UAEN Call Centre Assistant | Retail | IKEA Jebel Ali Job Vacancy in UAE Dubai
Posted date [2025-03-08]
(ID: 33757)
 |
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
UAEN Call Centre Assistant | Retail | IKEA Jebel Ali
Dubai, Dubai, United Arab Emirates
Job Overview
We are looking for a customer-focused Call Centre Assistant to join our team at IKEA Jebel Ali. This role involves handling customer inquiries, resolving complaints, and ensuring a seamless customer journey. You will play a key part in maintaining service excellence by providing timely support and accurate information while building trust with our customers.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail
Job Function: Customer Service & Call Centre
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle customer inquiries through various channels, including phone, email, and social media, ensuring timely and professional responses.
- Accurately log all customer interactions in the CRM system and follow up to ensure resolution.
- Achieve first-call resolution by identifying customer concerns and providing effective solutions.
- Monitor the transport management system and proactively communicate with customers regarding deliveries, delays, or reschedules.
- Follow department action plans to enhance customer service and improve response times.
- Collaborate with internal teams to ensure smooth coordination for order processing and issue resolution.
- Maintain compliance with health and safety standards while carrying out job responsibilities.
- Identify and report any operational risks or service gaps to management.
Required Skills and Experience
- 2-3 years of experience in a similar role, preferably in a call centre or customer service environment.
- Prior experience in retail and knowledge of CRM systems is an advantage.
- Strong communication skills with a customer-centric approach.
- Ability to multitask and work efficiently under pressure.
- Problem-solving mindset with attention to detail and accuracy.
What We Offer
- A dynamic and customer-focused work environment.
- Opportunities for career growth and professional development.
- Competitive salary and benefits package.
About the Company
Al-Futtaim Group, established in the 1930s, is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai, United Arab Emirates. Operating across multiple industries including retail, automotive, real estate, financial services, and healthcare, Al-Futtaim Group partners with some of the world\'s most recognized brands. With a commitment to excellence, customer service, and innovation, the group continues to expand and enhance its offerings across the region.
Dubai, Dubai, United Arab Emirates
Job Overview
We are looking for a customer-focused Call Centre Assistant to join our team at IKEA Jebel Ali. This role involves handling customer inquiries, resolving complaints, and ensuring a seamless customer journey. You will play a key part in maintaining service excellence by providing timely support and accurate information while building trust with our customers.
Job Location: Dubai, United Arab Emirates
Job Industry: Retail
Job Function: Customer Service & Call Centre
Salary: Negotiable
Gender: Any
Key Responsibilities
- Handle customer inquiries through various channels, including phone, email, and social media, ensuring timely and professional responses.
- Accurately log all customer interactions in the CRM system and follow up to ensure resolution.
- Achieve first-call resolution by identifying customer concerns and providing effective solutions.
- Monitor the transport management system and proactively communicate with customers regarding deliveries, delays, or reschedules.
- Follow department action plans to enhance customer service and improve response times.
- Collaborate with internal teams to ensure smooth coordination for order processing and issue resolution.
- Maintain compliance with health and safety standards while carrying out job responsibilities.
- Identify and report any operational risks or service gaps to management.
Required Skills and Experience
- 2-3 years of experience in a similar role, preferably in a call centre or customer service environment.
- Prior experience in retail and knowledge of CRM systems is an advantage.
- Strong communication skills with a customer-centric approach.
- Ability to multitask and work efficiently under pressure.
- Problem-solving mindset with attention to detail and accuracy.
What We Offer
- A dynamic and customer-focused work environment.
- Opportunities for career growth and professional development.
- Competitive salary and benefits package.
About the Company
Al-Futtaim Group, established in the 1930s, is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai, United Arab Emirates. Operating across multiple industries including retail, automotive, real estate, financial services, and healthcare, Al-Futtaim Group partners with some of the world\'s most recognized brands. With a commitment to excellence, customer service, and innovation, the group continues to expand and enhance its offerings across the region.
