Key Accounts Specialist - Retail Sales
Posted date [2026-06-27]
(ID: 47144)
 |
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, home, properties and logistics sectors. On a mission to inspire others to live well and win in ways that make the world better. |
Job Description and Requirements
Key Accounts Specialist - Retail SalesJob Snapshot
Role: Key Accounts Specialist - Retail Sales
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Account Management-Non-Commissioned
Experience: Experience in key account support, sales reporting, promotions coordination, and retail operations tracking
Job Type: Full-time
Position Overview
Key Accounts Specialist - Retail Sales in Dubai, United Arab Emirates is a Retail hiring opportunity focused on key account execution, sales governance, vendor reporting, promotion tracking, customer performance visibility, and accurate commercial documentation. This role supports Key Account Managers by maintaining clean account scorecards, monitoring sales performance, coordinating store activations, reviewing promoter activity inputs, and ensuring timely follow-up across commercial, finance, supply chain, stores, and vendor-related tasks.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Account Management-Non-Commissioned
Salary: 10000-14000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender:
Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Key Accounts Specialist - Retail Sales plays an important role in helping GMG manage vendor accounts with better visibility, stronger governance, and more reliable execution. The position supports profitable account growth by keeping sales trackers accurate, monitoring promotions, following up with stores, maintaining documentation, and preparing clean reports for business reviews. By connecting data, retail execution, vendor activity, and internal follow-ups, the role helps Key Account Managers make faster decisions and reduce operational gaps across assigned accounts.
Key Responsibilities
* Prepare weekly and monthly sales trackers for assigned vendors, covering sales versus target, growth versus last year, top SKUs, and basic variance observations.
* Update account scorecards, standard reporting templates, and dashboards while ensuring figures remain aligned with approved source files.
* Maintain historical vendor performance files with clear naming, version control, and organized documentation for easy audit reference.
* Track promotion and tie-up activity, including vendor details, mechanics, launch dates, participating stores, execution status, and closure updates.
* Coordinate with stores and retail operations teams to confirm activation participation, planned dates, readiness, and basic execution checks.
* Collect store feedback, execution confirmations, photos where applicable, and key comments, then summarize issues and risks for the Key Account Manager.
* Prepare and circulate store communication notes based on activation details, timelines, promotional requirements, and execution instructions shared by the Key Account Manager.
* Follow up with store teams on completion status and escalate delays, missing confirmations, or execution risks.
* Maintain closure logs for each store tie-up, including started activities, completed actions, pending items, and unresolved issues.
* Track new SKU listings, delisting requests, barcode updates, pack changes, and vendor item data updates through simple and accurate trackers.
* Coordinate status updates with category, merchandising, supply chain, stores, and other relevant teams to keep account activity moving.
* Flag master data issues affecting reporting accuracy, including duplicate items, missing item mapping, incorrect store tagging, or incomplete product information.
* Monitor basic availability inputs for planned promotions and highlight stock risk, delayed delivery, or store readiness issues for action.
* Prepare meeting packs for vendor and internal reviews using existing formats, including agenda, sales extracts, promo calendar, action logs, and tracker summaries.
* Record meeting minutes, maintain action trackers, circulate follow-ups, and update completion status against agreed deadlines.
* Support ad-hoc data requests from Key Account Managers, including store-wise sales extracts, promotional participation lists, vendor comparisons, and simple performance analysis.
* Maintain shared folders for vendor documents, trackers, approvals, promotional evidence, reporting files, and commercial follow-up records.
* Track operational KPIs such as sales versus target, promo budget variance, gross margin impact, report accuracy, store participation, activation execution, promo compliance, issue closure, and documentation completeness.
Ideal Profile
* Experience in key account coordination, sales operations, vendor reporting, retail execution, commercial support, or account administration.
* Strong working knowledge of Excel, tracker management, reporting templates, and basic dashboard updates.
