About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence....

Sales & Customer Care Executive - Etisalat Plans

Job Overview
Sharaf DG is hiring a Sales & Customer Care Executive to promote Etisalat services and ensure exceptional customer support across business and government segments. Based in Dubai, this role focuses on selling telecom plans and resolving customer inquiries professionally while building trust and loyalty through consistent service excellence.

Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Job Type: Full-time

Job Overview
The Sales & Customer Care Executive will be responsible for engaging clients with Etisalat\'s range of telecom services—postpaid, prepaid, and enterprise plans. The role includes managing queries, resolving complaints, maintaining customer records, and improving satisfaction by providing personalized solutions.

Key Responsibilities

* Promote Etisalat plans to businesses, government entities, institutions, and Emirati clients
* Explain product features, offers, and pricing structures clearly to prospective customers
* Identify upselling and cross-selling opportunities to maximize customer value
* Build and maintain long-term relationships through effective communication
* Handle customer inquiries and complaints, ensuring timely and professional resolution
* Follow company communication protocols and service standards
* Document interactions, issues, and solutions in the system accurately
* Proactively recognize trends in customer feedback and alert supervisors
* Respond promptly to calls, emails, and inquiries, ensuring high service levels
* Demonstrate a full understanding of Etisalat products and services
* Collaborate with team members to meet individual and group service KPIs

Job Requirements

* Minimum 1 year of experience in call center, customer care, or front desk roles
* Graduate preferred
* Certification in customer service is an advantage
* Strong verbal and written communication skills
* Excellent listening and interpersonal skills
* Ability to multitask and resolve issues under pressure
* Computer proficiency and familiarity with CRM systems
* Team-oriented with a customer-first mindset

What We Offer

* Frontline role in a growing telecom sales and support team
* Competitive salary with opportunity for sales incentives
* Ongoing product and service training in a structured support environment
* Exposure to a wide customer base including government and enterprise clients

About the Company
Sharaf DG, a key player in the UAE’s retail and telecom sectors, partners with Etisalat to deliver cutting-edge connectivity solutions. With a commitment to customer excellence and technology-driven service, Sharaf DG is focused on delivering superior telecom experiences to both individual and institutional customers.

Job Title Sales & Customer Care Executive - Etisalat Plans Job Description Sales & Customer Care Executive - Etisalat Plans Job Overview Sharaf DG is hiring a Sales & Customer Care Executive to promote Etisalat services and ensure exceptional customer support across business and government segments. Based in Dubai, this role focuses on selling telecom plans and resolving customer inquiries professionally while building trust and loyalty through consistent service excellence. Job Location: Dubai, United Arab Emirates Industry: Telecommunications Function: Customer Service / Sales Salary: 4500-6000 monthly (Market estimated) Gender: Any Job Type: Full-time Job Overview The Sales & Customer Care Executive will be responsible for engaging clients with Etisalat\'s range of telecom services—postpaid, prepaid, and enterprise plans. The role includes managing queries, resolving complaints, maintaining customer records, and improving satisfaction by providing personalized solutions. Key Responsibilities * Promote Etisalat plans to businesses, government entities, institutions, and Emirati clients * Explain product features, offers, and pricing structures clearly to prospective customers * Identify upselling and cross-selling opportunities to maximize customer value * Build and maintain long-term relationships through effective communication * Handle customer inquiries and complaints, ensuring timely and professional resolution * Follow company communication protocols and service standards * Document interactions, issues, and solutions in the system accurately * Proactively recognize trends in customer feedback and alert supervisors * Respond promptly to calls, emails, and inquiries, ensuring high service levels * Demonstrate a full understanding of Etisalat products and services * Collaborate with team members to meet individual and group service KPIs Job Requirements * Minimum 1 year of experience in call center, customer care, or front desk roles * Graduate preferred * Certification in customer service is an advantage * Strong verbal and written communication skills * Excellent listening and interpersonal skills * Ability to multitask and resolve issues under pressure * Computer proficiency and familiarity with CRM systems * Team-oriented with a customer-first mindset What We Offer * Frontline role in a growing telecom sales and support team * Competitive salary with opportunity for sales incentives * Ongoing product and service training in a structured support environment * Exposure to a wide customer base including government and enterprise clients About the Company Sharaf DG, a key player in the UAE’s retail and telecom sectors, partners with Etisalat to deliver cutting-edge connectivity solutions. With a commitment to customer excellence and technology-driven service, Sharaf DG is focused on delivering superior telecom experiences to both individual and institutional customers. Post Details

Job Start Date Salary from 4500.00 Salary to 6000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Retail Job Function Job Functions -> Customer Servic Employers Details Company Sharaf DG Contact Person Sharaf DG HRM Designation HRM Telephone +971 600 502034 Email recruitmentsharafdg.com