Customer Service Representative Job Vacancy in UAE Dubai
Posted date [2024-11-02]
(ID: 32426)
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Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
· Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
· Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
· Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
· Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
· Identify and assess customers’ needs to achieve satisfaction
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Recognize, document, and alert the team leader of trends in customer calls.
· Acknowledging and resolving customer complaints.
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Providing feedback on the efficiency of the customer service process.
· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
· Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
· Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
· Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
· Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
· Identify and assess customers’ needs to achieve satisfaction
· Follow communication procedures, guidelines, and policies
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Recognize, document, and alert the team leader of trends in customer calls.
· Acknowledging and resolving customer complaints.
· Take the extra mile to engage customers. Respond promptly to customer inquiries.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Providing feedback on the efficiency of the customer service process.
