Customer Service Associate – Fashion Retail Sales (Marks & Spencer) Job Vacancy in UAE Dubai
Posted date [2025-03-29]
(ID: 34060)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Customer Service Associate – Fashion Retail Sales (Marks & Spencer)
Explore a dynamic career in fashion retail by joining Al-Futtaim Group as a Customer Service Associate for Marks & Spencer in the UAE. This role offers the opportunity to build your retail career with one of the region’s most respected conglomerates while delivering exceptional customer experiences in a vibrant, team-oriented environment.
Job Location: Dubai, United Arab Emirates
Industry: Retail – Fashion & Apparel
Function: Customer Service / Retail Sales
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Customer Service Associate Do?
As a Customer Service Associate for Marks & Spencer, your primary responsibility is to drive retail sales while ensuring every customer enjoys an engaging and personalized shopping experience. You\'ll represent the brand in-store, maintain visual standards, assist at the cash wrap, and contribute to the overall smooth operation of the store.
What Are the Key Responsibilities?
- Greet customers warmly, assist with product selection, and provide in-depth product knowledge
- Maintain high store standards in cleanliness, organization, and merchandise presentation
- Drive sales by meeting or exceeding individual weekly targets
- Ensure fitting rooms and cashier areas offer a seamless shopping journey
- Process payments and maintain accurate records at the cash wrap
- Engage customers with additional services such as gift cards and loyalty programs
- Maintain professional appearance and strictly follow company policies
- Participate in stock replenishment, inventory counts, and store meetings
- Represent a positive and helpful attitude at all times toward customers and team members
What Skills Are Needed for a Customer Service Associate in Dubai?
Education:
- High school diploma required; Bachelor\'s degree preferred
Experience:
- 4-5 years of retail or fashion industry experience
- Previous experience in customer-facing roles with sales accountability
Skills:
- Strong interpersonal and communication skills
- Energetic, polite, confident, and team-oriented personality
- Physically fit and able to stand for extended periods (minimum 8 hours)
- Knowledge of retail operations and stock handling processes
- Customer-focused with attention to detail and presentation
What Benefits Come with This Position?
- Opportunity to grow within a globally recognized retail brand
- Work in a collaborative, fast-paced environment with strong team support
- Employee discounts and incentives
- Career development within Al-Futtaim’s expansive portfolio
- Exposure to regional retail operations and brand standards
About the company
Al-Futtaim Group
Founded in the 1930s, Al-Futtaim Group is a private conglomerate based in Dubai, UAE, operating across automotive, retail, real estate, healthcare, and financial services sectors. The group employs over 35,000 professionals in more than 20 countries and partners with 200+ global brands, including Marks & Spencer, Toyota, and IKEA. Al-Futtaim continues to set benchmarks in innovation, customer experience, and business excellence across the Middle East, Asia, and Africa.
Explore a dynamic career in fashion retail by joining Al-Futtaim Group as a Customer Service Associate for Marks & Spencer in the UAE. This role offers the opportunity to build your retail career with one of the region’s most respected conglomerates while delivering exceptional customer experiences in a vibrant, team-oriented environment.
Job Location: Dubai, United Arab Emirates
Industry: Retail – Fashion & Apparel
Function: Customer Service / Retail Sales
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Customer Service Associate Do?
As a Customer Service Associate for Marks & Spencer, your primary responsibility is to drive retail sales while ensuring every customer enjoys an engaging and personalized shopping experience. You\'ll represent the brand in-store, maintain visual standards, assist at the cash wrap, and contribute to the overall smooth operation of the store.
What Are the Key Responsibilities?
- Greet customers warmly, assist with product selection, and provide in-depth product knowledge
- Maintain high store standards in cleanliness, organization, and merchandise presentation
- Drive sales by meeting or exceeding individual weekly targets
- Ensure fitting rooms and cashier areas offer a seamless shopping journey
- Process payments and maintain accurate records at the cash wrap
- Engage customers with additional services such as gift cards and loyalty programs
- Maintain professional appearance and strictly follow company policies
- Participate in stock replenishment, inventory counts, and store meetings
- Represent a positive and helpful attitude at all times toward customers and team members
What Skills Are Needed for a Customer Service Associate in Dubai?
Education:
- High school diploma required; Bachelor\'s degree preferred
Experience:
- 4-5 years of retail or fashion industry experience
- Previous experience in customer-facing roles with sales accountability
Skills:
- Strong interpersonal and communication skills
- Energetic, polite, confident, and team-oriented personality
- Physically fit and able to stand for extended periods (minimum 8 hours)
- Knowledge of retail operations and stock handling processes
- Customer-focused with attention to detail and presentation
What Benefits Come with This Position?
- Opportunity to grow within a globally recognized retail brand
- Work in a collaborative, fast-paced environment with strong team support
- Employee discounts and incentives
- Career development within Al-Futtaim’s expansive portfolio
- Exposure to regional retail operations and brand standards
About the company
Al-Futtaim Group
Founded in the 1930s, Al-Futtaim Group is a private conglomerate based in Dubai, UAE, operating across automotive, retail, real estate, healthcare, and financial services sectors. The group employs over 35,000 professionals in more than 20 countries and partners with 200+ global brands, including Marks & Spencer, Toyota, and IKEA. Al-Futtaim continues to set benchmarks in innovation, customer experience, and business excellence across the Middle East, Asia, and Africa.
