Customer Service Advisor - Bilingual English Chinese Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33300)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Step into an exciting customer service role in Dubai, where you will provide top-tier support to a diverse customer base in both English and Chinese. As a Customer Service Advisor, you will play a key role in handling inquiries, resolving issues, and ensuring exceptional customer experiences. If you have a passion for communication, problem-solving, and delivering outstanding service, this is a great opportunity to advance your career in a dynamic contact center environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while maintaining high service quality.
- Identify and maximize opportunities for upselling and cross-selling where appropriate.
- Resolve customer concerns efficiently by offering suitable solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed records.
Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and Chinese speaker.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with strong telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while maintaining high service quality.
- Identify and maximize opportunities for upselling and cross-selling where appropriate.
- Resolve customer concerns efficiently by offering suitable solutions.
- Stay updated on company products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed records.
Required Skills and Qualifications:
- Minimum 1 year of experience in customer service or call center roles, preferably in the real estate sector.
- Bilingual fluency: English (B2+ level) and Chinese speaker.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with strong telephone etiquette.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
