Service Manager ELV and Security Systems - Dubai UAE Job Vacancy in UAE Dubai
Posted date [2025-06-25]
(ID: 35741)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Service Manager ELV and Security Systems - Dubai UAE
Job Overview
We are hiring a Service Manager ELV and Security Systems professional in Dubai, UAE, to lead operations and service delivery in the fields of extra-low voltage systems, audio-visual solutions, building management systems (BMS), and integrated security technologies. This role is ideal for candidates with strong technical leadership, client-facing experience, and a proven track record in systems integration and compliance across the UAE.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Electrical & Electronic Manufacturing
Function: Plant / Facilities Management
Salary: 18000–22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Service Manager, you will oversee service operations across ELV, AV, BMS, and security system projects. This includes managing service contracts, leading technical teams, coordinating with vendors, ensuring regulatory compliance, and driving improvements in client satisfaction, uptime, and team performance.
Key Responsibilities
* Lead service delivery for ELV, AV, security systems, and BMS installations
* Maintain service performance standards and manage incident resolution
* Oversee client contracts and SLA compliance across multiple sites
* Build and manage customer relationships, ensuring client satisfaction
* Guide subcontractors and technicians on site execution and safety procedures
* Drive continuous improvement, root-cause analysis, and operational efficiency
* Align departmental goals with company targets for revenue and quality
* Prepare reports and performance analytics for senior leadership
* Manage service budgets, procurement, and resource planning
* Coordinate with vendors for support, escalations, and upgrades
Reporting & MIS
* Maintain detailed documentation of service incidents, maintenance activity, and compliance logs
* Monitor and report KPIs such as resolution time, system uptime, and budget adherence
Financial Management
* Control costs associated with service delivery and resource utilization
* Support budget forecasting and optimize vendor contracts
Governance & Standards
* Ensure full compliance with HSE, quality, and emirate-specific security system regulations (ADMCC, SIRA, etc.)
* Implement ITIL-based service frameworks and ensure system testing meets local standards
Job Requirements
* Bachelor’s degree in Electronics or Electronics & Communication Engineering
* 10–15 years of experience in service management, with 3+ years in a leadership role
* Strong knowledge of ELV systems, security systems, and regulatory compliance in all UAE emirates
* Experience with incident ticketing systems and service monitoring tools
* ITIL certification or equivalent experience in IT/Service management
* Familiarity with AutoCAD, Microsoft Office, Windows OS
* Ability to handle multiple projects and client accounts concurrently
* Strong leadership, vendor coordination, and communication skills
What We Offer
* Leadership opportunity with a major UAE engineering group
* Competitive salary and long-term career stability
* Exposure to high-profile infrastructure and technology integration projects
* Work with a regional leader in smart technologies and facility management
About the Company
Al-Futtaim Engineering & Technologies is a leading provider of engineering and systems integration solutions in the UAE, Qatar, Saudi Arabia, and Egypt. With services spanning air conditioning, elevators, MEP, scaffolding, building management, digital infrastructure, and managed IT services, the company delivers end-to-end support from installation to after-sales maintenance. Its Technology division specializes in ELV systems, AV, data solutions, and digital transformation for businesses of all sizes.
Job Overview
We are hiring a Service Manager ELV and Security Systems professional in Dubai, UAE, to lead operations and service delivery in the fields of extra-low voltage systems, audio-visual solutions, building management systems (BMS), and integrated security technologies. This role is ideal for candidates with strong technical leadership, client-facing experience, and a proven track record in systems integration and compliance across the UAE.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Electrical & Electronic Manufacturing
Function: Plant / Facilities Management
Salary: 18000–22000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Service Manager, you will oversee service operations across ELV, AV, BMS, and security system projects. This includes managing service contracts, leading technical teams, coordinating with vendors, ensuring regulatory compliance, and driving improvements in client satisfaction, uptime, and team performance.
Key Responsibilities
* Lead service delivery for ELV, AV, security systems, and BMS installations
* Maintain service performance standards and manage incident resolution
* Oversee client contracts and SLA compliance across multiple sites
* Build and manage customer relationships, ensuring client satisfaction
* Guide subcontractors and technicians on site execution and safety procedures
* Drive continuous improvement, root-cause analysis, and operational efficiency
* Align departmental goals with company targets for revenue and quality
* Prepare reports and performance analytics for senior leadership
* Manage service budgets, procurement, and resource planning
* Coordinate with vendors for support, escalations, and upgrades
Reporting & MIS
* Maintain detailed documentation of service incidents, maintenance activity, and compliance logs
* Monitor and report KPIs such as resolution time, system uptime, and budget adherence
Financial Management
* Control costs associated with service delivery and resource utilization
* Support budget forecasting and optimize vendor contracts
Governance & Standards
* Ensure full compliance with HSE, quality, and emirate-specific security system regulations (ADMCC, SIRA, etc.)
* Implement ITIL-based service frameworks and ensure system testing meets local standards
Job Requirements
* Bachelor’s degree in Electronics or Electronics & Communication Engineering
* 10–15 years of experience in service management, with 3+ years in a leadership role
* Strong knowledge of ELV systems, security systems, and regulatory compliance in all UAE emirates
* Experience with incident ticketing systems and service monitoring tools
* ITIL certification or equivalent experience in IT/Service management
* Familiarity with AutoCAD, Microsoft Office, Windows OS
* Ability to handle multiple projects and client accounts concurrently
* Strong leadership, vendor coordination, and communication skills
What We Offer
* Leadership opportunity with a major UAE engineering group
* Competitive salary and long-term career stability
* Exposure to high-profile infrastructure and technology integration projects
* Work with a regional leader in smart technologies and facility management
About the Company
Al-Futtaim Engineering & Technologies is a leading provider of engineering and systems integration solutions in the UAE, Qatar, Saudi Arabia, and Egypt. With services spanning air conditioning, elevators, MEP, scaffolding, building management, digital infrastructure, and managed IT services, the company delivers end-to-end support from installation to after-sales maintenance. Its Technology division specializes in ELV systems, AV, data solutions, and digital transformation for businesses of all sizes.
