Customer Service Advisor - Arabic Speaker - Online Fashion Job Vacancy in UAE Dubai
Posted date [2025-01-28]
(ID: 33294)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Step into the world of luxury fashion and customer experience as a Customer Service Advisor in Dubai, where you will engage with high-end clientele and provide exceptional service across multiple channels. This role is ideal for professionals with a passion for fashion, strong communication skills, and a commitment to delivering world-class customer interactions. If you thrive in a fast-paced, service-driven environment and enjoy assisting customers with premium fashion products, this is your chance to be part of a prestigious brand.
Job Location: Dubai, United Arab Emirates
Job Industry: Luxury Retail and E-Commerce
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound and outbound customer interactions via calls, chats, emails, and online platforms.
- Ensure customer service quality meets key performance indicators (KPIs) and client expectations.
- Actively listen to customer inquiries, identify needs, and provide accurate solutions with professionalism.
- Guide customers through product selections, purchases, returns, and exchanges with a personalized approach.
- Identify and maximize opportunities for upselling and cross-selling luxury fashion products.
- Stay updated on brand offerings, product collections, and latest trends to provide expert recommendations.
- Maintain a courteous and professional tone, ensuring a seamless and enjoyable customer experience.
- Adapt to evolving service requirements, policies, and procedures to enhance customer satisfaction.
Required Skills and Qualifications:
- Previous experience in luxury retail, hospitality, or high-end customer service.
- Bilingual fluency: Arabic speaker with strong English communication skills (oral and written).
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Excellent telephone etiquette and a passion for engaging with customers.
- Strong attention to detail, dependability, and problem-solving skills.
- Proficiency in computer navigation and CRM software.
- Flexibility to work 8-hour shifts, five days a week, including rotational shifts as required.
- Immediate availability or ability to join within 1-2 weeks of offer acceptance.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Luxury Retail and E-Commerce
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound and outbound customer interactions via calls, chats, emails, and online platforms.
- Ensure customer service quality meets key performance indicators (KPIs) and client expectations.
- Actively listen to customer inquiries, identify needs, and provide accurate solutions with professionalism.
- Guide customers through product selections, purchases, returns, and exchanges with a personalized approach.
- Identify and maximize opportunities for upselling and cross-selling luxury fashion products.
- Stay updated on brand offerings, product collections, and latest trends to provide expert recommendations.
- Maintain a courteous and professional tone, ensuring a seamless and enjoyable customer experience.
- Adapt to evolving service requirements, policies, and procedures to enhance customer satisfaction.
Required Skills and Qualifications:
- Previous experience in luxury retail, hospitality, or high-end customer service.
- Bilingual fluency: Arabic speaker with strong English communication skills (oral and written).
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Excellent telephone etiquette and a passion for engaging with customers.
- Strong attention to detail, dependability, and problem-solving skills.
- Proficiency in computer navigation and CRM software.
- Flexibility to work 8-hour shifts, five days a week, including rotational shifts as required.
- Immediate availability or ability to join within 1-2 weeks of offer acceptance.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
