Store Manager - Retail Operations

for converting commercial plans into strong in-store performance. The position combines sales leadership, workforce development, customer engagement, inventory control, cash management, compliance, and commercial analysis. By understanding customer behavior and product performance, the Store Manager helps improve conversion, increase traffic, protect profitability, and create a consistent retail experience aligned with Majid Al Futtaim Lifestyle standards.

Key Responsibilities

* Lead daily store operations with full accountability for sales performance, profitability, customer service, workforce effectiveness, and compliance.
* Ensure every member of the store team consistently delivers a high standard of customer service.
* Develop practical initiatives to attract new customers, increase store traffic, improve conversion, and strengthen overall commercial performance.
* Monitor sales trends, stock availability, best-selling products, and slow-moving inventory to identify opportunities for improvement.
* Turn performance findings into store-level action plans designed to increase revenue and optimize stock productivity.
* Coach, train, and mentor employees to strengthen product knowledge, brand understanding, selling capability, and customer engagement.
* Maintain compliance with company policies covering funds, company property, personnel practices, security, sales procedures, and record keeping.
* Ensure Health and Safety, Security, and Compliance requirements are followed throughout store operations.
* Escalate compliance or operational concerns promptly to the appropriate Excellence and Compliance teams.
* Organize cash intake, cash handling, stockroom processes, inventory administration, and stock-take activities with strong control discipline.
* Review store performance regularly and take corrective action where sales, service, productivity, or operational standards fall below expectations.
* Provide Operations, Buying, and Planning teams with useful feedback on product assortment, pricing, ranging, competitive activity, and emerging opportunities.
* Identify critical operational dependencies and bring together the appropriate stakeholders to support timely decisions.
* Maintain appropriate staffing, task allocation, and store readiness during trading hours and peak periods.
* Encourage accountability across the team while creating a commercially focused and customer-oriented store culture.

Ideal Profile

* 4-5 years of relevant retail industry experience with established managerial responsibility.
* Proven ability to maximize store performance and deliver against commercial targets.
* Strong understanding of core customer segments and the ability to translate customer insight into team actions.
* Experience managing sales, stock, service standards, cash controls, and operational processes within a retail environment.
* Able to coach teams and improve performance through clear direction, product knowledge, and practical feedback.
* Confident making difficult operational decisions when required and escalating issues appropriately.
* Strong commercial awareness with the ability to interpret sales trends, stock movement, and customer behavior.
* Capable of coordinating effectively with Operations, Buying, Planning, Compliance, and other business stakeholders.
* Comfortable managing multiple priorities in a fast-moving store environment.
* Strong commitment to customer experience, operational discipline, and brand standards.

Skills Set

* Retail store management
* Store operations
* Sales target management
* Retail profitability
* Customer experience
* Team leadership
* Staff coaching
* Product knowledge
* Sales performance analysis
* Customer segmentation
* Store traffic development
* Conversion improvement
* Inventory management
* Stock level monitoring
* Best-seller analysis
* Slow-moving stock management
* Stockroom administration
* Stock-take management
* Cash handling
* Cash intake controls
* Retail compliance
* Health and Safety
* Store security
* Loss prevention awareness
* Retail merchandising awareness
* Product ranging analysis
* Pricing feedback
* Competitor analysis
* Stakeholder coordination

Why Join Us

This role offers the opportunity to lead a customer-facing Retail operation where commercial decisions have an immediate effect on sales, service, team performance, and profitability. Majid Al Futtaim Lifestyle provides exposure to established brands, evolving customer expectations, and a competitive regional retail market, giving experienced store leaders room to strengthen their management capability while contributing directly to business growth and operational excellence.

About the Company

Majid Al Futtaim is a major regional business with operations spanning retail, shopping malls, communities, and entertainment across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Lifestyle manages recognized consumer brands and retail concepts, supported by a broad regional platform focused on customer experience, commercial performance, and long-term growth.