Sales Assistant - Customer Experience
Posted date [2026-05-20]
(ID: 45462)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Sales Assistant - Customer ExperienceJob Snapshot
Role: Sales Assistant - Customer Experience
Location: Dubai, United Arab Emirates
Industry: Retail
Function: Sales-Retail
Experience: 1-2 years
Job Type: Full-time
Position Overview
Sales Assistant - Customer Experience in Dubai, United Arab Emirates is a full-time opportunity in the Retail industry for a customer-focused sales professional with experience in store operations, product guidance, fitting room service, cashier support, and visual presentation standards. The role supports daily retail performance by engaging customers, maintaining a clean and organized store, providing product information, and creating a positive shopping journey from entry to checkout.
This position is suitable for a friendly and energetic retail candidate who can combine sales support, customer service, store housekeeping, and product presentation duties in a fast-paced shopping environment.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Sales-Retail
Salary: 3000-5000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Sales Assistant - Customer Experience will help drive sales and improve customer satisfaction by supporting shoppers at every stage of the store visit. The role contributes to better conversion, stronger product visibility, clean store standards, smoother fitting room service, accurate customer information capture, and a welcoming retail atmosphere that encourages repeat visits.
Key Responsibilities
* Welcome customers as they enter the store with a warm, sincere, and professional greeting.
* Create a positive first impression through an energetic attitude, neat appearance, and adherence to the store dress code.
* Provide customers with current, clear, and relevant product information to support confident buying decisions.
* Engage with customers naturally to understand their needs and recommend suitable products.
* Support fitting room service by assisting customers, following up in a timely manner, and helping identify add-on sales opportunities.
* Provide efficient service at the cash wrap and maintain a smooth checkout experience.
* Offer gift cards when appropriate and support customer database capture through approved systems.
* Maintain cleanliness and organization across the store, fitting rooms, product areas, and cash wrap counters.
* Follow visual presentation standards to ensure products are displayed neatly and attractively.
* Complete operational duties assigned by store management in line with daily business needs.
* Thank customers sincerely as they leave the store and encourage them to return.
* Work with team members to maintain service quality, housekeeping standards, and sales floor readiness throughout the day.
Ideal Profile
The ideal candidate should have retail sales experience, strong communication skills, and the ability to deliver friendly customer service while supporting operational store tasks. The role requires physical stamina, attention to detail, and confidence working with customers, systems, and product presentation requirements.
* High school degree is required.
* 1-2 years of retail sales experience.
* Strong customer service skills with the ability to build positive customer relationships.
* Good verbal communication skills.
* Ability to maintain store cleanliness, organization, and visual presentation standards.
* Proficiency in using customer information systems.
* Ability to use computer-aided design packages such as AutoCAD, SketchUp, Illustrator, or Photoshop is an advantage.
* Ability to stand for a minimum of 8 hours.
* Physical capability to perform selected heavy lifting when required.
* Positive attitude with willingness to support sales, cashiering, fitting room service, and operational tasks.
Skills Set
* Retail sales
* Customer service
* Product information support
* Fitting room service
* Cash wrap operations
* Gift card promotion
* Customer database entry
* Store housekeeping
* Visual presentation
* Product display support
* Customer relationship building
* Sales add-on support
* Communication skills
* AutoCAD
* SketchUp
* Illustrator
* Photoshop
* Store operations
Why Join Us
This role offers a practical opportunity to grow in Dubai’s retail sector while developing hands-on experience in customer service, sales conversion, store presentation, cashier support, and daily retail operations. The position is a strong fit for candidates who enjoy active store-floor work, customer interaction, and building a long-term retail career in a professional brand environment.
About the Company
Al-Futtaim Retail is part of Al-Futtaim Group, a diversified business headquartered in Dubai, United Arab Emirates. Through its retail operations and brand partnerships, the group delivers customer-focused shopping experiences across lifestyle, home furnishing, automotive, healthcare, real estate, and consumer sectors, with a strong focus on service quality, teamwork, and career development.