* Comfortable handling sales data, SKU-level information, vendor files, promotional calendars, and store execution updates.
* Able to prepare accurate weekly and monthly reports with clear notes on sales performance, target achievement, growth trends, top SKUs, and variance reasons.
* Good understanding of retail promotions, store activations, vendor tie-ups, SKU listing updates, and commercial follow-up processes.
* Strong attention to detail when checking numbers, source files, item data, approvals, reporting formats, and documentation evidence.
* Ability to coordinate with commercial, finance, stores, category, merchandising, supply chain, and retail operations teams.
* Organized approach to maintaining trackers, action logs, meeting minutes, shared folders, and version-controlled documents.
* Good communication skills with the confidence to follow up, escalate delays, and share clear status updates.
* Practical problem-solving mindset with the ability to identify reporting gaps, execution risks, stock concerns, and process delays.
* Interest in retail account management, beauty category operations, vendor performance tracking, and sales governance.
Skills Set
* Key account support
* Vendor reporting
* Sales tracking
* Sales versus target reporting
* Retail account coordination
* Excel reporting
* Tracker management
* Promotion tracking
* Store activation coordination
* Retail execution follow-up
* SKU listing tracking
* Delisting coordination
* Barcode update tracking
* Master data checks
* Store readiness tracking
* Stock availability follow-up
* Promo compliance tracking
* Gross margin impact tracking
* Promo budget variance tracking
* Claims documentation
* Credit note pack coordination
* Vendor meeting packs
* Minutes of meeting
* Action tracker management
* Documentation governance
* Shared folder management
* Report accuracy
* SLA follow-up
* Cross-functional coordination
Why Join Us
This opportunity is well suited for a detail-focused retail professional who wants to grow in key account management, vendor operations, commercial reporting, and retail sales governance. The role offers exposure to vendor reviews, promotional execution, finance-linked reporting, store coordination, account performance tracking, and cross-functional retail operations in Dubai’s competitive Retail market. It is a strong career step for someone who enjoys structured reporting, clean execution, and supporting profitable growth across major vendor accounts.
About the Company
GMG is a global well-being and retail company headquartered in Dubai, with operations across sport, everyday goods, health and beauty, properties, logistics, and ventures. The company retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the Middle East, North Africa, and Asia. With more than 45 years of business growth under the Baker family and a strong portfolio that includes Sun and Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita\'s, and McCain, GMG continues to build strong retail partnerships and customer-focused brand experiences across Dubai, United Arab Emirates.
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Key Accounts Specialist - Retail Sales plays an important role in helping GMG manage vendor accounts with better visibility, stronger governance, and more reliable execution. The position supports profitable account growth by keeping sales trackers accurate, monitoring promotions, following up with stores, maintaining documentation, and preparing clean reports for business reviews. By connecting data, retail execution, vendor activity, and internal follow-ups, the role helps Key Account Managers make faster decisions and reduce operational gaps across assigned accounts.
Key Responsibilities
* Prepare weekly and monthly sales trackers for assigned vendors, covering sales versus target, growth versus last year, top SKUs, and basic variance observations.
* Update account scorecards, standard reporting templates, and dashboards while ensuring figures remain aligned with approved source files.
* Maintain historical vendor performance files with clear naming, version control, and organized documentation for easy audit reference.
* Track promotion and tie-up activity, including vendor details, mechanics, launch dates, participating stores, execution status, and closure updates.
* Coordinate with stores and retail operations teams to confirm activation participation, planned dates, readiness, and basic execution checks.
* Collect store feedback, execution confirmations, photos where applicable, and key comments, then summarize issues and risks for the Key Account Manager.
* Prepare and circulate store communication notes based on activation details, timelines, promotional requirements, and execution instructions shared by the Key Account Manager.
* Follow up with store teams on completion status and escalate delays, missing confirmations, or execution risks.
* Maintain closure logs for each store tie-up, including started activities, completed actions, pending items, and unresolved issues.
