Department Manager – Retail Store Operations (Dubai, UAE) Job Vacancy in UAE Dubai
Posted date [2025-03-28]
(ID: 34048)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Department Manager – Retail Store Operations (Dubai, UAE)
Step into a rewarding leadership role with Al-Futtaim Group – one of the most prestigious and diversified businesses in the UAE. We are looking for a results-driven Department Manager to lead retail operations at one of our flagship stores, ensuring exceptional customer experiences, strong team performance, and seamless day-to-day operations.
Job Location: Dubai, United Arab Emirates
Industry: Retail & Wholesale
Function: Store Management & Operations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Department Manager Do in Retail?
As a Department Manager, you will be responsible for overseeing your assigned retail section, managing stock levels, visual standards, sales performance, and staff development. You’ll ensure smooth operations across your department while maintaining top-tier customer service and optimizing revenue.
What Are the Key Responsibilities?
- Coach and develop the department team to deliver world-class customer service
- Monitor customer interactions, feedback, and resolve any service concerns
- Ensure department visual standards, sightlines, and navigation comply with company guidelines
- Conduct daily floor walks to identify sales opportunities and conversion improvements
- Implement store opening, closing, and cash handling procedures
- Manage scheduling, floor coverage, and performance reviews for your department team
- Maintain compliance with company policies, health & safety, and operational SOPs
- Drive stock availability, replenishment, and minimize shrinkage
- Ensure HR-related matters (e.g., PDRs, onboarding, conflicts) are addressed promptly
- Support company-wide sales goals, basket drivers, and promotional strategies
What Skills Are Needed for a Department Manager Role?
Education:
- Bachelor’s degree required
Experience:
- 5 to 7 years of experience in a similar role within the retail industry
- Strong background in retail sales and customer service
Technical & Functional Skills:
- Proficiency in MS Word and Excel
- Knowledge of sales principles, customer service techniques, and retail performance metrics
- Experience managing P&L, targets, and operational KPIs
Leadership & Communication:
- Ability to lead and inspire teams to perform at their best
- Excellent communication, interpersonal, and conflict resolution skills
- Confidence, energy, and a strong sense of responsibility
Physical Requirements:
- Ability to handle some heavy lifting and remain active on the sales floor
What Benefits Come with This Position?
- Join one of the most respected business groups in the UAE with global brand partnerships
- Growth-oriented environment that rewards performance and leadership
- Exposure to structured training, development programs, and a dynamic work culture
- Career advancement opportunities within a group operating across five key sectors
About the company
Al-Futtaim Group is one of the Middle East’s most diversified and progressive privately held businesses, operating across automotive, retail, real estate, healthcare, and financial services. With over 35,000 employees and partnerships with 200+ global brands, Al-Futtaim delivers excellence and innovation to customers across 20+ countries. Guided by the values of respect, collaboration, excellence, and integrity, the group continues to shape industries and elevate communities.
Step into a rewarding leadership role with Al-Futtaim Group – one of the most prestigious and diversified businesses in the UAE. We are looking for a results-driven Department Manager to lead retail operations at one of our flagship stores, ensuring exceptional customer experiences, strong team performance, and seamless day-to-day operations.
Job Location: Dubai, United Arab Emirates
Industry: Retail & Wholesale
Function: Store Management & Operations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Department Manager Do in Retail?
As a Department Manager, you will be responsible for overseeing your assigned retail section, managing stock levels, visual standards, sales performance, and staff development. You’ll ensure smooth operations across your department while maintaining top-tier customer service and optimizing revenue.
What Are the Key Responsibilities?
- Coach and develop the department team to deliver world-class customer service
- Monitor customer interactions, feedback, and resolve any service concerns
- Ensure department visual standards, sightlines, and navigation comply with company guidelines
- Conduct daily floor walks to identify sales opportunities and conversion improvements
- Implement store opening, closing, and cash handling procedures
- Manage scheduling, floor coverage, and performance reviews for your department team
- Maintain compliance with company policies, health & safety, and operational SOPs
- Drive stock availability, replenishment, and minimize shrinkage
- Ensure HR-related matters (e.g., PDRs, onboarding, conflicts) are addressed promptly
- Support company-wide sales goals, basket drivers, and promotional strategies
What Skills Are Needed for a Department Manager Role?
Education:
- Bachelor’s degree required
Experience:
- 5 to 7 years of experience in a similar role within the retail industry
- Strong background in retail sales and customer service
Technical & Functional Skills:
- Proficiency in MS Word and Excel
- Knowledge of sales principles, customer service techniques, and retail performance metrics
- Experience managing P&L, targets, and operational KPIs
Leadership & Communication:
- Ability to lead and inspire teams to perform at their best
- Excellent communication, interpersonal, and conflict resolution skills
- Confidence, energy, and a strong sense of responsibility
Physical Requirements:
- Ability to handle some heavy lifting and remain active on the sales floor
What Benefits Come with This Position?
- Join one of the most respected business groups in the UAE with global brand partnerships
- Growth-oriented environment that rewards performance and leadership
- Exposure to structured training, development programs, and a dynamic work culture
- Career advancement opportunities within a group operating across five key sectors
About the company
Al-Futtaim Group is one of the Middle East’s most diversified and progressive privately held businesses, operating across automotive, retail, real estate, healthcare, and financial services. With over 35,000 employees and partnerships with 200+ global brands, Al-Futtaim delivers excellence and innovation to customers across 20+ countries. Guided by the values of respect, collaboration, excellence, and integrity, the group continues to shape industries and elevate communities.
