call center assistant Job Vacancy in UAE Dubai
Holders of the Guinness World Record for the "Largest Fireworks Display" ever recorded and "Largest Pyrotechnic Image", Fireworks by Grucci is a sixth-generation, family-owned and operated company. Known as "America's First Family of Fireworks," the Gruccis have transformed the night skies to the delight of millions across the globe since 1850. They are world-renowned for pyrotechnic artistry, scientific innovation and old-fashioned values. Their signature performances include the official celebration of the 200th Anniversary of the National Anthem “Star Spangled Spectacular,†in Baltimore, countless performances in and around Las Vegas, NV., seven consecutive U.S. Presidential Inaugurations; the Olympic Games in Beijing, Salt Lake City, Los Angeles and Lake Placid; commemorations such as the Centennial of the Statue of Liberty and star-studded extravaganzas including the grand opening of the Atlantis Dubai and the Palm Jumeirah Island in the United Arab Emirates. On New Year’s Eve 2013, a stunning performance displaying 479,651 fireworks made its debut above Dubai’s iconic skyline. The Gruccis achieved their “Largest Fireworks Display†title with this performance and smashed the Guinness Book of World Record’s preceding mark. Phil Grucci currently serves as President/CEO of Fireworks by Grucci, Inc. and Pyrotechnique by Grucci, Inc., the manufacturing entity of the Grucci group of companies.... |
Education: High school diploma or equivalent. Some positions may prefer candidates with post-secondary education or certifications related to customer service or communication.
Communication Skills: Strong verbal and written communication skills are essential. Ability to communicate clearly and effectively with customers and colleagues.
Customer Service Experience: Prior experience in customer service, whether in a call center, retail, hospitality, or related field, is often preferred.
Technical Skills: Familiarity with basic computer applications (e.g., MS Office, CRM software) and ability to navigate multiple systems simultaneously.
Problem-Solving Skills: Ability to troubleshoot customer issues, handle complaints, and escalate complex problems when necessary.
Multitasking: Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Teamwork: Collaboration with other team members and departments to ensure customer satisfaction and efficient operations.