* Track new SKU listings, delisting requests, barcode updates, pack changes, and vendor item data updates through simple and accurate trackers.
* Coordinate status updates with category, merchandising, supply chain, stores, and other relevant teams to keep account activity moving.
* Flag master data issues affecting reporting accuracy, including duplicate items, missing item mapping, incorrect store tagging, or incomplete product information.
* Monitor basic availability inputs for planned promotions and highlight stock risk, delayed delivery, or store readiness issues for action.
* Prepare meeting packs for vendor and internal reviews using existing formats, including agenda, sales extracts, promo calendar, action logs, and tracker summaries.
* Record meeting minutes, maintain action trackers, circulate follow-ups, and update completion status against agreed deadlines.
* Support ad-hoc data requests from Key Account Managers, including store-wise sales extracts, promotional participation lists, vendor comparisons, and simple performance analysis.
* Maintain shared folders for vendor documents, trackers, approvals, promotional evidence, reporting files, and commercial follow-up records.
* Track operational KPIs such as sales versus target, promo budget variance, gross margin impact, report accuracy, store participation, activation execution, promo compliance, issue closure, and documentation completeness.
Ideal Profile
* Experience in key account coordination, sales operations, vendor reporting, retail execution, commercial support, or account administration.
* Strong working knowledge of Excel, tracker management, reporting templates, and basic dashboard updates.
* Comfortable handling sales data, SKU-level information, vendor files, promotional calendars, and store execution updates.
* Able to prepare accurate weekly and monthly reports with clear notes on sales performance, target achievement, growth trends, top SKUs, and variance reasons.
* Good understanding of retail promotions, store activations, vendor tie-ups, SKU listing updates, and commercial follow-up processes.
* Strong attention to detail when checking numbers, source files, item data, approvals, reporting formats, and documentation evidence.
* Ability to coordinate with commercial, finance, stores, category, merchandising, supply chain, and retail operations teams.
* Organized approach to maintaining trackers, action logs, meeting minutes, shared folders, and version-controlled documents.
* Good communication skills with the confidence to follow up, escalate delays, and share clear status updates.
* Practical problem-solving mindset with the ability to identify reporting gaps, execution risks, stock concerns, and process delays.
* Interest in retail account management, beauty category operations, vendor performance tracking, and sales governance.
Skills Set
* Key account support
* Vendor reporting
* Sales tracking
* Sales versus target reporting
* Retail account coordination
* Excel reporting
* Tracker management
* Promotion tracking
* Store activation coordination
* Retail execution follow-up
* SKU listing tracking
* Delisting coordination
* Barcode update tracking
* Master data checks
* Store readiness tracking
* Stock availability follow-up
* Promo compliance tracking
* Gross margin impact tracking
* Promo budget variance tracking
* Claims documentation
* Credit note pack coordination
* Vendor meeting packs
* Minutes of meeting
* Action tracker management
* Documentation governance
* Shared folder management
* Report accuracy
* SLA follow-up
* Cross-functional coordination
Why Join Us
This opportunity is well suited for a detail-focused retail professional who wants to grow in key account management, vendor operations, commercial reporting, and retail sales governance. The role offers exposure to vendor reviews, promotional execution, finance-linked reporting, store coordination, account performance tracking, and cross-functional retail operations in Dubai’s competitive Retail market. It is a strong career step for someone who enjoys structured reporting, clean execution, and supporting profitable growth across major vendor accounts.
About the Company
GMG is a global well-being and retail company headquartered in Dubai, with operations across sport, everyday goods, health and beauty, properties, logistics, and ventures. The company retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the Middle East, North Africa, and Asia. With more than 45 years of business growth under the Baker family and a strong portfolio that includes Sun and Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita\'s, and McCain, GMG continues to build strong retail partnerships and customer-focused brand experiences across Dubai, United Arab Emirates.
