Customer Service Coordinator - Mall Operations Job Vacancy in UAE Dubai
Posted date [2025-07-01]
(ID: 35865)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Customer Service Coordinator - Mall Operations
Position Overview
Majid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company’s premium retail standards and service philosophy.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Main Responsibilities
* Ensure smooth operations of the mall’s customer service information desk, providing accurate information and courteous assistance to all visitors
* Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
* Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
* Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
* Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
* Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity
Candidate Requirements
* Minimum of high school diploma or equivalent qualification
* At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
* Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
* Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
* Well-groomed, professional appearance and commitment to delivering world-class service standards
Perks and Benefits
* Be part of a collaborative workplace with a vibrant culture and inclusive values
* Work for one of the region’s most trusted names in lifestyle destinations and property development
* Opportunities for professional development and upskilling within a large, diversified group
* Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision
About the Company
Majid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you’ll play a critical role in shaping a positive, lasting impression of our world-class destinations.
Position Overview
Majid Al Futtaim Properties is hiring a Customer Service Coordinator to support the day-to-day operations of the customer service desk at one of its flagship shopping malls in Dubai. This position is key to delivering a seamless, professional, and memorable guest experience in alignment with the company’s premium retail standards and service philosophy.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Real Estate
Function: Customer Service
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
Main Responsibilities
* Ensure smooth operations of the mall’s customer service information desk, providing accurate information and courteous assistance to all visitors
* Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
* Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
* Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
* Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
* Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity
Candidate Requirements
* Minimum of high school diploma or equivalent qualification
* At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
* Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
* Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
* Well-groomed, professional appearance and commitment to delivering world-class service standards
Perks and Benefits
* Be part of a collaborative workplace with a vibrant culture and inclusive values
* Work for one of the region’s most trusted names in lifestyle destinations and property development
* Opportunities for professional development and upskilling within a large, diversified group
* Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision
About the Company
Majid Al Futtaim Properties is a regional leader in owning, developing, and managing retail, leisure, and mixed-use destinations across the Middle East and North Africa. With a strong commitment to customer happiness, operational excellence, and sustainable urban development, MAF continues to redefine how people experience retail and entertainment. As part of the customer service team, you’ll play a critical role in shaping a positive, lasting impression of our world-class destinations.
