Sales Assistant - Retail Customer Service
Posted date [2026-09-22]
(ID: 52255)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Sales Assistant - Retail Customer ServiceJob Snapshot
Role: Sales Assistant
Location: Abu Dhabi Emirate, United Arab Emirates
Industry: Retail
Function: Sales-Retail
Experience: 1-2 years of retail sales experience
Job Type: Full Time
Position Overview
Al-Futtaim Retail is hiring a Sales Assistant in Abu Dhabi Emirate, United Arab Emirates for a customer-facing Retail opportunity focused on sales, service quality, and daily store operations. The position supports customers throughout their shopping journey while maintaining an organised, welcoming, and commercially effective store environment.
The Sales Assistant will provide product information, assist customers in fitting rooms, support add-on sales, handle cash wrap activities, and maintain visual and housekeeping standards. The role requires an energetic service approach, strong communication skills, and the physical stamina needed for an active retail environment.
Job Details
Country: United Arab Emirates
City: Abu Dhabi Emirate
Industry: Retail
Function: Sales-Retail
Salary: Not disclosed
Gender: No Preference
Candidate Nationality:
Not specified
Job Type: Full Time
Work Arrangement: On-site
Customer Interaction
* Welcome customers promptly with a sincere and positive approach.
* Create a strong first impression through professional presentation and an energetic attitude.
* Provide customers with current and relevant information about products.
* Respond to customer requirements clearly and courteously.
* Maintain positive customer interactions throughout the shopping experience.
* Thank customers when they leave the store and invite them to return.
Sales and Customer Service
* Generate sales by combining attentive customer service with efficient store operations.
* Assist customers in fitting rooms and provide timely follow-up.
* Identify appropriate opportunities for add-on sales.
* Support efficient service at the cash wrap.
* Offer gift cards to customers at the cash wrap.
* Capture customer information in the designated database.
* Maintain a clean and organised cash wrap area.
Store Presentation and Operations
The Sales Assistant will help maintain store cleanliness, organisation, and visual presentation throughout the working day. Housekeeping responsibilities form part of the position, with attention required to keep customer-facing areas aligned with store standards.
Operational duties assigned by store management must be completed efficiently while ensuring that customer service remains a priority.
Required Skills
* Excellent customer service skills.
* Strong interpersonal and verbal communication.
* Energetic and enthusiastic approach to customer interaction.
* Ability to work effectively in an active retail environment.
* Physical stamina to stand for extended periods.
* Ability to perform some heavy lifting when required.
* Proficiency with sales management software and customer database systems.
* Ability to maintain store presentation and housekeeping standards.
What Qualifies You for the Role
* High School Degree.
* 1-2 years of retail sales experience.
* Proficiency with CAD and design applications such as AutoCAD, SketchUp, Illustrator, or Photoshop.
* Good verbal communication skills.
* Ability to perform some heavy lifting.
* Ability to stand for a minimum of 8 hours.
About Al-Futtaim Retail
Al-Futtaim Retail operates across MENA and Southeast Asia and partners with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group.
Its operations combine established retail networks with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The business includes colleagues from more than 100 nationalities working across over 10 countries.
Job Type: Full Time
Work Arrangement: On-site
Customer Interaction
* Welcome customers promptly with a sincere and positive approach.
* Create a strong first impression through professional presentation and an energetic attitude.
* Provide customers with current and relevant information about products.
* Respond to customer requirements clearly and courteously.
* Maintain positive customer interactions throughout the shopping experience.
* Thank customers when they leave the store and invite them to return.
Sales and Customer Service
* Generate sales by combining attentive customer service with efficient store operations.
* Assist customers in fitting rooms and provide timely follow-up.
* Identify appropriate opportunities for add-on sales.
* Support efficient service at the cash wrap.
* Offer gift cards to customers at the cash wrap.
* Capture customer information in the designated database.
* Maintain a clean and organised cash wrap area.
Store Presentation and Operations
The Sales Assistant will help maintain store cleanliness, organisation, and visual presentation throughout the working day. Housekeeping responsibilities form part of the position, with attention required to keep customer-facing areas aligned with store standards.
Operational duties assigned by store management must be completed efficiently while ensuring that customer service remains a priority.
Required Skills
* Excellent customer service skills.
* Strong interpersonal and verbal communication.
* Energetic and enthusiastic approach to customer interaction.
* Ability to work effectively in an active retail environment.
* Physical stamina to stand for extended periods.
* Ability to perform some heavy lifting when required.
* Proficiency with sales management software and customer database systems.
* Ability to maintain store presentation and housekeeping standards.
What Qualifies You for the Role
* High School Degree.
* 1-2 years of retail sales experience.
* Proficiency with CAD and design applications such as AutoCAD, SketchUp, Illustrator, or Photoshop.
* Good verbal communication skills.
* Ability to perform some heavy lifting.
* Ability to stand for a minimum of 8 hours.
About Al-Futtaim Retail
Al-Futtaim Retail operates across MENA and Southeast Asia and partners with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group.
Its operations combine established retail networks with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The business includes colleagues from more than 100 nationalities working across over 10 countries.
