Store Manager - Retail Operations
Posted date [2026-09-24]
(ID: 52440)
 |
In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Description and Requirements
Store Manager - Retail OperationsJob Snapshot
Role: Store Manager - Retail Operations
Location: Dubai, UAE
Industry: Retail
Function: Store-Branch Management
Experience: 4-5 years of industry experience with a managerial background
Job Type: Full Time
Position Overview
Majid Al Futtaim Lifestyle is hiring a Store Manager in Dubai, UAE to take full accountability for daily store operations, workforce management, sales performance, profitability, customer experience, and operational compliance. The role leads the store team toward established commercial objectives while maintaining company and brand standards.
The Store Manager will combine hands-on retail leadership with performance analysis, stock management, team development, and cross-functional coordination. The position requires a strong understanding of customer segments, the ability to make timely operational decisions, and a proven record of maximizing business performance.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full
Time
Work Arrangement: On-site
Store Leadership and Customer Experience
* Ensure the entire store team consistently delivers high standards of customer service.
* Lead, coach, train, and mentor employees to strengthen their retail capabilities and service performance.
* Develop team knowledge of the brand, products, customer expectations, and retail operations.
* Maintain a clear understanding of key customer segments and ensure the team recognizes their needs.
* Manage the store workforce in line with business objectives and established company standards.
* Take accountability for operational decisions and escalate matters when appropriate.
Sales and Commercial Performance
* Take responsibility for achieving store sales targets and maximizing profitability.
* Develop innovative approaches to attract new customers and increase store traffic.
* Monitor brand and store performance to identify opportunities for sales growth.
* Review stock levels and analyze best-selling and slow-moving products.
* Develop appropriate actions to improve overall sales and product performance.
* Maintain awareness of competitive activities and relevant commercial opportunities.
* Provide analytical feedback to Operations, Buying, and Planning teams regarding products, ranges, pricing, competition, and potential opportunities.
Store Operations and Stock Control
* Plan, organize, and execute day-to-day in-store processes.
* Manage cash intake and cash-handling activities in accordance with established procedures.
* Oversee stockroom operations and stock-take administration.
* Maintain appropriate controls over company funds and property.
* Ensure required sales and record-keeping procedures are followed.
* Monitor store activities to maintain efficient and compliant operations.
* Identify critical operational paths and bring together the appropriate stakeholders to support timely decisions.
Compliance, Safety and Security
The Store Manager is accountable for ensuring the store team operates in accordance with established company policies, procedures, and standards. This includes personnel practices, security, protection of company funds and property, sales procedures, and record keeping.
The role also ensures adherence to company Health and Safety, Security, and Compliance policies. Any concerns must be raised with the Excellence and Compliance team in a timely manner.
Requirements
* 4-5 years of industry experience with a managerial background.
* Proven record of maximizing business performance.
* Good understanding of key customer segments and ability to develop team awareness of customer needs.
* Ability to identify critical paths and engage the appropriate stakeholders to support timely decision-making.
* Confidence in making difficult operational decisions and recognizing when escalation is required.
* Ability to lead and develop store teams.
* Strong understanding of sales performance, stock management, customer service, and retail operations.
What We Offer
Majid Al Futtaim provides the opportunity to lead a customer-focused retail operation with direct responsibility for sales, profitability, team development, and store performance. Employees work alongside a diverse workforce guided by the company\'s Leadership Model and its focus on creating memorable customer experiences.
About Majid Al Futtaim
Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia. The group operates in 18 countries and employs more than 43,000 people. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.
Work Arrangement: On-site
Store Leadership and Customer Experience
* Ensure the entire store team consistently delivers high standards of customer service.
* Lead, coach, train, and mentor employees to strengthen their retail capabilities and service performance.
* Develop team knowledge of the brand, products, customer expectations, and retail operations.
* Maintain a clear understanding of key customer segments and ensure the team recognizes their needs.
* Manage the store workforce in line with business objectives and established company standards.
* Take accountability for operational decisions and escalate matters when appropriate.
Sales and Commercial Performance
* Take responsibility for achieving store sales targets and maximizing profitability.
* Develop innovative approaches to attract new customers and increase store traffic.
* Monitor brand and store performance to identify opportunities for sales growth.
* Review stock levels and analyze best-selling and slow-moving products.
* Develop appropriate actions to improve overall sales and product performance.
* Maintain awareness of competitive activities and relevant commercial opportunities.
* Provide analytical feedback to Operations, Buying, and Planning teams regarding products, ranges, pricing, competition, and potential opportunities.
Store Operations and Stock Control
* Plan, organize, and execute day-to-day in-store processes.
* Manage cash intake and cash-handling activities in accordance with established procedures.
* Oversee stockroom operations and stock-take administration.
* Maintain appropriate controls over company funds and property.
* Ensure required sales and record-keeping procedures are followed.
* Monitor store activities to maintain efficient and compliant operations.
* Identify critical operational paths and bring together the appropriate stakeholders to support timely decisions.
Compliance, Safety and Security
The Store Manager is accountable for ensuring the store team operates in accordance with established company policies, procedures, and standards. This includes personnel practices, security, protection of company funds and property, sales procedures, and record keeping.
The role also ensures adherence to company Health and Safety, Security, and Compliance policies. Any concerns must be raised with the Excellence and Compliance team in a timely manner.
Requirements
* 4-5 years of industry experience with a managerial background.
* Proven record of maximizing business performance.
* Good understanding of key customer segments and ability to develop team awareness of customer needs.
* Ability to identify critical paths and engage the appropriate stakeholders to support timely decision-making.
* Confidence in making difficult operational decisions and recognizing when escalation is required.
* Ability to lead and develop store teams.
* Strong understanding of sales performance, stock management, customer service, and retail operations.
What We Offer
Majid Al Futtaim provides the opportunity to lead a customer-focused retail operation with direct responsibility for sales, profitability, team development, and store performance. Employees work alongside a diverse workforce guided by the company\'s Leadership Model and its focus on creating memorable customer experiences.
About Majid Al Futtaim
Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia. The group operates in 18 countries and employs more than 43,000 people. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.
