Customer Experience Duty Manager - Ground Handling Operations Doha Job Vacancy in Qatar
Posted date [2025-05-15]
(ID: 34906)
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About the Company Qatar Airways is a world-renowned airline and a top employer in the global aviation industry. Proudly named World’s Best Airline eight times by Skytrax, including the latest win in 2024, Qatar Airways sets benchmarks for airline excellence, cabin crew service, and digital innovation. It is also recognized for having the World’s Best Business Class, Best Airline in the Middle East, and World’s Best Airline Website. Operating from Hamad International Airport in Doha, named World’s Best Airport, the airline connects passengers to over 170 global destinations. Qatar Airways leads in eco-conscious operations and was the first Middle East airline certified to IATA’s highest environmental standards. Whether you are exploring opportunities in cabin crew, airport services, airline IT, or aviation security, Qatar Airways offers global career growth, exposure to cutting-edge aviation technology, and a strong commitment to employee development. Popular job searches: airline jobs in Qatar, Qatar Airways careers, cabin crew openings, jobs at Hamad International Airport, aviation jobs Middle East, airline customer service roles, aviation engineering jobs, flight operations careers, eco-friendly airline jobs, Qatar airport hiring.... |
Customer Experience Duty Manager - Ground Handling Operations Doha
Qatar Airways is seeking a Customer Experience Duty Manager to oversee all ground handling operations and service functions across Hamad International Airport. This role requires a seasoned leader with strong airline or ground handling experience to maintain service excellence, safety, and efficiency across passenger services, special handling, porterage, and other operational areas.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Operations
Salary: 18000–22000 QAR monthly (Market estimated)
Job Type: Full-time
Job Overview
* Lead shift operations across customer experience functions including passenger services, lost and found, trolley and porterage management
* Supervise a multi-functional team across designated operational zones to ensure seamless service delivery
* Monitor adherence to health and safety standards, company policies, and airline service level agreements
* Manage incidents, operational constraints, and service deficiencies with timely investigation and reporting
* Coordinate resources and manpower allocation in real time to meet service needs and minimize delays
* Maintain continuous communication with ground handling and customer service teams to ensure procedural compliance
* Build stakeholder relationships across internal departments and partner airlines to drive process improvements
* Conduct pre-shift briefings, monitor KPI targets, and execute recovery or business continuity plans during disruptions
* Support the rollout of new ground handling technologies and review SOPs for process alignment and improvement
* Report daily operational performance, safety metrics, and people management outcomes to department heads
Job Requirements
Education
* Bachelor’s degree or equivalent in a related field
Experience
* Minimum 6 years of experience in airline or airport ground handling operations
* Proven track record in managing large, multicultural teams in a high-paced airport environment
Skills
* Strong leadership, communication, and decision-making capabilities
* Experience in workforce planning, incident response, and operational troubleshooting
* Knowledge of passenger service workflows, special handling, and compliance protocols
* Fluent in spoken and written English
* High integrity, collaborative mindset, and ability to lead under pressure
Preferred
* Previous experience as a medium-sized station manager in an airline or ground handling company
Benefits
* Competitive tax-free salary
* Leadership role in one of the world’s most advanced airport operations
* Global exposure and growth opportunities within the Qatar Airways Group
* Other benefits in accordance with Qatar labor law
About the company
Qatar Airways Group is a world-class airline and aviation business group delivering excellence across 12 divisions. With operations anchored at Hamad International Airport, the Group continues to set global standards for innovation, service, and operational leadership. Join Qatar Airways and shape the future of airport experience in a dynamic and international environment.
Popular job searches: airport duty manager Doha, ground handling operations Qatar, airline station manager roles, airport shift manager jobs, Qatar Airways customer experience careers.
Qatar Airways is seeking a Customer Experience Duty Manager to oversee all ground handling operations and service functions across Hamad International Airport. This role requires a seasoned leader with strong airline or ground handling experience to maintain service excellence, safety, and efficiency across passenger services, special handling, porterage, and other operational areas.
Job Location: Doha, Qatar
Industry: Airlines/Aviation
Function: Operations
Salary: 18000–22000 QAR monthly (Market estimated)
Job Type: Full-time
Job Overview
* Lead shift operations across customer experience functions including passenger services, lost and found, trolley and porterage management
* Supervise a multi-functional team across designated operational zones to ensure seamless service delivery
* Monitor adherence to health and safety standards, company policies, and airline service level agreements
* Manage incidents, operational constraints, and service deficiencies with timely investigation and reporting
* Coordinate resources and manpower allocation in real time to meet service needs and minimize delays
* Maintain continuous communication with ground handling and customer service teams to ensure procedural compliance
* Build stakeholder relationships across internal departments and partner airlines to drive process improvements
* Conduct pre-shift briefings, monitor KPI targets, and execute recovery or business continuity plans during disruptions
* Support the rollout of new ground handling technologies and review SOPs for process alignment and improvement
* Report daily operational performance, safety metrics, and people management outcomes to department heads
Job Requirements
Education
* Bachelor’s degree or equivalent in a related field
Experience
* Minimum 6 years of experience in airline or airport ground handling operations
* Proven track record in managing large, multicultural teams in a high-paced airport environment
Skills
* Strong leadership, communication, and decision-making capabilities
* Experience in workforce planning, incident response, and operational troubleshooting
* Knowledge of passenger service workflows, special handling, and compliance protocols
* Fluent in spoken and written English
* High integrity, collaborative mindset, and ability to lead under pressure
Preferred
* Previous experience as a medium-sized station manager in an airline or ground handling company
Benefits
* Competitive tax-free salary
* Leadership role in one of the world’s most advanced airport operations
* Global exposure and growth opportunities within the Qatar Airways Group
* Other benefits in accordance with Qatar labor law
About the company
Qatar Airways Group is a world-class airline and aviation business group delivering excellence across 12 divisions. With operations anchored at Hamad International Airport, the Group continues to set global standards for innovation, service, and operational leadership. Join Qatar Airways and shape the future of airport experience in a dynamic and international environment.
Popular job searches: airport duty manager Doha, ground handling operations Qatar, airline station manager roles, airport shift manager jobs, Qatar Airways customer experience careers.
