Exchange & Refund Desk Associate Job Vacancy in UAE Dubai
Posted date [2025-03-18]
(ID: 33923)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Exchange & Refund Desk Associate
Al-Futtaim Group is seeking a customer-focused Exchange & Refund Desk Associate to handle returns and exchanges efficiently while ensuring customer satisfaction. This role requires strong problem-solving skills, sound judgment, and a proactive approach to maintaining excellent customer service.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail & Customer Service
Job Function: Customer Service & Returns Management
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Manage the Exchange & Refund Desk operations, ensuring a seamless customer experience
- Handle customer concerns regarding returns and exchanges with fairness and efficiency
- Exercise sound judgment in resolving issues while adhering to company policies
- Utilize return and exchange data to identify product faults, safety concerns, or transportation issues
- Guide and train team members to enhance customer service and operational effectiveness
- Maintain accurate records and prepare daily, weekly, and monthly transaction reports for reconciliation and business insights
Required Skills and Experience:
- 1-2 years of experience in customer service, preferably in retail
- Strong problem-solving and decision-making skills
- Ability to handle customers professionally, ensuring positive resolutions
- Excellent teamwork and leadership qualities
- Ability to analyze data and provide valuable insights for business improvement
What We Offer:
- Competitive salary and benefits
- Opportunities for career growth and skill development
- A supportive and customer-centric work environment
- Hands-on experience in a dynamic and fast-paced retail setting
About the Company
Established in the 1930s, Al-Futtaim Group is a diversified business conglomerate headquartered in Dubai, UAE. Operating across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim partners with over 200 globally recognized brands. With a strong focus on innovation and customer satisfaction, the group continues to set industry benchmarks and drive operational excellence across the Middle East, Asia, and Africa.
Al-Futtaim Group is seeking a customer-focused Exchange & Refund Desk Associate to handle returns and exchanges efficiently while ensuring customer satisfaction. This role requires strong problem-solving skills, sound judgment, and a proactive approach to maintaining excellent customer service.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail & Customer Service
Job Function: Customer Service & Returns Management
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Manage the Exchange & Refund Desk operations, ensuring a seamless customer experience
- Handle customer concerns regarding returns and exchanges with fairness and efficiency
- Exercise sound judgment in resolving issues while adhering to company policies
- Utilize return and exchange data to identify product faults, safety concerns, or transportation issues
- Guide and train team members to enhance customer service and operational effectiveness
- Maintain accurate records and prepare daily, weekly, and monthly transaction reports for reconciliation and business insights
Required Skills and Experience:
- 1-2 years of experience in customer service, preferably in retail
- Strong problem-solving and decision-making skills
- Ability to handle customers professionally, ensuring positive resolutions
- Excellent teamwork and leadership qualities
- Ability to analyze data and provide valuable insights for business improvement
What We Offer:
- Competitive salary and benefits
- Opportunities for career growth and skill development
- A supportive and customer-centric work environment
- Hands-on experience in a dynamic and fast-paced retail setting
About the Company
Established in the 1930s, Al-Futtaim Group is a diversified business conglomerate headquartered in Dubai, UAE. Operating across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim partners with over 200 globally recognized brands. With a strong focus on innovation and customer satisfaction, the group continues to set industry benchmarks and drive operational excellence across the Middle East, Asia, and Africa.
