Fulfillment Manager - E-Commerce Operations
Posted date [2026-08-20]
(ID: 49895)
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Job Description and Requirements
Fulfillment Manager - E-Commerce OperationsJob Snapshot
Role: Fulfillment Manager - E-Commerce Operations
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Supply Chain / Logistics
Experience: 5-7 years
Job Type: Full-time
Position Overview
The Fulfillment Manager - E-Commerce Operations role in Dubai, United Arab Emirates is a Retail opportunity leading online order preparation, dispatch and last-mile delivery. Majid Al Futtaim is hiring an experienced operations manager to improve fulfillment speed, product quality and delivery reliability while managing internal teams, logistics partners and operating costs.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Supply Chain / Logistics
Salary: 18000-28000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
This position manages the daily flow of e-commerce orders from release through picking, marshalling, packing and dispatch. The Fulfillment Manager will
coordinate dark stores, retail locations, drivers and third-party logistics providers to ensure that customers receive complete orders on time and in suitable condition. Decisions concerning labor, vehicles, inventory and process controls directly influence customer satisfaction, productivity and fulfillment cost.
Key Responsibilities
* Manage daily e-commerce picking, marshalling, packing and dispatch activities.
* Coordinate last-mile delivery operations from order readiness through customer receipt.
* Assign priorities based on order volume, delivery windows and available capacity.
* Lead fulfillment employees and maintain clear shift responsibilities.
* Manage third-party logistics providers against agreed service requirements.
* Monitor productivity, picking rates, order cycle time and dispatch performance.
* Investigate missed targets and introduce corrective operational actions.
* Improve workflows to increase throughput without weakening accuracy or product quality.
* Coordinate with stores and dark-store teams to maintain stock availability.
* Ensure fulfillment areas are organized for safe and efficient order preparation.
* Escalate inventory discrepancies and recurring out-of-stock issues.
* Work with commercial and technology teams to resolve system or product-availability problems.
* Apply quality checks before orders are released for delivery.
* Maintain suitable packing standards for ambient, chilled and frozen products.
* Enforce cold-chain requirements throughout preparation and dispatch.
* Monitor order accuracy, freshness, substitutions and missing-item performance.
* Manage customer-service coordination for delayed, incomplete or damaged orders.
* Oversee returns, refunds and related operational documentation.
* Maintain appropriate controls for cash-on-delivery transactions.
* Allocate drivers, vehicles and workforce according to forecast demand.
* Adjust resource plans during demand peaks and unexpected operational disruption.
* Track vehicle and delivery capacity to prevent avoidable dispatch delays.
* Control fulfillment expenditure and identify sustainable cost reductions.
* Prepare operational reports and communicate performance to stakeholders.
* Ensure compliance with company policies, safety practices and documented procedures.
* Coach team members and promote accountability for service and productivity targets.
Ideal Profile
Applicants should hold a bachelor\'s degree in e-commerce, business administration, supply chain or a related discipline. The required background includes five to seven years of experience in e-commerce fulfillment, supply chain, logistics or last-mile delivery operations.
Candidates should have successfully managed fulfillment teams and external logistics providers. Experience with grocery e-commerce, dark stores, perishable inventory or temperature-controlled delivery will be particularly relevant. The role requires a manager who can analyze performance, organize resources and make timely operational decisions under pressure.
Skills Set
* E-commerce fulfillment management
* Picking and marshalling operations
* Packing and dispatch control
* Last-mile delivery
* Dark-store operations
* Third-party logistics management
* Workforce and shift planning
* Driver and vehicle allocation
* Order-cycle-time monitoring
* Picking productivity analysis
* Inventory availability coordination
* Grocery quality control
* Cold-chain compliance
* Returns and refund operations
* Cash-handling controls
* Operational budget management
* Cost optimization
* Warehouse management systems
* SAP
* Salesforce
* Advanced Microsoft Excel
* Microsoft Office
* Performance reporting
* Continuous process improvement
* Cross-functional stakeholder management
Why Join Us
This position offers operational ownership within a large and growing e-commerce network where improvements can directly affect customer experience and delivery economics. The manager will gain broad exposure to digital retail, store fulfillment, logistics partnerships and last-mile planning. Continued demand for fast and reliable online grocery delivery supports strong career prospects for leaders with scalable fulfillment expertise.
