Service Advisor Job Vacancy in UAE Dubai
Posted date [2024-07-10]
(ID: 31142)
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
1.Service Reception
-Assist new and junior Service Advisors in resolving customer complaints and queries, guiding them through the service reception process.
-Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
-Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
-Use specified checklists during service reception to document and verify proper performance of individual work steps.
-Train Service Advisors on the service process, enhancing customer experience and developing long-term customer relations.
-Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
-Check for warranty and goodwill claims.
-Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
-Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
2.Work preparation.
-Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
-Prepare repair orders and ensure timely completion.
-Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.
3.Repair and maintenance
-Monitor repair status and clarify additional repair services or timeline updates with customers and the service department.
4.Order completion
-Inspect work scope and performance, document test results, and authorize repairs for any faults.
-Provide transparent documentation for customers of all work completed and required parts.
-Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
-Ensure the customers vehicle is clean.
-Ensure timely vehicle handover and final coordination with customers.
-Trigger the invoicing process after repair and maintenance are completed.
5.Vehicle handover
-Manage the vehicle handover process.
-Welcome customers and take back replacement vehicles.
-Explain work performed and invoices to customers, offering solutions for any pending orders.
-Explain the need and benefits of advised work, supporting customer decisions with positive arguments.
-Advise customers on the urgency, potential risks, safety, and liability if they refuse recommended work.
-Accompany customers back to their vehicles and thank them for their business.
-Assist new and junior Service Advisors in resolving customer complaints and queries, guiding them through the service reception process.
-Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
-Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
-Use specified checklists during service reception to document and verify proper performance of individual work steps.
-Train Service Advisors on the service process, enhancing customer experience and developing long-term customer relations.
-Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
-Check for warranty and goodwill claims.
-Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
-Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
2.Work preparation.
-Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
-Prepare repair orders and ensure timely completion.
-Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.
3.Repair and maintenance
-Monitor repair status and clarify additional repair services or timeline updates with customers and the service department.
4.Order completion
-Inspect work scope and performance, document test results, and authorize repairs for any faults.
-Provide transparent documentation for customers of all work completed and required parts.
-Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
-Ensure the customers vehicle is clean.
-Ensure timely vehicle handover and final coordination with customers.
-Trigger the invoicing process after repair and maintenance are completed.
5.Vehicle handover
-Manage the vehicle handover process.
-Welcome customers and take back replacement vehicles.
-Explain work performed and invoices to customers, offering solutions for any pending orders.
-Explain the need and benefits of advised work, supporting customer decisions with positive arguments.
-Advise customers on the urgency, potential risks, safety, and liability if they refuse recommended work.
-Accompany customers back to their vehicles and thank them for their business.
