Perform service, preventative maintenance, upgrades and installations with IQ/OQ on instruments at customer sites with minimal supervision
Provide on-site customer repairs; responsible for delivering both timely and effective repairs
Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
Must be proactive in resolving instrument issues before they become chronic by determining the root cause and course of action
Remain current on equipment through appropriate training, manuals, technical bulletins and other relevant materials
Manage financial performance by expense control and inventory management
Establish and maintain proper business relationships with customers and peers
Perform necessary administrative duties accurately.