About the Company
Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses across the Middle East, North Africa and Central Asia. Through Carrefour, the group serves customers via supermarkets, hypermarkets and e-commerce channels supported by stores, dark stores and delivery partners. This integrated network enables the business to provide omnichannel grocery and household shopping services across regional markets.
Key Responsibilities
* Manage daily e-commerce picking, marshalling, packing and dispatch activities.
* Coordinate last-mile delivery operations from order readiness through customer receipt.
* Assign priorities based on order volume, delivery windows and available capacity.
* Lead fulfillment employees and maintain clear shift responsibilities.
* Manage third-party logistics providers against agreed service requirements.
* Monitor productivity, picking rates, order cycle time and dispatch performance.
* Investigate missed targets and introduce corrective operational actions.
* Improve workflows to increase throughput without weakening accuracy or product quality.
* Coordinate with stores and dark-store teams to maintain stock availability.
* Ensure fulfillment areas are organized for safe and efficient order preparation.
* Escalate inventory discrepancies and recurring out-of-stock issues.
* Work with commercial and technology teams to resolve system or product-availability problems.
* Apply quality checks before orders are released for delivery.
* Maintain suitable packing standards for ambient, chilled and frozen products.
* Enforce cold-chain requirements throughout preparation and dispatch.
* Monitor order accuracy, freshness, substitutions and missing-item performance.
* Manage customer-service coordination for delayed, incomplete or damaged orders.
* Oversee returns, refunds and related operational documentation.
* Maintain appropriate controls for cash-on-delivery transactions.
* Allocate drivers, vehicles and workforce according to forecast demand.
* Adjust resource plans during demand peaks and unexpected operational disruption.
* Track vehicle and delivery capacity to prevent avoidable dispatch delays.
* Control fulfillment expenditure and identify sustainable cost reductions.
* Prepare operational reports and communicate performance to stakeholders.
* Ensure compliance with company policies, safety practices and documented procedures.
* Coach team members and promote accountability for service and productivity targets.
Ideal Profile
Applicants should hold a bachelor\'s degree in e-commerce, business administration, supply chain or a related discipline. The required background includes five to seven years of experience in e-commerce fulfillment, supply chain, logistics or last-mile delivery operations.
Candidates should have successfully managed fulfillment teams and external logistics providers. Experience with grocery e-commerce, dark stores, perishable inventory or temperature-controlled delivery will be particularly relevant. The role requires a manager who can analyze performance, organize resources and make timely operational decisions under pressure.
Skills Set
* E-commerce fulfillment management
* Picking and marshalling operations
* Packing and dispatch control
* Last-mile delivery
* Dark-store operations
* Third-party logistics management
* Workforce and shift planning
* Driver and vehicle allocation
* Order-cycle-time monitoring
* Picking productivity analysis
* Inventory availability coordination
* Grocery quality control
* Cold-chain compliance
* Returns and refund operations
* Cash-handling controls
* Operational budget management
* Cost optimization
* Warehouse management systems
* SAP
* Salesforce
* Advanced Microsoft Excel
* Microsoft Office
* Performance reporting
* Continuous process improvement
* Cross-functional stakeholder management
Why Join Us
This position offers operational ownership within a large and growing e-commerce network where improvements can directly affect customer experience and delivery economics. The manager will gain broad exposure to digital retail, store fulfillment, logistics partnerships and last-mile planning. Continued demand for fast and reliable online grocery delivery supports strong career prospects for leaders with scalable fulfillment expertise.
About the Company
Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses across the Middle East, North Africa and Central Asia. Through Carrefour, the group serves customers via supermarkets, hypermarkets and e-commerce channels supported by stores, dark stores and delivery partners. This integrated network enables the business to provide omnichannel grocery and household shopping services across regional markets.
