Housekeeping Supervisor Housekeeping Job Vacancy in UAE Dubai
Posted date [2024-11-05]
(ID: 32471)
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IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Do you see yourself as a Housekeeping Supervisor for InterContinental Hotel® Dubai Festival City?
As the world\'s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest\'s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day
Supervises the implementation of housekeeping standards and procedures.
Recommends changes to the standards and training on an on-going basis.
Maintains a current and thorough knowledge of all housekeeping systems.
Opens and closes the shift and ensures effective shift hand over.
Distributes and collects keys.
Manages all incoming and outgoing calls.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
Communicates well to ensure effective shift handovers.
Actively participates in and conducts organized meetings.
Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
Take action to address these needs to exceed their expectations.
Adheres to hotel brand standards.
Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
Assists guests and escorts them to locations within the hotel at their request.
Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
Maintains current Hotel information to be able to provide information to guests.
Work effectively with customers and colleagues from different viewpoints, cultures, and countries
Work to understand and consider the global nature of the business.
Participates in regular team training.
Creates a positive hotel image in every interaction with internal and external customers
What we need from you
Good level of spoken/written English
Flexibility in shifts & tasks
Cares for the employees
Attention to details.
Knowledge about budget (PNL)
Minimum one year of experience in a similar environment (4-5* hotel)
Meet deadlines.
As the world\'s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you\'d like to embrace a wider world of experiences and opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1200 colleagues who are always finding ways to make every guest\'s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day
Supervises the implementation of housekeeping standards and procedures.
Recommends changes to the standards and training on an on-going basis.
Maintains a current and thorough knowledge of all housekeeping systems.
Opens and closes the shift and ensures effective shift hand over.
Distributes and collects keys.
Manages all incoming and outgoing calls.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
Communicates well to ensure effective shift handovers.
Actively participates in and conducts organized meetings.
Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promotes team spirit and ensures effective two-way communication.
Builds and maintains positive relationships with all internal customers and guests to anticipate their needs.
Take action to address these needs to exceed their expectations.
Adheres to hotel brand standards.
Maintains a high level of product and service knowledge to explain and sell services and facilities to guests.
Assists guests and escorts them to locations within the hotel at their request.
Maintains knowledge of special programs and events in the hotel to recognize and respond to guests needs.
Maintains current Hotel information to be able to provide information to guests.
Work effectively with customers and colleagues from different viewpoints, cultures, and countries
Work to understand and consider the global nature of the business.
Participates in regular team training.
Creates a positive hotel image in every interaction with internal and external customers
What we need from you
Good level of spoken/written English
Flexibility in shifts & tasks
Cares for the employees
Attention to details.
Knowledge about budget (PNL)
Minimum one year of experience in a similar environment (4-5* hotel)
Meet deadlines.
