General Manager | Retail | ACE Hardware Job Vacancy in UAE Dubai
Posted date [2025-03-08]
(ID: 33771)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
General Manager | Retail | ACE Hardware
The General Manager is responsible for leading the overall operations and growth of ACE Hardware, ensuring continuous sales expansion across online and offline channels. This role involves strategic planning, financial oversight, team leadership, and maintaining high customer service standards. The General Manager will collaborate with internal teams and external partners to drive business success.
Job Location: UAE
Job Industry: Retail and Home Improvement
Job Function: Executive Leadership and Business Operations
Salary: Negotiable
Key Responsibilities
- Develop and execute strategic plans for revenue growth, profitability, and market share expansion.
- Oversee both online and offline sales operations, ensuring seamless customer experiences.
- Manage procurement, inventory, and supply chain processes to maintain optimal product availability.
- Drive e-commerce initiatives and implement strategies to enhance digital sales performance.
- Build and maintain strong relationships with ACE principals, suppliers, and industry stakeholders.
- Lead budget planning, financial reporting, and cost optimization initiatives.
- Monitor performance metrics and implement corrective actions to meet business objectives.
- Foster a high-performance team culture, ensuring employee engagement, training, and leadership development.
- Oversee compliance with operational policies, including financial, safety, and legal standards.
- Ensure excellent customer service by implementing best practices and addressing customer feedback.
Required Skills and Experience
- Bachelor’s degree in business administration, retail management, or a related field.
- Extensive experience in retail operations, particularly in home improvement or hardware sectors.
- Strong leadership skills with a track record of managing multi-functional teams.
- Proven expertise in e-commerce and omnichannel retail strategies.
- Excellent financial acumen, with experience in budgeting, forecasting, and P&L management.
- Strong negotiation and stakeholder management skills.
- Proficiency in SAP and Microsoft Office applications.
- Result-driven, highly motivated, and adaptable to dynamic business environments.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as a leader in the retail sector across the Middle East, Africa, and Asia. With a diverse portfolio that includes renowned global brands such as IKEA, ACE, and Marks & Spencer, Al-Futtaim continues to drive retail innovation and customer satisfaction. The company is committed to providing high-quality products and exceptional service while fostering a culture of growth and excellence.
The General Manager is responsible for leading the overall operations and growth of ACE Hardware, ensuring continuous sales expansion across online and offline channels. This role involves strategic planning, financial oversight, team leadership, and maintaining high customer service standards. The General Manager will collaborate with internal teams and external partners to drive business success.
Job Location: UAE
Job Industry: Retail and Home Improvement
Job Function: Executive Leadership and Business Operations
Salary: Negotiable
Key Responsibilities
- Develop and execute strategic plans for revenue growth, profitability, and market share expansion.
- Oversee both online and offline sales operations, ensuring seamless customer experiences.
- Manage procurement, inventory, and supply chain processes to maintain optimal product availability.
- Drive e-commerce initiatives and implement strategies to enhance digital sales performance.
- Build and maintain strong relationships with ACE principals, suppliers, and industry stakeholders.
- Lead budget planning, financial reporting, and cost optimization initiatives.
- Monitor performance metrics and implement corrective actions to meet business objectives.
- Foster a high-performance team culture, ensuring employee engagement, training, and leadership development.
- Oversee compliance with operational policies, including financial, safety, and legal standards.
- Ensure excellent customer service by implementing best practices and addressing customer feedback.
Required Skills and Experience
- Bachelor’s degree in business administration, retail management, or a related field.
- Extensive experience in retail operations, particularly in home improvement or hardware sectors.
- Strong leadership skills with a track record of managing multi-functional teams.
- Proven expertise in e-commerce and omnichannel retail strategies.
- Excellent financial acumen, with experience in budgeting, forecasting, and P&L management.
- Strong negotiation and stakeholder management skills.
- Proficiency in SAP and Microsoft Office applications.
- Result-driven, highly motivated, and adaptable to dynamic business environments.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as a leader in the retail sector across the Middle East, Africa, and Asia. With a diverse portfolio that includes renowned global brands such as IKEA, ACE, and Marks & Spencer, Al-Futtaim continues to drive retail innovation and customer satisfaction. The company is committed to providing high-quality products and exceptional service while fostering a culture of growth and excellence.
