Store Manager - Retail Operations
Posted date [2026-09-24]
(ID: 52444)
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In our quest to create ‘great moments for everyone, everyday’, Majid Al Futtaim has enabled happiness in the lives of people from around the world. Find out more about who we are. |
Job Description and Requirements
Store Manager - Retail OperationsJob Snapshot
Role: Store Manager - Retail Operations
Location: Dubai, UAE
Industry: Retail
Function: Store-Branch Management
Experience: 4-5 years of industry experience with a managerial background
Job Type: Full Time
Position Overview
Majid Al Futtaim Lifestyle is hiring a Store Manager in Dubai, UAE to lead daily retail operations, achieve sales targets, develop store teams, and maximize profitability. The role carries full accountability for store performance and workforce management while maintaining brand standards, operational compliance, and a consistently high level of customer experience.
The Store Manager will combine commercial leadership with hands-on operational management, using sales and stock performance insights to identify opportunities, improve results, and keep the store aligned with overall business objectives.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Commercial and Store Performance
*
Take responsibility for achieving store sales targets and maximizing profitability.
* Develop approaches to attract new customers and increase store traffic.
* Monitor brand performance and translate commercial insights into practical actions.
* Review stock levels, best sellers, and slow-moving merchandise to identify opportunities for sales improvement.
* Provide analytical feedback to Operations, Buying, and Planning teams on products, ranges, pricing, competitor activity, and commercial opportunities.
* Maintain a clear understanding of key customer segments and help the store team understand their requirements.
Team Leadership and Customer Experience
* Ensure consistently high customer service standards across the entire store team.
* Coach, train, and mentor employees to strengthen customer service performance.
* Build team knowledge of products, brands, and retail operations.
* Manage and develop the store workforce in support of business objectives.
* Identify critical priorities and involve the appropriate stakeholders to support timely decisions.
* Make operational decisions when required and recognize when matters should be escalated.
Store Operations
* Maintain full oversight of day-to-day store activities.
* Plan, organize, and execute essential in-store processes.
* Oversee cash intake and cash-handling procedures.
* Manage stockroom and stock-take administration.
* Ensure company funds and property are handled according to established procedures.
* Maintain required sales and record-keeping standards.
* Coordinate operational priorities to support efficient store performance.
Compliance and Risk Control
The Store Manager is accountable for ensuring team compliance with company policies, procedures, and operating standards, including personnel practices, security, protection of company property, sales procedures, and record keeping.
The role must also ensure adherence to company Health and Safety, Security, and Compliance policies. Concerns or identified compliance issues should be raised with the Excellence and Compliance team in a timely manner.
Requirements
* 4-5 years of industry experience with a managerial background.
* Proven record of maximizing business performance.
* Good understanding of key customer segments.
* Ability to develop team understanding of customer needs.
* Ability to identify critical paths and engage the appropriate stakeholders to enable timely decisions.
* Confidence in making difficult decisions and determining when escalation is appropriate.
* Ability to coach, train, and develop retail store teams.
* Strong understanding of sales performance, stock management, customer service, and store operations.
* Develop approaches to attract new customers and increase store traffic.
* Monitor brand performance and translate commercial insights into practical actions.
* Review stock levels, best sellers, and slow-moving merchandise to identify opportunities for sales improvement.
* Provide analytical feedback to Operations, Buying, and Planning teams on products, ranges, pricing, competitor activity, and commercial opportunities.
* Maintain a clear understanding of key customer segments and help the store team understand their requirements.
Team Leadership and Customer Experience
* Ensure consistently high customer service standards across the entire store team.
* Coach, train, and mentor employees to strengthen customer service performance.
* Build team knowledge of products, brands, and retail operations.
* Manage and develop the store workforce in support of business objectives.
* Identify critical priorities and involve the appropriate stakeholders to support timely decisions.
* Make operational decisions when required and recognize when matters should be escalated.
Store Operations
* Maintain full oversight of day-to-day store activities.
* Plan, organize, and execute essential in-store processes.
* Oversee cash intake and cash-handling procedures.
* Manage stockroom and stock-take administration.
* Ensure company funds and property are handled according to established procedures.
* Maintain required sales and record-keeping standards.
* Coordinate operational priorities to support efficient store performance.
Compliance and Risk Control
The Store Manager is accountable for ensuring team compliance with company policies, procedures, and operating standards, including personnel practices, security, protection of company property, sales procedures, and record keeping.
The role must also ensure adherence to company Health and Safety, Security, and Compliance policies. Concerns or identified compliance issues should be raised with the Excellence and Compliance team in a timely manner.
Requirements
* 4-5 years of industry experience with a managerial background.
* Proven record of maximizing business performance.
* Good understanding of key customer segments.
* Ability to develop team understanding of customer needs.
* Ability to identify critical paths and engage the appropriate stakeholders to enable timely decisions.
* Confidence in making difficult decisions and determining when escalation is appropriate.
* Ability to coach, train, and develop retail store teams.
* Strong understanding of sales performance, stock management, customer service, and store operations.
