Store Manager - Retail Operations

responsible for turning commercial objectives into consistent store-level results. The position balances sales leadership, customer experience, stock control, cash management, merchandising, operational compliance, and people development. Strong performance in this role supports higher product availability, lower inventory loss, better customer retention, improved employee capability, and sustainable store profitability.

Key Responsibilities

* Manage overall store operations in accordance with company Standard Operating Procedures, merchandising requirements, hygiene standards, and safety policies.
* Drive daily, weekly, and monthly sales performance while maintaining strong operational efficiency and customer service standards.
* Monitor key store performance indicators and implement corrective action where targets are not being achieved.
* Oversee inventory control, replenishment, stock rotation, merchandise availability, and stock accuracy.
* Minimize known and unknown inventory loss through disciplined controls, monitoring, and loss prevention practices.
* Ensure products are available in the right quantities and presented according to approved merchandising standards.
* Maintain accurate cash handling procedures and supervise cash counter operations to protect transaction integrity.
* Resolve customer complaints professionally and take appropriate action to maintain customer satisfaction and retention.
* Ensure planograms, pricing, product displays, promotional materials, and store presentation remain accurate and commercially effective.
* Monitor merchandise quality and ensure damaged, expired, or unsuitable products are handled according to company procedures.
* Maintain store assets, fixtures, equipment, and customer areas in good operational condition.
* Plan staff schedules and allocate tasks according to trading patterns, operational requirements, and customer demand.
* Coach, train, and develop team members to strengthen selling skills, product knowledge, customer service, and operational performance.
* Conduct performance management activities and identify development needs, succession opportunities, and potential future leaders.
* Build a productive working environment where team members understand expectations and take accountability for results.
* Ensure adherence to corporate policies, professional standards, hygiene requirements, and workplace safety expectations.
* Develop practical action plans to improve sales, service, inventory performance, store standards, and team capability.

Ideal Profile

* Bachelor\'s degree in any discipline.
* Minimum 2 years of experience in a comparable store management role.
* 4+ years of overall experience within the retail industry.
* Proven ability to achieve store sales, customer satisfaction, inventory, hygiene, and people-development targets.
* Strong understanding of retail operations, inventory control, replenishment, stock rotation, and merchandise availability.
* Practical knowledge of loss prevention and inventory shrinkage controls.
* Experience managing visual merchandising, planograms, pricing, and product presentation.
* Strong leadership capability with experience coaching, motivating, and developing retail teams.
* Confident in workforce planning, scheduling, task allocation, performance management, and succession planning.
* Strong analytical and problem-solving ability with a results-oriented approach to store performance.
* Well organized and capable of handling multiple priorities in a fast-paced retail environment.
* Fluent written and spoken English.
* Arabic language proficiency is an advantage.
* Strong interpersonal and communication skills for dealing with customers, employees, and internal stakeholders.

Skills Set

* Retail store management
* Store operations
* Sales performance management
* Revenue target achievement
* Customer service
* Customer satisfaction
* Customer complaint resolution
* Customer retention
* Inventory management
* Stock optimization
* Inventory control
* Stock replenishment
* Stock rotation
* Product availability
* Loss prevention
* Inventory shrinkage control
* Merchandise quality management
* Visual merchandising
* Planogram implementation
* Product displays
* Retail pricing
* Cash handling
* Cash counter operations
* Store hygiene
* Health and Safety
* Standard Operating Procedures
* Team leadership
* Staff scheduling
* Task allocation
* Performance management
* Employee coaching
* Staff training
* Succession planning
* KPI monitoring
* Store asset maintenance
* Operational improvement

Why Join Us

This opportunity offers responsibility for a complete Retail operation where leadership decisions directly influence sales, customer experience, inventory performance, and team capability. Majid Al Futtaim provides exposure to a large and established regional retail environment, giving experienced store leaders the opportunity to strengthen commercial skills, develop high-performing teams, and build further management experience within a business focused on operational consistency and long-term growth.

About the Company

Majid Al Futtaim is a diversified regional organization operating across retail, shopping destinations, communities, and entertainment throughout the Middle East, North Africa, and Central Asia. Its retail businesses serve large and diverse customer markets, supported by structured operational standards, established brands, and a strong focus on customer experience, commercial performance, and sustainable growth.