Retail Sales Associate - Customer Service
Posted date [2026-08-04]
(ID: 49095)
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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, home, properties and logistics sectors. On a mission to inspire others to live well and win in ways that make the world better.. |
Job Description and Requirements
Retail Sales Associate - Customer ServiceJob Snapshot
Role: Retail Sales Associate - Customer Service
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Sales-Retail
Experience: 1-3 years
Job Type: Full-time
Position Overview
The Retail Sales Associate - Customer Service position in Dubai, United Arab Emirates, is a store-based opportunity within the Retail industry. GMG seeks a customer-focused professional to explain products, recommend suitable options, process transactions accurately, achieve sales targets, and maintain high standards across the shopping experience.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Sales-Retail
Salary: AED 3000-5000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Retail Sales Associate connects customers with products that match their preferences and practical needs. The position combines product advice, selling, cashiering, complaint handling, merchandising, loss prevention, and store
presentation to support revenue growth and customer loyalty.
Key Responsibilities
* Welcome customers and identify their needs through appropriate questions.
* Explain product features, specifications, benefits, and quality standards.
* Demonstrate the correct use and handling of products.
* Recommend options suited to customer preferences and budgets.
* Answer questions clearly to support informed purchasing decisions.
* Provide accurate information about warranties and product care.
* Explain maintenance requirements where applicable.
* Maintain current knowledge of brands and product ranges.
* Stay informed about new launches, offers, and promotional events.
* Work toward assigned individual and store sales targets.
* Apply appropriate selling, upselling, and cross-selling techniques.
* Confirm that promotional information and displayed prices are accurate.
* Calculate prices and discounts according to company policies.
* Maintain accurate sales records.
* Process cash, credit-card, and other approved payments.
* Issue correct invoices and receipts.
* Maintain accuracy when operating the cash register.
* Respond to customer concerns professionally.
* Resolve routine complaints and escalate complex cases.
* Follow approved after-sales, repair, exchange, and return procedures.
* Comply with inventory-control and loss-prevention requirements.
* Assist with product placement and visual organization.
* Replenish merchandise and maintain orderly displays.
* Maintain excellent housekeeping standards throughout the store.
* Follow company grooming and professional-presentation requirements.
* Establish annual performance goals with the reporting manager.
* Take responsibility for agreed development objectives.
* Remain current with retail practices, products, and selling techniques.
Ideal Profile
* High school certificate or diploma.
* Between 1 and 3 years of relevant retail or customer-service experience.
* Working knowledge of products or brands within the assigned store.
* Strong customer-service orientation.
* Confident explaining product details and making recommendations.
* Able to apply upselling and cross-selling techniques appropriately.
* Comfortable processing payments and handling money accurately.
* Effective interpersonal and verbal communication skills.
* Able to resolve routine customer concerns calmly.
* Attentive to prices, promotions, records, and inventory procedures.
* Willing to maintain store presentation and housekeeping standards.
* Professionally groomed and comfortable working with diverse customers.
* Able to work individually and as part of a store team.
* Flexible regarding shifts, evenings, weekends, and public holidays.
Skills Set
* Retail sales
* Customer service
* Product demonstrations
* Product recommendations
* Brand knowledge
* Upselling
* Cross-selling
* Sales-target achievement
* Cashiering
* Cash handling
* Credit-card processing
* Invoice generation
* Sales records
* Promotional pricing
* Complaint resolution
* After-sales service
* Return procedures
* Inventory control
* Loss prevention
* Store merchandising
* Product placement
* Store housekeeping
Why Join Us
This position provides hands-on experience across sales, customer service, cashiering, merchandising, and store operations within a diversified international group. The successful candidate can develop brand expertise, strengthen commercial skills, and pursue broader retail career opportunities across GMG\'s portfolio.
About the Company
GMG is a global well-being company with investments across sports, food, health, and consumer goods. Owned and managed by the Baker family, GMG works with leading international and home-grown brands across the Middle East, North Africa, and Asia. The company has introduced more than 120 brands into its markets and aims to inspire people to succeed in ways that contribute to a better world.
Key Responsibilities
* Welcome customers and identify their needs through appropriate questions.
* Explain product features, specifications, benefits, and quality standards.
* Demonstrate the correct use and handling of products.
* Recommend options suited to customer preferences and budgets.
* Answer questions clearly to support informed purchasing decisions.
* Provide accurate information about warranties and product care.
* Explain maintenance requirements where applicable.
* Maintain current knowledge of brands and product ranges.
* Stay informed about new launches, offers, and promotional events.
* Work toward assigned individual and store sales targets.
* Apply appropriate selling, upselling, and cross-selling techniques.
* Confirm that promotional information and displayed prices are accurate.
* Calculate prices and discounts according to company policies.
* Maintain accurate sales records.
* Process cash, credit-card, and other approved payments.
* Issue correct invoices and receipts.
* Maintain accuracy when operating the cash register.
* Respond to customer concerns professionally.
* Resolve routine complaints and escalate complex cases.
* Follow approved after-sales, repair, exchange, and return procedures.
* Comply with inventory-control and loss-prevention requirements.
* Assist with product placement and visual organization.
* Replenish merchandise and maintain orderly displays.
* Maintain excellent housekeeping standards throughout the store.
* Follow company grooming and professional-presentation requirements.
* Establish annual performance goals with the reporting manager.
* Take responsibility for agreed development objectives.
* Remain current with retail practices, products, and selling techniques.
Ideal Profile
* High school certificate or diploma.
* Between 1 and 3 years of relevant retail or customer-service experience.
* Working knowledge of products or brands within the assigned store.
* Strong customer-service orientation.
* Confident explaining product details and making recommendations.
* Able to apply upselling and cross-selling techniques appropriately.
* Comfortable processing payments and handling money accurately.
* Effective interpersonal and verbal communication skills.
* Able to resolve routine customer concerns calmly.
* Attentive to prices, promotions, records, and inventory procedures.
* Willing to maintain store presentation and housekeeping standards.
* Professionally groomed and comfortable working with diverse customers.
* Able to work individually and as part of a store team.
* Flexible regarding shifts, evenings, weekends, and public holidays.
Skills Set
* Retail sales
* Customer service
* Product demonstrations
* Product recommendations
* Brand knowledge
* Upselling
* Cross-selling
* Sales-target achievement
* Cashiering
* Cash handling
* Credit-card processing
* Invoice generation
* Sales records
* Promotional pricing
* Complaint resolution
* After-sales service
* Return procedures
* Inventory control
* Loss prevention
* Store merchandising
* Product placement
* Store housekeeping
Why Join Us
This position provides hands-on experience across sales, customer service, cashiering, merchandising, and store operations within a diversified international group. The successful candidate can develop brand expertise, strengthen commercial skills, and pursue broader retail career opportunities across GMG\'s portfolio.
About the Company
GMG is a global well-being company with investments across sports, food, health, and consumer goods. Owned and managed by the Baker family, GMG works with leading international and home-grown brands across the Middle East, North Africa, and Asia. The company has introduced more than 120 brands into its markets and aims to inspire people to succeed in ways that contribute to a better world.
