Service Coordinator - ELV AMC Operations
Posted date [2026-05-20]
(ID: 45465)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Description and Requirements
Service Coordinator - ELV AMC OperationsJob Snapshot
Role: Service Coordinator - ELV AMC Operations
Location: Dubai, United Arab Emirates
Industry: Security and Investigations
Function: Administrative Support
Experience: 2-4 years
Job Type: Full-time
Position Overview
Service Coordinator - ELV AMC Operations in Dubai, United Arab Emirates is a full-time opportunity in the Security and Investigations industry for an organized technical coordinator with experience in AMC service operations, PPM scheduling, ELV systems, client communication, work order tracking, and service documentation. The role supports smooth service delivery for CCTV, access control, Wi-Fi, data, voice, and related ELV systems by coordinating engineers, technicians, clients, subcontractors, and internal operations teams.
This position is suited for a detail-oriented coordinator who can manage daily service requests, monitor SLA timelines, update technical records, and help maintain high customer satisfaction across planned and reactive maintenance activities.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Security and Investigations
Function: Administrative Support
Salary: 5000-8000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Service Coordinator - ELV AMC Operations will act as the communication and coordination hub for the AMC Services Team in Dubai. The role helps ensure that preventive maintenance, service requests, engineer deployment, subcontractor coordination, material readiness, documentation, and client updates are handled accurately and within agreed service levels. By keeping operations structured and traceable, the position supports service quality, customer confidence, and efficient execution of technical maintenance contracts.
Key Responsibilities
* Coordinate AMC service operations and support the smooth execution of planned and reactive maintenance activities.
* Schedule PPM activities according to the annual maintenance plan and ensure resources are aligned with site requirements.
* Receive, log, assign, and monitor service requests through the ManageEngine portal or approved service management systems.
* Coordinate deployment of engineers and technicians for service visits, emergency requests, PPM tasks, and casual jobs.
* Monitor daily service activities to reduce delays, support smooth execution, and minimize disruption to client operations.
* Act as the main contact point between clients, field teams, subcontractors, procurement, and operations teams for service-related communication.
* Track work progress, update service records, and follow up on closure of service requests within agreed SLA timelines.
* Maintain accurate documentation for work orders, service reports, job status updates, client records, and internal tracking.
* Prepare and manage ADMCC technical documentation in line with ADMCC guidelines and project requirements.
* Share timely updates with clients and internal teams to support customer satisfaction and transparent service progress.
* Escalate unresolved, delayed, or high-priority issues to the Service Manager for faster resolution.
* Coordinate with subcontractors and procurement engineers to ensure required materials are available for scheduled and urgent work.
* Support compliance with company service standards, safety protocols, quality expectations, and operational procedures.
Ideal Profile
The ideal candidate should have technical coordination experience within security, ELV, or engineering service operations. The role requires strong communication, scheduling discipline, documentation accuracy, and the ability to manage multiple service activities while keeping clients and field teams aligned.
* 3 years Diploma or B. Tech in Electronics Engineering or a related field.
* 2-4 years of experience in security systems, ELV systems, AMC service coordination, or technical operations support.
* Experience with CCTV, access control systems, Wi-Fi, data, voice, and related low-current systems.
* Hands-on experience in service scheduling, work order tracking, engineer coordination, and client follow-up.
* Experience with ManageEngine or similar service request management portals is an advantage.
* Knowledge of ADMCC technical documentation and compliance guidelines is preferred.
* Proficiency in MS Office is required.
* Strong communication and interpersonal skills.
* Good organizational ability with strong multitasking and follow-up skills.
* Technical understanding of service operations in a maintenance environment.
Skills Set
* Service coordination
* AMC operations support
* PPM scheduling
* ELV systems coordination
* CCTV service support
* Access control systems
* Wi-Fi, data, and voice systems
* ManageEngine portal
* Work order tracking
* SLA monitoring
* Client communication
* Engineer deployment
* Subcontractor coordination
* Procurement follow-up
* ADMCC documentation
* Service reporting
* MS Office
* Technical documentation
Why Join Us
This role offers a strong opportunity to build a career in Dubai’s ELV, security systems, and engineering services market. The position provides exposure to AMC operations, service planning, technical documentation, client coordination, subcontractor management, and SLA-driven maintenance delivery within a professional systems integration environment.
About the Company
Al-Futtaim Engineering and Technologies is part of Al-Futtaim Group and delivers engineering, systems integration, ELV, networking, professional audio-visual, technology infrastructure, facilities management, project management, installation, testing, commissioning, and after-sales maintenance solutions across the UAE and regional markets. The company supports customers with reliable technical services, integrated solutions, and long-term operational support.
