Customer Service Specialist – Retail Operations & Guest Experience – Dubai, UAE
Posted date [2025-10-05]
(ID: 38118)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Customer Service Specialist – Retail Operations & Guest Experience – Dubai, UAE
Position Overview
Al-Futtaim Retail is seeking a motivated and customer-focused Customer Service Specialist to join its team in Dubai. This role is pivotal in ensuring an exceptional shopping experience by managing daily customer service operations, resolving complaints, maintaining high visual standards, and leading a team dedicated to customer satisfaction. The position also includes overseeing specialized in-store services such as Bra Fit, Suit Fit, and Barista, ensuring these services reflect Al-Futtaim’s commitment to quality and customer care.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Service
Salary: 8000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Deliver excellent customer service by handling inquiries and resolving complaints promptly and professionally.
* Act as the escalation point for customer concerns, ensuring all issues are resolved efficiently to maintain satisfaction.
* Support the Duty Manager in overseeing daily operations and ensuring smooth departmental workflow.
* Supervise and coach the customer service team to achieve service quality and performance targets.
* Maintain high visual merchandising standards across all displays and ensure the store’s presentation aligns with brand guidelines.
* Handle cash management procedures including counting, balancing, and ensuring accurate transactions.
* Oversee and promote specialized retail services such as Bra Fit, Suit Fit, and Barista to enhance the customer experience.
* Contribute to a positive work environment by fostering teamwork, communication, and professionalism.
Ideal Profile
* Previous experience in a retail customer service or supervisory role.
* Strong problem-solving and interpersonal skills with the ability to handle customer complaints effectively.
* Proven experience in cash handling and adherence to financial policies.
* Excellent leadership and coaching skills with the ability to motivate and guide teams.
* Attention to detail and passion for maintaining high store presentation and service standards.
* Fluency in English; Arabic proficiency is an advantage.
Skills Set
* Customer service excellence and complaint resolution
* Retail operations and cash management
* Team leadership and motivation
* Visual merchandising and store presentation
* Communication and interpersonal effectiveness
Why Join Us
* Be part of one of the UAE’s most established and respected retail organizations.
* Competitive salary with opportunities for career progression within Al-Futtaim Group.
* Training and professional development programs to enhance your skills.
* A collaborative and inclusive workplace culture built on respect, integrity, and excellence.
About Al-Futtaim Group
Established in the 1930s, Al-Futtaim Group is one of the most diversified privately held business groups in the Middle East, headquartered in Dubai, UAE. Operating across automotive, retail, real estate, financial services, and healthcare sectors, the Group employs over 35,000 people in more than 20 countries. Al-Futtaim Retail partners with over 200 of the world’s most admired brands, delivering exceptional customer experiences through innovation, quality, and service excellence.
Position Overview
Al-Futtaim Retail is seeking a motivated and customer-focused Customer Service Specialist to join its team in Dubai. This role is pivotal in ensuring an exceptional shopping experience by managing daily customer service operations, resolving complaints, maintaining high visual standards, and leading a team dedicated to customer satisfaction. The position also includes overseeing specialized in-store services such as Bra Fit, Suit Fit, and Barista, ensuring these services reflect Al-Futtaim’s commitment to quality and customer care.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Service
Salary: 8000–11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Deliver excellent customer service by handling inquiries and resolving complaints promptly and professionally.
* Act as the escalation point for customer concerns, ensuring all issues are resolved efficiently to maintain satisfaction.
* Support the Duty Manager in overseeing daily operations and ensuring smooth departmental workflow.
* Supervise and coach the customer service team to achieve service quality and performance targets.
* Maintain high visual merchandising standards across all displays and ensure the store’s presentation aligns with brand guidelines.
* Handle cash management procedures including counting, balancing, and ensuring accurate transactions.
* Oversee and promote specialized retail services such as Bra Fit, Suit Fit, and Barista to enhance the customer experience.
* Contribute to a positive work environment by fostering teamwork, communication, and professionalism.
Ideal Profile
* Previous experience in a retail customer service or supervisory role.
* Strong problem-solving and interpersonal skills with the ability to handle customer complaints effectively.
* Proven experience in cash handling and adherence to financial policies.
* Excellent leadership and coaching skills with the ability to motivate and guide teams.
* Attention to detail and passion for maintaining high store presentation and service standards.
* Fluency in English; Arabic proficiency is an advantage.
Skills Set
* Customer service excellence and complaint resolution
* Retail operations and cash management
* Team leadership and motivation
* Visual merchandising and store presentation
* Communication and interpersonal effectiveness
Why Join Us
* Be part of one of the UAE’s most established and respected retail organizations.
* Competitive salary with opportunities for career progression within Al-Futtaim Group.
* Training and professional development programs to enhance your skills.
* A collaborative and inclusive workplace culture built on respect, integrity, and excellence.
About Al-Futtaim Group
Established in the 1930s, Al-Futtaim Group is one of the most diversified privately held business groups in the Middle East, headquartered in Dubai, UAE. Operating across automotive, retail, real estate, financial services, and healthcare sectors, the Group employs over 35,000 people in more than 20 countries. Al-Futtaim Retail partners with over 200 of the world’s most admired brands, delivering exceptional customer experiences through innovation, quality, and service excellence.
