Manager Retail Sales Job Vacancy in UAE Dubai
Posted date [2024-07-12]
(ID: 31155)
ZahrFreighters, a distinguished cargo and logistics company, takes pride in delivering unparalleled services to meet the dynamic demands of global trade. With a foundation built on reliability and innovation, we excel in providing end-to-end solutions for diverse cargo needs. |
1.Business Management
-Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.
-Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.
-Regularly monitor departmental performance against relevant KPIs and budget.
-Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.
-Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.
-Develop and implement sales team variable remuneration programs linked to performance.
-Support promotion of trade-ins and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager.
2.Customer Satisfaction
-Set and monitor business targets related to the CSI score.
-Ensure that professional and friendly service is provided to every customer according to the brand image.
-Handle and solve escalated customer cases together with the Marketing & CLM department, develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.
3.Customer Vehicle Delivery
-Ensure the pre-delivery inspection has been completed according to the companys policies.
-Ensure that vehicle hand-over is done according to distributor standards.
-Ensure that the customer is introduced to the After-Sales department.
4.Stock Monitoring and Ordering Management
-Manage vehicle stock levels in accordance with distributor policies.
-Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.
-Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels.
5.Market Development
-Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.
-Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CLM department.
6.Auto Financing and Insurance Sales Support
-Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
-Ensure support of the Sales department for implementation of auto finance and insurance campaigns.
7.Reporting
-Ensure regular reports on vehicle sales and stock management are generated as required by distributor management.
-Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required.
8.Compliance
-Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.
-Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.
-Implement, and abide by the distributor compliance and integrity codes.
9. People Management
-In conjunction with Hod - Sales and HR, determine manpower required for Sales, employ new staff and develop an induction plan.
-Together with employees, establish business objectives and personal development goals and monitor performance against agreed targets.
-Develop and motivate employees according to their abilities and needs of the distributor.
-Determine training needs and secure suitable training.
-Provide continuous guidance, support, and feedback to subordinates.
-Encourage compliant behavior and ensure company HR policies are adhered to at all times
-Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.
-Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.
-Regularly monitor departmental performance against relevant KPIs and budget.
-Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.
-Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.
-Develop and implement sales team variable remuneration programs linked to performance.
-Support promotion of trade-ins and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager.
2.Customer Satisfaction
-Set and monitor business targets related to the CSI score.
-Ensure that professional and friendly service is provided to every customer according to the brand image.
-Handle and solve escalated customer cases together with the Marketing & CLM department, develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.
3.Customer Vehicle Delivery
-Ensure the pre-delivery inspection has been completed according to the companys policies.
-Ensure that vehicle hand-over is done according to distributor standards.
-Ensure that the customer is introduced to the After-Sales department.
4.Stock Monitoring and Ordering Management
-Manage vehicle stock levels in accordance with distributor policies.
-Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.
-Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels.
5.Market Development
-Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.
-Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CLM department.
6.Auto Financing and Insurance Sales Support
-Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
-Ensure support of the Sales department for implementation of auto finance and insurance campaigns.
7.Reporting
-Ensure regular reports on vehicle sales and stock management are generated as required by distributor management.
-Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required.
8.Compliance
-Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.
-Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.
-Implement, and abide by the distributor compliance and integrity codes.
9. People Management
-In conjunction with Hod - Sales and HR, determine manpower required for Sales, employ new staff and develop an induction plan.
-Together with employees, establish business objectives and personal development goals and monitor performance against agreed targets.
-Develop and motivate employees according to their abilities and needs of the distributor.
-Determine training needs and secure suitable training.
-Provide continuous guidance, support, and feedback to subordinates.
-Encourage compliant behavior and ensure company HR policies are adhered to at all times
