Sales & Customer Service Executive - Etisalat Plans
Posted date [2025-05-26]
(ID: 35118)
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About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence.... |
Sales & Customer Service Executive - Etisalat Plans
Job Overview
Sharaf DG is hiring a Sales & Customer Service Executive to promote and sell Etisalat postpaid, prepaid, devices, and accessories to individual and business customers. Based in Dubai, this customer-facing role involves direct sales, upselling, service handling, and relationship building to support revenue growth and client satisfaction.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Service Executive will actively engage with customers to present Etisalat plans and solutions, address queries, resolve concerns, and ensure customer satisfaction. The role requires product knowledge, strong communication skills, and the ability to handle inquiries efficiently while delivering a positive service experience.
Key Responsibilities
* Promote and sell Etisalat plans including mobile, prepaid/postpaid, and telecom devices
* Provide clear and accurate information about product features, pricing, and promotions
* Upsell and cross-sell accessories and value-added services to enhance revenue
* Build strong customer relationships through effective communication and support
* Handle customer complaints, provide timely resolutions, and document feedback
* Maintain customer records including transactions, complaints, and resolutions
* Respond promptly to customer inquiries across communication channels
* Identify customer needs and recommend suitable telecom solutions
* Maintain a professional and empathetic approach in all customer interactions
* Keep up-to-date with product knowledge to confidently answer queries
* Support internal teams with insights on customer trends and feedback
Job Requirements
* Minimum 2 years of experience in sales, front desk, or customer service roles
* Graduate qualification preferred
* Certification in customer service is a plus
* Strong communication and interpersonal skills
* Excellent listening, problem-solving, and multitasking abilities
* Computer proficiency and CRM system familiarity
* Positive attitude and willingness to go the extra mile for customer satisfaction
What We Offer
* Direct role in growing Etisalat\'s presence through retail sales and service excellence
* Competitive salary with sales incentive potential
* Supportive environment with training on telecom products and customer service techniques
* Exposure to one of the UAE’s leading telecom service portfolios
About the Company
Sharaf DG is a leading retail and service provider in the UAE, offering a wide range of electronics, telecom, and energy solutions. Through key partnerships like Etisalat, Sharaf DG delivers personalized telecom products and services to individual, corporate, and government clients. This role is central to delivering service excellence and driving customer loyalty.
Job Overview
Sharaf DG is hiring a Sales & Customer Service Executive to promote and sell Etisalat postpaid, prepaid, devices, and accessories to individual and business customers. Based in Dubai, this customer-facing role involves direct sales, upselling, service handling, and relationship building to support revenue growth and client satisfaction.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Service Executive will actively engage with customers to present Etisalat plans and solutions, address queries, resolve concerns, and ensure customer satisfaction. The role requires product knowledge, strong communication skills, and the ability to handle inquiries efficiently while delivering a positive service experience.
Key Responsibilities
* Promote and sell Etisalat plans including mobile, prepaid/postpaid, and telecom devices
* Provide clear and accurate information about product features, pricing, and promotions
* Upsell and cross-sell accessories and value-added services to enhance revenue
* Build strong customer relationships through effective communication and support
* Handle customer complaints, provide timely resolutions, and document feedback
* Maintain customer records including transactions, complaints, and resolutions
* Respond promptly to customer inquiries across communication channels
* Identify customer needs and recommend suitable telecom solutions
* Maintain a professional and empathetic approach in all customer interactions
* Keep up-to-date with product knowledge to confidently answer queries
* Support internal teams with insights on customer trends and feedback
Job Requirements
* Minimum 2 years of experience in sales, front desk, or customer service roles
* Graduate qualification preferred
* Certification in customer service is a plus
* Strong communication and interpersonal skills
* Excellent listening, problem-solving, and multitasking abilities
* Computer proficiency and CRM system familiarity
* Positive attitude and willingness to go the extra mile for customer satisfaction
What We Offer
* Direct role in growing Etisalat\'s presence through retail sales and service excellence
* Competitive salary with sales incentive potential
* Supportive environment with training on telecom products and customer service techniques
* Exposure to one of the UAE’s leading telecom service portfolios
About the Company
Sharaf DG is a leading retail and service provider in the UAE, offering a wide range of electronics, telecom, and energy solutions. Through key partnerships like Etisalat, Sharaf DG delivers personalized telecom products and services to individual, corporate, and government clients. This role is central to delivering service excellence and driving customer loyalty.
