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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Training Manager
Riyadh, Riyadh, Saudi Arabia
Job Overview:
We are seeking a dynamic and experienced Training Manager to join our team in Riyadh, Saudi Arabia. As a Training Manager for Marks & Spencer under Al-Futtaim Group, you will play a key role in designing, developing, and delivering impactful training programs that enhance product knowledge, refine skills, and improve customer satisfaction scores. You will collaborate closely with the Operations Team to identify training needs and ensure the implementation of effective learning strategies to drive commercial success. This role requires a strategic mindset, excellent communication skills, and the ability to inspire and develop retail teams across multiple locations.
Riyadh, Riyadh, Saudi Arabia
Job Industry: Retail & Sales
Job Function: Learning & Development
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
- Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
- Design and develop comprehensive training materials and programs, utilizing resources from M&S International and AFTC.
- Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
- Support in-store coaches to ensure effective program delivery and follow-up.
- Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
- Monitor and follow up on certification processes and records to ensure compliance with company standards.
- Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
- Develop and maintain relationships with M&S International to leverage existing training resources.
- Prepare and manage budgetary allocations for training initiatives and report on training effectiveness.
Required Skills and Experience:
- Bachelor’s degree in Business Administration or a related field.
- Minimum of 3 years of experience in retail or training, preferably within a multinational environment.
- Expertise in developing and delivering training programs tailored to retail environments.
- Knowledge of adult learning principles and effective public speaking skills.
- Strong analytical skills to tailor training programs to commercial needs.
- Proficiency in Microsoft Office tools for reporting and presentation purposes.
- Excellent communication and interpersonal skills to engage and inspire teams.
- Strong leadership qualities with the ability to work independently and manage multiple locations.
- Willingness to travel frequently for training delivery at various store locations.
What We Offer:
- Competitive salary with attractive incentives and benefits package.
- Comprehensive health insurance and annual leave entitlements.
- Opportunities for career growth and professional development within Al-Futtaim Group.
- Dynamic and inclusive work environment that values diversity and collaboration.
- Access to world-class training programs and resources to enhance your skills.
About Al-Futtaim Group:
Established in the 1930s as a trading business, Al-Futtaim Group has evolved into one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. With operations across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Our entrepreneurial spirit and customer-centric approach continue to drive growth and expansion across the Middle East, Asia, and Africa.
Join Al-Futtaim Group to be part of an industry leader that is committed to excellence, integrity, and customer satisfaction. This is your chance to make a significant impact on your career and the success of our retail and sales division.
Riyadh, Riyadh, Saudi Arabia
Job Overview:
We are seeking a dynamic and experienced Training Manager to join our team in Riyadh, Saudi Arabia. As a Training Manager for Marks & Spencer under Al-Futtaim Group, you will play a key role in designing, developing, and delivering impactful training programs that enhance product knowledge, refine skills, and improve customer satisfaction scores. You will collaborate closely with the Operations Team to identify training needs and ensure the implementation of effective learning strategies to drive commercial success. This role requires a strategic mindset, excellent communication skills, and the ability to inspire and develop retail teams across multiple locations.
Riyadh, Riyadh, Saudi Arabia
Job Industry: Retail & Sales
Job Function: Learning & Development
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
- Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
- Design and develop comprehensive training materials and programs, utilizing resources from M&S International and AFTC.
- Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
- Support in-store coaches to ensure effective program delivery and follow-up.
- Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
- Monitor and follow up on certification processes and records to ensure compliance with company standards.
- Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
- Develop and maintain relationships with M&S International to leverage existing training resources.
- Prepare and manage budgetary allocations for training initiatives and report on training effectiveness.
Required Skills and Experience:
- Bachelor’s degree in Business Administration or a related field.
- Minimum of 3 years of experience in retail or training, preferably within a multinational environment.
- Expertise in developing and delivering training programs tailored to retail environments.
- Knowledge of adult learning principles and effective public speaking skills.
- Strong analytical skills to tailor training programs to commercial needs.
- Proficiency in Microsoft Office tools for reporting and presentation purposes.
- Excellent communication and interpersonal skills to engage and inspire teams.
- Strong leadership qualities with the ability to work independently and manage multiple locations.
- Willingness to travel frequently for training delivery at various store locations.
What We Offer:
- Competitive salary with attractive incentives and benefits package.
- Comprehensive health insurance and annual leave entitlements.
- Opportunities for career growth and professional development within Al-Futtaim Group.
- Dynamic and inclusive work environment that values diversity and collaboration.
- Access to world-class training programs and resources to enhance your skills.
About Al-Futtaim Group:
Established in the 1930s as a trading business, Al-Futtaim Group has evolved into one of the most diversified and progressive privately held regional businesses headquartered in Dubai, United Arab Emirates. With operations across automotive, financial services, real estate, retail, and healthcare, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Our entrepreneurial spirit and customer-centric approach continue to drive growth and expansion across the Middle East, Asia, and Africa.
Join Al-Futtaim Group to be part of an industry leader that is committed to excellence, integrity, and customer satisfaction. This is your chance to make a significant impact on your career and the success of our retail and sales division.
