubai, United Arab Emirates is a Retail opportunity focused on resolving customer requests and supporting a consistent service experience. Majid Al Futtaim is hiring a bilingual customer-service professional who can process inquiries accurately, communicate across internal teams and contribute to customer loyalty and sales performance.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Call Center
Salary: 3500-5500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position serves as an important connection between customers, contact-center associates, supervisors and business teams. The representative listens carefully
to each request, identifies the available resolution path and ensures that relevant information reaches the right person. Reliable service in this role helps protect the customer relationship, strengthen brand trust and support commercial performance.
Key Responsibilities
* Receive and process customer inquiries according to approved contact-center procedures.
* Listen carefully to understand the customer\'s request, concern or service expectation.
* Use available resolution options to provide accurate and practical assistance.
* Complete customer requests efficiently while maintaining data and communication accuracy.
* Escalate unresolved or sensitive cases to the appropriate supervisor or manager.
* Report personnel, product and operational issues through the correct internal channels.
* Keep customers informed about actions, expected timelines and any additional requirements.
* Share relevant updates with contact-center colleagues to support consistent service.
* Communicate professionally with internal associates and external business contacts.
* Maintain clear records of customer interactions and completed actions.
* Follow up when additional information or internal coordination is required.
* Support sales growth by recognizing customer needs and communicating suitable options.
* Participate actively in scheduled team and leadership meetings.
* Apply coaching and operational feedback to improve individual performance.
* Work respectfully and efficiently with colleagues during busy service periods.
* Follow workplace safety, confidentiality and customer-data procedures.
* Contribute to team targets for response quality, productivity and customer satisfaction.
Ideal Profile
Applicants should hold a high school certificate and have at least one year of customer-service experience. Previous exposure to retail, sales or a contact-center environment will be valuable.
Fluency in both English and Arabic is required. The preferred candidate will be patient, clear in conversation and comfortable assisting customers with different expectations. The role suits someone who accepts coaching positively, maintains accuracy under pressure and contributes naturally to teamwork.
Skills Set
* Bilingual English and Arabic communication
* Telephone customer service
* Contact-center operations
* Customer inquiry handling
* Complaint resolution
* Request processing
* Case escalation
* Call documentation
* Customer expectation management
* Internal communication
* Retail customer support
* Sales awareness
* Service follow-up
* Customer-data confidentiality
* Team collaboration
* Active listening
* Conflict de-escalation
* Time and workload management
Why Join Us
This opportunity provides practical experience in customer care within a large regional Retail organization. The role can build a foundation for advancement into quality assurance, team leadership, sales support or broader customer-experience operations. Continued growth in digital and contact-center services creates stable demand for bilingual professionals who can deliver efficient, human-centered support.
About the Company
Majid Al Futtaim is a diversified regional business with activities spanning shopping malls, retail, communities, entertainment and lifestyle experiences. The company operates recognized brands and customer destinations across the Middle East, Africa and Asia. Its customer-care teams support the service standards and connected experiences delivered across this portfolio.
Key Responsibilities
* Receive and process customer inquiries according to approved contact-center procedures.
* Listen carefully to understand the customer\'s request, concern or service expectation.
* Use available resolution options to provide accurate and practical assistance.
* Complete customer requests efficiently while maintaining data and communication accuracy.
* Escalate unresolved or sensitive cases to the appropriate supervisor or manager.
* Report personnel, product and operational issues through the correct internal channels.
* Keep customers informed about actions, expected timelines and any additional requirements.
* Share relevant updates with contact-center colleagues to support consistent service.
* Communicate professionally with internal associates and external business contacts.
* Maintain clear records of customer interactions and completed actions.
* Follow up when additional information or internal coordination is required.
* Support sales growth by recognizing customer needs and communicating suitable options.
* Participate actively in scheduled team and leadership meetings.
* Apply coaching and operational feedback to improve individual performance.
* Work respectfully and efficiently with colleagues during busy service periods.
* Follow workplace safety, confidentiality and customer-data procedures.
* Contribute to team targets for response quality, productivity and customer satisfaction.
Ideal Profile
Applicants should hold a high school certificate and have at least one year of customer-service experience. Previous exposure to retail, sales or a contact-center environment will be valuable.
Fluency in both English and Arabic is required. The preferred candidate will be patient, clear in conversation and comfortable assisting customers with different expectations. The role suits someone who accepts coaching positively, maintains accuracy under pressure and contributes naturally to teamwork.
Skills Set
* Bilingual English and Arabic communication
* Telephone customer service
* Contact-center operations
* Customer inquiry handling
* Complaint resolution
* Request processing
* Case escalation
* Call documentation
* Customer expectation management
* Internal communication
* Retail customer support
* Sales awareness
* Service follow-up
* Customer-data confidentiality
* Team collaboration
* Active listening
* Conflict de-escalation
* Time and workload management
Why Join Us
This opportunity provides practical experience in customer care within a large regional Retail organization. The role can build a foundation for advancement into quality assurance, team leadership, sales support or broader customer-experience operations. Continued growth in digital and contact-center services creates stable demand for bilingual professionals who can deliver efficient, human-centered support.
About the Company
Majid Al Futtaim is a diversified regional business with activities spanning shopping malls, retail, communities, entertainment and lifestyle experiences. The company operates recognized brands and customer destinations across the Middle East, Africa and Asia. Its customer-care teams support the service standards and connected experiences delivered across this portfolio.
