General Manager – ACE Retail Operations (Home Improvement & Omnichannel) Job Vacancy in UAE Dubai
Posted date [2025-03-29]
(ID: 34056)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
General Manager – ACE Retail Operations (Home Improvement & Omnichannel)
Join Al-Futtaim Group in a leadership role that empowers you to drive retail excellence across ACE’s Home Improvement business in the UAE. This is a high-impact opportunity for a commercially astute, people-focused, and digitally savvy General Manager to lead both in-store and omnichannel operations.
Job Location: Dubai, United Arab Emirates
Industry: Retail – Home Improvement / DIY / Omnichannel
Function: General Management / Retail Operations
Salary: Competitive and aligned with senior leadership level
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a General Manager Do at ACE?
As General Manager – ACE Retail, you will be responsible for delivering financial performance across revenue, margins, inventory, and return on investment. You’ll lead strategic planning, people development, operational cost optimization, and e-commerce transformation while enhancing customer experience across both physical and digital touchpoints.
What Are the Key Responsibilities?
- Deliver sales, profitability, and market share targets across UAE ACE operations
- Develop short-, mid-, and long-term strategic plans for growth and innovation
- Implement inventory and category management with efficient sourcing and distribution
- Lead omnichannel retail planning, including digital commerce growth and joint store trading
- Oversee P&L, margin control, OTB, and commercial performance reviews
- Develop team capability, succession planning, and performance culture
- Implement customer-centric practices including NPS and Voice of the Customer feedback
- Maintain strong principal/supplier relationships, securing exclusivity for key product lines
- Utilize SAP and advanced MIS to ensure actionable business insights
What Skills Are Needed for a General Manager in Dubai?
Education:
- Graduate degree in Business, Retail, or related field
Experience:
- 10+ years in senior retail leadership roles
- Home improvement or DIY category experience is essential
- Strong track record in store operations, category performance, and commercial P&L
- Digital and e-commerce transformation experience is highly advantageous
Skills:
- Strategic thinking with excellent commercial acumen
- Strong team leadership and people development mindset
- Advanced knowledge of SAP and MS Office
- Results-oriented, analytical, and process-driven
What Benefits Come with This Position?
- Executive-level compensation package
- Bonus structure linked to performance KPIs
- Health insurance, life assurance, and family benefits
- Discounted access to Al-Futtaim Group’s product and lifestyle brands
- Access to world-class training and continuous development
- Career progression within one of the UAE’s most established business groups
About the company
Al-Futtaim Group is a renowned, privately held UAE-based conglomerate with operations spanning over 20 countries across retail, automotive, real estate, financial services, and healthcare. Through ACE, Al-Futtaim is a leading provider of home improvement solutions, offering top international brands and superior customer service. The company is deeply committed to innovation, talent growth, and operational excellence across all its divisions.
Join Al-Futtaim Group in a leadership role that empowers you to drive retail excellence across ACE’s Home Improvement business in the UAE. This is a high-impact opportunity for a commercially astute, people-focused, and digitally savvy General Manager to lead both in-store and omnichannel operations.
Job Location: Dubai, United Arab Emirates
Industry: Retail – Home Improvement / DIY / Omnichannel
Function: General Management / Retail Operations
Salary: Competitive and aligned with senior leadership level
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a General Manager Do at ACE?
As General Manager – ACE Retail, you will be responsible for delivering financial performance across revenue, margins, inventory, and return on investment. You’ll lead strategic planning, people development, operational cost optimization, and e-commerce transformation while enhancing customer experience across both physical and digital touchpoints.
What Are the Key Responsibilities?
- Deliver sales, profitability, and market share targets across UAE ACE operations
- Develop short-, mid-, and long-term strategic plans for growth and innovation
- Implement inventory and category management with efficient sourcing and distribution
- Lead omnichannel retail planning, including digital commerce growth and joint store trading
- Oversee P&L, margin control, OTB, and commercial performance reviews
- Develop team capability, succession planning, and performance culture
- Implement customer-centric practices including NPS and Voice of the Customer feedback
- Maintain strong principal/supplier relationships, securing exclusivity for key product lines
- Utilize SAP and advanced MIS to ensure actionable business insights
What Skills Are Needed for a General Manager in Dubai?
Education:
- Graduate degree in Business, Retail, or related field
Experience:
- 10+ years in senior retail leadership roles
- Home improvement or DIY category experience is essential
- Strong track record in store operations, category performance, and commercial P&L
- Digital and e-commerce transformation experience is highly advantageous
Skills:
- Strategic thinking with excellent commercial acumen
- Strong team leadership and people development mindset
- Advanced knowledge of SAP and MS Office
- Results-oriented, analytical, and process-driven
What Benefits Come with This Position?
- Executive-level compensation package
- Bonus structure linked to performance KPIs
- Health insurance, life assurance, and family benefits
- Discounted access to Al-Futtaim Group’s product and lifestyle brands
- Access to world-class training and continuous development
- Career progression within one of the UAE’s most established business groups
About the company
Al-Futtaim Group is a renowned, privately held UAE-based conglomerate with operations spanning over 20 countries across retail, automotive, real estate, financial services, and healthcare. Through ACE, Al-Futtaim is a leading provider of home improvement solutions, offering top international brands and superior customer service. The company is deeply committed to innovation, talent growth, and operational excellence across all its divisions.
