Sales Supply and Support Group Leader - IKEA
Posted date [2026-09-25]
(ID: 52493)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Sales Supply and Support Group Leader - IKEAJob Snapshot
Role: Sales Supply and Support Group Leader
Location: Dubai, UAE
Industry: Retail
Function: Supply Chain
Experience: At least 3 years of experience in sales, supply chain, or logistics
Job Type: Full Time
Position Overview
Al-Futtaim is hiring a Sales Supply and Support Group Leader in Dubai, UAE to connect IKEA\'s retail selling activities with store-level supply processes. The role focuses on balancing supply and demand, maintaining goods availability, supporting range management, improving replenishment, and securing agreed service levels at the lowest practical cost. The position also provides team leadership and works closely with sales and logistics colleagues to support efficient store operations and customer availability.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Supply Chain
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Overview of the Role
The Sales Supply and
Support Group Leader plays an important role in ensuring that customers can find the products they expect while the store maintains efficient stock and replenishment processes. The position coordinates commercial requirements with supply activities, monitors shortages and ordering disruptions, supports range administration, and helps sales teams respond effectively to availability issues.
The role also contributes to team development by sharing knowledge, understanding individual capabilities, and supporting appropriate training plans.
What You Will Do
Goods Availability and Supply
* Support customer commitments by maintaining goods availability and minimizing non-central shortages.
* Monitor central shortages and communicate availability issues to commercial teams so customer impact can be reduced.
* Follow automatic ordering processes and take action when ordering disruptions affect product availability.
* Address supply deviations with relevant teams and follow up on supplier or transport performance issues.
* Work toward strong service levels throughout the year by reducing non-central shortages and supporting active sales steering.
* Secure goods availability while maintaining a strong focus on cost efficiency.
Range and Replenishment Management
* Support sales teams with range management in accordance with country range decisions.
* Ensure timely administration of the agreed range within store systems.
* Highlight differences between the range frame, store range classification, country range agreement, and actual store range.
* Assist the In-store Logistics Manager with store range administration.
* Update relevant parameters for article replenishment and sales.
* Follow up on the agreed store range to confirm that required items are stocked and offered.
* Identify areas requiring corrective action when range implementation deviates from agreed plans.
Forecasting and Commercial Support
Provide the sales team with forecast alignment for strategic articles and highlight discrepancies between central, country, and store forecasts. Work with sales colleagues on commercial approaches for key articles and discontinued products while supporting agreed sales objectives.
Operational Improvement
* Identify opportunities to reduce costs through more efficient tools, processes, and procedures.
* Plan, implement, and monitor actions against agreed schedules and deadlines.
* Support collaboration between sales, supply, logistics, and other store teams.
* Assist colleagues and share operational knowledge across the store.
* Contribute to an IKEA working environment that values diversity among customers and co-workers.
Team Leadership and Development
Understand the capabilities and motivations of team members and use this knowledge to support their development. Help establish appropriate training plans, encourage knowledge sharing, and create a collaborative environment where colleagues can contribute effectively to store and customer objectives.
Required Skills
* Proficiency in Microsoft Excel.
* Working knowledge of the Microsoft Office suite.
* Strong communication and interpersonal skills.
* Ability to plan, implement, and monitor activities against deadlines.
* Leadership and team-support capabilities.
* Problem-solving skills.
* Ability to coordinate sales, supply, and logistics requirements.
Qualifications and Experience
* Bachelor\'s degree.
* At least 3 years of experience in sales, supply chain, or logistics.
* Proficiency in MS Excel and other MS Office tools.
* Excellent communication skills.
* Ability to manage schedules and deadlines.
* Strong English language skills.
* Arabic language skills are an advantage.
About Al-Futtaim Retail
Al-Futtaim Retail operates across MENA and Southeast Asia and works with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail activities include continued investment in customer experience, digital innovation, AI capabilities, and loyalty platforms.
Al-Futtaim is headquartered in Dubai and operates across more than 20 countries through automotive, financial services, real estate, retail, and health businesses. The Group employs more than 40000 people and represents over 200 international brands.
The role also contributes to team development by sharing knowledge, understanding individual capabilities, and supporting appropriate training plans.
What You Will Do
Goods Availability and Supply
* Support customer commitments by maintaining goods availability and minimizing non-central shortages.
* Monitor central shortages and communicate availability issues to commercial teams so customer impact can be reduced.
* Follow automatic ordering processes and take action when ordering disruptions affect product availability.
* Address supply deviations with relevant teams and follow up on supplier or transport performance issues.
* Work toward strong service levels throughout the year by reducing non-central shortages and supporting active sales steering.
* Secure goods availability while maintaining a strong focus on cost efficiency.
Range and Replenishment Management
* Support sales teams with range management in accordance with country range decisions.
* Ensure timely administration of the agreed range within store systems.
* Highlight differences between the range frame, store range classification, country range agreement, and actual store range.
* Assist the In-store Logistics Manager with store range administration.
* Update relevant parameters for article replenishment and sales.
* Follow up on the agreed store range to confirm that required items are stocked and offered.
* Identify areas requiring corrective action when range implementation deviates from agreed plans.
Forecasting and Commercial Support
Provide the sales team with forecast alignment for strategic articles and highlight discrepancies between central, country, and store forecasts. Work with sales colleagues on commercial approaches for key articles and discontinued products while supporting agreed sales objectives.
Operational Improvement
* Identify opportunities to reduce costs through more efficient tools, processes, and procedures.
* Plan, implement, and monitor actions against agreed schedules and deadlines.
* Support collaboration between sales, supply, logistics, and other store teams.
* Assist colleagues and share operational knowledge across the store.
* Contribute to an IKEA working environment that values diversity among customers and co-workers.
Team Leadership and Development
Understand the capabilities and motivations of team members and use this knowledge to support their development. Help establish appropriate training plans, encourage knowledge sharing, and create a collaborative environment where colleagues can contribute effectively to store and customer objectives.
Required Skills
* Proficiency in Microsoft Excel.
* Working knowledge of the Microsoft Office suite.
* Strong communication and interpersonal skills.
* Ability to plan, implement, and monitor activities against deadlines.
* Leadership and team-support capabilities.
* Problem-solving skills.
* Ability to coordinate sales, supply, and logistics requirements.
Qualifications and Experience
* Bachelor\'s degree.
* At least 3 years of experience in sales, supply chain, or logistics.
* Proficiency in MS Excel and other MS Office tools.
* Excellent communication skills.
* Ability to manage schedules and deadlines.
* Strong English language skills.
* Arabic language skills are an advantage.
About Al-Futtaim Retail
Al-Futtaim Retail operates across MENA and Southeast Asia and works with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail activities include continued investment in customer experience, digital innovation, AI capabilities, and loyalty platforms.
Al-Futtaim is headquartered in Dubai and operates across more than 20 countries through automotive, financial services, real estate, retail, and health businesses. The Group employs more than 40000 people and represents over 200 international brands.
