Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow-up till closure within agreed SLA.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
Resolving basic Calls / request of information on Phone at First Pickup
Call Monitoring and escalation. Escalate tickets according to agreed SLOs/SLA.
Maintain and develop own knowledge and skills to assist with first time fault resolution
Have solid experience in a helpdesk or technical support environment
MIS Reporting.
Highly organized and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
Responsibilities
.Receive, classify, and record all issues from users in a professional, courteous manner over the phone, via email & through ITSM Tool in the ITSM Application.
Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow-up till closure within agreed SLA.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
Resolving basic Calls / request of information on Phone at First Pickup
Call Monitoring and escalation. Escalate tickets according to agreed SLOs/SLA.
Maintain and develop own knowledge and skills to assist with first time fault resolution
Have solid experience in a helpdesk or technical support environment
MIS Reporting.
Highly organized and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
Qualifications
.Degree in IT, Computer Science or relevant field.
Good Communication Skill and Working Experience in similar position preferable.
Knowledge of ITIL framework.
Proficiency in English. Excellent communication skills.
Have solid experience in a helpdesk or technical support environment.
Customer-oriented and cool-tempered.
The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
Natural aptitude for trouble shooting & problem solving.
Have solid experience in a helpdesk or technical support environment.
Highly organized and able to work on own initiative to complete the range of tasks required.
Flexible and willing to work outside core business hours as required.
Proven experience in similar role.
Working knowledge of Service Desk ticketing tools (ITSM)
Good understanding of computer systems, office automation products, remote control
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
Resolving basic Calls / request of information on Phone at First Pickup
Call Monitoring and escalation. Escalate tickets according to agreed SLOs/SLA.
Maintain and develop own knowledge and skills to assist with first time fault resolution
Have solid experience in a helpdesk or technical support environment
MIS Reporting.
Highly organized and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
Responsibilities
.Receive, classify, and record all issues from users in a professional, courteous manner over the phone, via email & through ITSM Tool in the ITSM Application.
Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow-up till closure within agreed SLA.
Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
Resolving basic Calls / request of information on Phone at First Pickup
Call Monitoring and escalation. Escalate tickets according to agreed SLOs/SLA.
Maintain and develop own knowledge and skills to assist with first time fault resolution
Have solid experience in a helpdesk or technical support environment
MIS Reporting.
Highly organized and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
Qualifications
.Degree in IT, Computer Science or relevant field.
Good Communication Skill and Working Experience in similar position preferable.
Knowledge of ITIL framework.
Proficiency in English. Excellent communication skills.
Have solid experience in a helpdesk or technical support environment.
Customer-oriented and cool-tempered.
The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
Natural aptitude for trouble shooting & problem solving.
Have solid experience in a helpdesk or technical support environment.
Highly organized and able to work on own initiative to complete the range of tasks required.
Flexible and willing to work outside core business hours as required.
Proven experience in similar role.
Working knowledge of Service Desk ticketing tools (ITSM)
Good understanding of computer systems, office automation products, remote control
