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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Requisition ID: [[158577]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To achieve sales targets on units (new & CPOV – Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.
What you will do:
Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey
Achieve the set Trade-ins
Achieve monthly Finance and Insurance (F&I) product sales targets
Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS)
Lead management (Telephone/Web/Walk-in enquiries)
Capture customer data (test drive, ID, email address, etc.)
Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirements
Ensure knowledge of competition activities to be able to counter customer arguments
Required skills to be successful:
Experience working within the automotive Retail & SME industry often have to work extended hours most evenings and weekends to achieve their targets
Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
Strong negotiation skills, with evident ability to influence customer choices
Upselling skills and ability to create value from new products
Written and spoken Arabic & English is a must
About the Team:
This role reports to the Sales Manager.
What equips you for the role:
Minimum of Bachelor’s Degree
Exceptional written and spoken communication skills
Excellent planning and scheduling
Ability to multitask
Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
Charismatic personality that gains customer confidence and trust
Established work ethic
Adaptive and open to adopting new selling strategies and encompassing feedback
Personally accountable for actions
Self-motivated and immune to allowing external market forces influence individual performance
Results oriented
Personally driven to grow and progress within the company.
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To achieve sales targets on units (new & CPOV – Certified Pre-Owned Vehicle) and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on Net Promoter Score (NPS) throughout the customer journey.
What you will do:
Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey
Achieve the set Trade-ins
Achieve monthly Finance and Insurance (F&I) product sales targets
Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing the Net Promoter Score (NPS)
Lead management (Telephone/Web/Walk-in enquiries)
Capture customer data (test drive, ID, email address, etc.)
Achieve 100% of the mandatory required training as per Al Futtaim and Original Equipment Manufacturer (OEM) requirements
Ensure knowledge of competition activities to be able to counter customer arguments
Required skills to be successful:
Experience working within the automotive Retail & SME industry often have to work extended hours most evenings and weekends to achieve their targets
Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
Strong negotiation skills, with evident ability to influence customer choices
Upselling skills and ability to create value from new products
Written and spoken Arabic & English is a must
About the Team:
This role reports to the Sales Manager.
What equips you for the role:
Minimum of Bachelor’s Degree
Exceptional written and spoken communication skills
Excellent planning and scheduling
Ability to multitask
Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
Charismatic personality that gains customer confidence and trust
Established work ethic
Adaptive and open to adopting new selling strategies and encompassing feedback
Personally accountable for actions
Self-motivated and immune to allowing external market forces influence individual performance
Results oriented
Personally driven to grow and progress within the company.
