Survey Executive - Retail Experience & Customer Feedback Job Vacancy in UAE Dubai
Posted date [2025-05-26]
(ID: 35104)
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About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence.... |
Survey Executive - Retail Experience & Customer Feedback
Job Overview
Sharaf DG is hiring a Survey Executive to support customer satisfaction initiatives and retail performance tracking across stores in Dubai. This role involves conducting regular surveys, analyzing feedback, and helping improve mystery audit scores and service quality standards.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Survey Executive, you will be responsible for gathering and reporting customer feedback, identifying service improvement areas, and contributing to the enhancement of in-store experiences. Your efforts will support store teams in achieving key commercial and quality targets while reducing setup-related complaints and increasing customer satisfaction.
Key Responsibilities
* Conduct regular customer surveys and audits (daily or monthly) as per the schedule
* Ensure accurate data collection and timely submission of survey reports
* Monitor and improve mystery audit scores and customer satisfaction metrics
* Track and support MS Office sales growth through setup quality reviews
* Assist in identifying service improvement opportunities through feedback analysis
* Reduce customer complaints by flagging issues and following up with concerned teams
* Maintain and present records of survey outcomes and improvement plans
Job Requirements
* Graduate or Diploma in any discipline
* 1–3 years of experience in retail, preferably in customer experience or quality roles
* Strong research and data analysis skills
* High attention to detail and accuracy in reporting
* Good verbal and written communication skills
* Ability to work independently and coordinate across multiple store locations
* Problem-solving mindset and adaptability to field survey conditions
What We Offer
* Role in enhancing customer engagement across one of the UAE’s top retail brands
* Exposure to quality and compliance processes within a large retail network
* Competitive salary and opportunity for performance-based growth
* Supportive team culture focused on customer excellence
About the Company
Sharaf DG is a market leader in electronics and lifestyle retail across the GCC. Committed to innovation and service excellence, the company prioritizes continuous customer feedback to enhance shopping experiences and drive operational improvements throughout its retail network.
Job Overview
Sharaf DG is hiring a Survey Executive to support customer satisfaction initiatives and retail performance tracking across stores in Dubai. This role involves conducting regular surveys, analyzing feedback, and helping improve mystery audit scores and service quality standards.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Survey Executive, you will be responsible for gathering and reporting customer feedback, identifying service improvement areas, and contributing to the enhancement of in-store experiences. Your efforts will support store teams in achieving key commercial and quality targets while reducing setup-related complaints and increasing customer satisfaction.
Key Responsibilities
* Conduct regular customer surveys and audits (daily or monthly) as per the schedule
* Ensure accurate data collection and timely submission of survey reports
* Monitor and improve mystery audit scores and customer satisfaction metrics
* Track and support MS Office sales growth through setup quality reviews
* Assist in identifying service improvement opportunities through feedback analysis
* Reduce customer complaints by flagging issues and following up with concerned teams
* Maintain and present records of survey outcomes and improvement plans
Job Requirements
* Graduate or Diploma in any discipline
* 1–3 years of experience in retail, preferably in customer experience or quality roles
* Strong research and data analysis skills
* High attention to detail and accuracy in reporting
* Good verbal and written communication skills
* Ability to work independently and coordinate across multiple store locations
* Problem-solving mindset and adaptability to field survey conditions
What We Offer
* Role in enhancing customer engagement across one of the UAE’s top retail brands
* Exposure to quality and compliance processes within a large retail network
* Competitive salary and opportunity for performance-based growth
* Supportive team culture focused on customer excellence
About the Company
Sharaf DG is a market leader in electronics and lifestyle retail across the GCC. Committed to innovation and service excellence, the company prioritizes continuous customer feedback to enhance shopping experiences and drive operational improvements throughout its retail network.
