In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are.

Manager - Fulfilment Operations Management - Operations

Job Overview
Majid Al Futtaim Retail is hiring a Manager - Fulfilment Operations Management to join its Digital Corporate Head Office in Dubai, UAE. This role is pivotal in optimizing digital fulfilment performance across Carrefour stores, ensuring a seamless customer experience, and scaling e-commerce fulfilment capabilities in a cost-efficient and sustainable manner.

Job Location: Dubai, UAE
Industry: Retail
Function: Operations
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As the Fulfilment Operations Manager, you will lead efforts to monitor, analyze, and enhance fulfilment operations across assigned countries. Your focus will be on improving KPIs such as on-time handover, order accuracy, pick rate, and customer satisfaction. You will also collaborate cross-functionally to identify improvement areas, introduce system/process upgrades, and contribute to the growth of MAF Retail’s digital fulfilment network.

Key Responsibilities

* Oversee and enhance fulfilment metrics across all Carrefour stores in assigned regions
* Analyze operational KPIs including on-time delivery, complaints, picking quality, cost-per-order, and pick rate
* Monitor and adjust manpower allocation in line with projected order volumes
* Support country fulfilment teams through audits, performance reviews, and action plans
* Coordinate with country heads and senior stakeholders to align fulfilment operations with business objectives
* Lead the development and communication of new processes, system changes, and fulfilment innovations
* Contribute to the update and implementation of fulfilment-related policies and procedures
* Perform regular operational audits and data quality reviews to identify gaps and risks
* Provide strategic support for process improvements and continuous operational enhancements

Job Requirements

* Bachelor’s degree in Supply Chain Management, Logistics, or a related field
* 9+ years of experience in e-commerce grocery operations, fulfilment, or product development
* At least 5 years of experience in the retail or e-commerce sector
* Proven ability in business strategy, product management, and operational analytics
* Deep understanding of fulfilment KPIs, warehouse processes, and systems improvement
* Excellent communication and stakeholder engagement skills
* Strong analytical and organizational abilities
* Experience working in multi-country environments and cross-functional teams is preferred

What We Offer

* Competitive salary and full benefits package
* Opportunity to lead digital fulfilment transformation across a major regional retailer
* Collaborative work environment with access to advanced supply chain technologies
* Exposure to strategic leadership and continuous improvement initiatives
* Career growth opportunities within a dynamic, future-focused organization

About the Company
Majid Al Futtaim is a leading lifestyle and retail conglomerate based in Dubai, UAE. Through its MAF Retail division, the company operates Carrefour hypermarkets and supermarkets across the Middle East. The Fulfilment Operations function plays a critical role in delivering seamless digital grocery experiences. Join Majid Al Futtaim and be part of the team shaping the future of e-commerce and fulfilment in the region.

Job Title Manager - Fulfilment Operations Management - Operations Job Description Manager - Fulfilment Operations Management - Operations Job Overview Majid Al Futtaim Retail is hiring a Manager - Fulfilment Operations Management to join its Digital Corporate Head Office in Dubai, UAE. This role is pivotal in optimizing digital fulfilment performance across Carrefour stores, ensuring a seamless customer experience, and scaling e-commerce fulfilment capabilities in a cost-efficient and sustainable manner. Job Location: Dubai, UAE Industry: Retail Function: Operations Salary: 35000-45000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As the Fulfilment Operations Manager, you will lead efforts to monitor, analyze, and enhance fulfilment operations across assigned countries. Your focus will be on improving KPIs such as on-time handover, order accuracy, pick rate, and customer satisfaction. You will also collaborate cross-functionally to identify improvement areas, introduce system/process upgrades, and contribute to the growth of MAF Retail’s digital fulfilment network. Key Responsibilities * Oversee and enhance fulfilment metrics across all Carrefour stores in assigned regions * Analyze operational KPIs including on-time delivery, complaints, picking quality, cost-per-order, and pick rate * Monitor and adjust manpower allocation in line with projected order volumes * Support country fulfilment teams through audits, performance reviews, and action plans * Coordinate with country heads and senior stakeholders to align fulfilment operations with business objectives * Lead the development and communication of new processes, system changes, and fulfilment innovations * Contribute to the update and implementation of fulfilment-related policies and procedures * Perform regular operational audits and data quality reviews to identify gaps and risks * Provide strategic support for process improvements and continuous operational enhancements Job Requirements * Bachelor’s degree in Supply Chain Management, Logistics, or a related field * 9+ years of experience in e-commerce grocery operations, fulfilment, or product development * At least 5 years of experience in the retail or e-commerce sector * Proven ability in business strategy, product management, and operational analytics * Deep understanding of fulfilment KPIs, warehouse processes, and systems improvement * Excellent communication and stakeholder engagement skills * Strong analytical and organizational abilities * Experience working in multi-country environments and cross-functional teams is preferred What We Offer * Competitive salary and full benefits package * Opportunity to lead digital fulfilment transformation across a major regional retailer * Collaborative work environment with access to advanced supply chain technologies * Exposure to strategic leadership and continuous improvement initiatives * Career growth opportunities within a dynamic, future-focused organization About the Company Majid Al Futtaim is a leading lifestyle and retail conglomerate based in Dubai, UAE. Through its MAF Retail division, the company operates Carrefour hypermarkets and supermarkets across the Middle East. The Fulfilment Operations function plays a critical role in delivering seamless digital grocery experiences. Join Majid Al Futtaim and be part of the team shaping the future of e-commerce and fulfilment in the region. Post Details

Job Start Date Salary from 35000.00 Salary to 45000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Retail Job Function Job Functions -> Operations-Plant Management Employers Details Company Majid Al Futtaim Contact Person HR Manager Designation HRM Telephone +971 4 294 9999 Email socialmediamaf.ae