 |
Since 1890, all around the globe, we at Allianz have been working hard to secure people’s lives and give our customers courage for what’s ahead. We are a diverse community of experts delivering outstanding insurance and asset management products in more than 70 countries, helping you get ready for the best, by being prepared to avoid the worst but anticipating the best |
At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.
You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
What you do:
Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
What you bring:
High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
What you do:
Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
Build relationships by listening, paraphrasing, and problem solving
Provide clear information
Manage a diverse clientele
Emphasis on attendance and punctuality
Support basic Allianz Website registration and navigation
Research required information using available resources
Follow up with Customers or Financial Professionals
Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
What you bring:
High School Diploma or GED required
Aim to exceed standard call center metrics while providing excellent customer service
Computer proficiency skills
Process, focused on customer relationships
Work shift-times between 7am-6pm
For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
