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Groundbreaking, AI-centric GenDev infrastructure, based on Oracle Database 23ai technologies, helps developers rapidly build sophisticated applications at scale. |
The role requires the individual to manage the assigned territory of customers and be the single point of contact for all Support Renewals and New Services sales from the Support Services portfolio.
The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory.
Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and complete understanding of our Support Services portfolio.
Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base.
Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware.
Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable.
Manage exceptions for customers with issues that may delay or inhibit renewals.
Accurately forecast business targets and opportunities in territory.
Strong oral and written communication skills is an absolute must.
Objection Handling and Result Orientation are key skills that would be required for this role.
Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.
Career Level - IC3
Responsibilities
Responsible for timely renewals for customers in assigned territory.
Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
Manage exceptions for customers with issues that may delay or inhibit renewals.
Identify and transfer leads to sales representatives for top-tier opportunities.
Accurately forecast business targets and opportunities in territory.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory.
Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and complete understanding of our Support Services portfolio.
Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base.
Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware.
Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable.
Manage exceptions for customers with issues that may delay or inhibit renewals.
Accurately forecast business targets and opportunities in territory.
Strong oral and written communication skills is an absolute must.
Objection Handling and Result Orientation are key skills that would be required for this role.
Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.
Career Level - IC3
Responsibilities
Responsible for timely renewals for customers in assigned territory.
Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
Manage exceptions for customers with issues that may delay or inhibit renewals.
Identify and transfer leads to sales representatives for top-tier opportunities.
Accurately forecast business targets and opportunities in territory.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
