About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence....

Customer Service Executive - Complaints & Returns

Job Overview
Sharaf DG is hiring a Customer Service Executive to manage and resolve customer complaints related to services, returns, refunds, and product exchanges. Based in Dubai, this role requires a proactive professional with a strong customer focus, problem-solving mindset, and experience handling post-sales support in a retail or service environment.

Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Customer Service
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Job Type: Full-time

Job Overview
As a Customer Service Executive, you will handle service-related issues such as billing discrepancies, warranty concerns, refunds, and returns. You will ensure customer satisfaction by resolving complaints efficiently, coordinating with service centers, maintaining compliance with company SOPs, and executing timely follow-ups. This role plays a vital part in enhancing customer loyalty and supporting Sharaf DG’s commitment to quality service.

Key Responsibilities

* Attend and resolve customer complaints promptly and professionally
* Process genuine refunds (cash or credit card) based on company guidelines
* Ensure warranty products are sent to service centers within the required turnaround time (TAT)
* Track and manage ageing stock at customer care locations and ensure reconciliation
* Comply with ISO and SOP standards during customer service interactions
* Monitor return timelines for warranty items and SDG stock, ensuring returns from service centers within 15 business days
* Execute purchase returns for delayed or unrecoverable items from suppliers or service centers
* Accept only eligible and undamaged items for customer returns

Job Requirements

* Graduate in any discipline; Diploma in Hospitality is an advantage
* 3–5 years of experience in customer service, preferably in a retail or electronics environment
* Strong verbal and written communication skills
* Excellent listening, conflict resolution, and customer servicing abilities
* Attention to detail, time management, and follow-up skills
* Ability to work independently while coordinating with multiple departments

What We Offer

* Customer-facing role in one of the UAE’s top retail brands
* Dynamic, supportive work environment focused on service excellence
* Competitive salary with opportunities for growth and training
* Exposure to SOPs, ISO audits, and retail process compliance

About the Company
Sharaf DG, a key brand under the Sharaf Group, is a leading electronics and technology retailer in the GCC. Known for its extensive product range and superior after-sales support, Sharaf DG places customer satisfaction at the core of its operations. Our service teams are trained to deliver fast, effective, and respectful support to maintain brand loyalty and retail excellence.

Job Title Customer Service Executive - Complaints & Returns Job Description Customer Service Executive - Complaints & Returns Job Overview Sharaf DG is hiring a Customer Service Executive to manage and resolve customer complaints related to services, returns, refunds, and product exchanges. Based in Dubai, this role requires a proactive professional with a strong customer focus, problem-solving mindset, and experience handling post-sales support in a retail or service environment. Job Location: Dubai, United Arab Emirates Industry: Retail Function: Customer Service Salary: 5000-6500 monthly (Market estimated) Gender: Any Job Type: Full-time Job Overview As a Customer Service Executive, you will handle service-related issues such as billing discrepancies, warranty concerns, refunds, and returns. You will ensure customer satisfaction by resolving complaints efficiently, coordinating with service centers, maintaining compliance with company SOPs, and executing timely follow-ups. This role plays a vital part in enhancing customer loyalty and supporting Sharaf DG’s commitment to quality service. Key Responsibilities * Attend and resolve customer complaints promptly and professionally * Process genuine refunds (cash or credit card) based on company guidelines * Ensure warranty products are sent to service centers within the required turnaround time (TAT) * Track and manage ageing stock at customer care locations and ensure reconciliation * Comply with ISO and SOP standards during customer service interactions * Monitor return timelines for warranty items and SDG stock, ensuring returns from service centers within 15 business days * Execute purchase returns for delayed or unrecoverable items from suppliers or service centers * Accept only eligible and undamaged items for customer returns Job Requirements * Graduate in any discipline; Diploma in Hospitality is an advantage * 3–5 years of experience in customer service, preferably in a retail or electronics environment * Strong verbal and written communication skills * Excellent listening, conflict resolution, and customer servicing abilities * Attention to detail, time management, and follow-up skills * Ability to work independently while coordinating with multiple departments What We Offer * Customer-facing role in one of the UAE’s top retail brands * Dynamic, supportive work environment focused on service excellence * Competitive salary with opportunities for growth and training * Exposure to SOPs, ISO audits, and retail process compliance About the Company Sharaf DG, a key brand under the Sharaf Group, is a leading electronics and technology retailer in the GCC. Known for its extensive product range and superior after-sales support, Sharaf DG places customer satisfaction at the core of its operations. Our service teams are trained to deliver fast, effective, and respectful support to maintain brand loyalty and retail excellence. Post Details

Job Start Date Salary from 5000.00 Salary to 6500.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Retail Job Function Job Functions -> Customer Servic Employers Details Company Sharaf DG Contact Person Sharaf DG HRM Designation HRM Telephone +971 600 502034 Email recruitmentsharafdg.com