About the Company Sharaf DG, a flagship brand of the Sharaf Group, is one of the UAE’s leading electronics and technology retail chains with a strong presence across the Middle East, including Bahrain, Oman, and Egypt. Built on a unique concept in consumer electronics retailing, Sharaf DG is designed to meet the evolving needs of today’s tech-savvy and quality-conscious customers. Serving over one million customers monthly, Sharaf DG offers the widest selection of top global brands across multiple product categories such as consumer electronics, IT, telecom, home appliances, home entertainment, and smart technology. More than just a retail brand, Sharaf DG is also a dynamic player in energy solutions, franchise operations, and B2B services, providing diverse career paths across multiple business verticals. Sharaf DG is constantly expanding and offers exciting job opportunities in Dubai and across the UAE in sales, retail operations, customer service, logistics, merchandising, marketing, IT support, and business development. As an employer of choice, we value talent, diversity, and innovation. With a workforce representing over 40 nationalities, we foster an inclusive and high-performing work culture. Our employees are rewarded with competitive pay, benefits, and career advancement opportunities in a supportive and growth-driven environment. At Sharaf DG, you’ll be empowered to make an impact and build a rewarding career in one of the fastest-growing electronics retail and technology solution companies in the region. Explore Sharaf DG careers in Dubai and across the Emirates today and become part of a future-focused, customer-centric team that’s redefining retail excellence....

Retail Store Supervisor - Telecom Operations

Job Overview
Sharaf DG is hiring a Retail Store Supervisor to manage daily telecom sales operations and team performance for Etisalat products and services. Based in Dubai, this role requires strong leadership, customer service excellence, and a deep understanding of telecom offerings for businesses, government entities, and Emirati customers.

Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Management
Salary: 6800 monthly + performance-based incentives
Gender: Any
Job Type: Full-time

Job Overview
As a Retail Store Supervisor, you will lead a team of Customer Service Representatives (CSRs) and Direct Marketers (DMs), ensuring smooth store operations, team productivity, and compliance with telecom regulations. You will be responsible for achieving sales KPIs, driving upsell opportunities, managing audits, and maintaining high service standards. This role is ideal for professionals with telecom or retail experience looking to take on a leadership role.

Key Responsibilities

* Oversee daily store operations and manage the workflow of sales and service teams
* Promote and sell Etisalat business, institutional, and consumer telecom plans
* Provide accurate product information to customers and guide them through the selection process
* Identify upselling and cross-selling opportunities to increase revenue
* Ensure prompt and professional handling of customer issues and service inquiries
* Meet KPIs for service quality, resolution time, and customer satisfaction
* Supervise staff performance and ensure operational targets are achieved
* Coordinate internal mystery shopping initiatives to improve customer interactions
* Collaborate with internal and external auditors; ensure TRA compliance
* Handle daily/weekly/monthly reports and maintain audit readiness
* Train and coach team members for performance improvement and policy compliance
* Enforce safety practices and standard operating procedures within the store
* Set individual and team targets and assess progress regularly

Job Requirements

* Graduate degree in any discipline
* 3–5 years of experience in telecom or retail sales, with team leadership responsibilities
* Must be under 35 years of age
* Strong knowledge of telecom plans and services, particularly in the UAE
* Excellent communication, leadership, and problem-solving skills
* Familiarity with compliance and audit procedures within a retail or telecom environment
* Proficiency in reporting, asset management, and store performance tracking
* Immediate availability to join on or before 20th September 2024

What We Offer

* Leadership opportunity in a fast-paced telecom retail environment
* Competitive salary of 6800 AED (gross + allowance) plus incentives
* Incentive structure based on team performance and sales KPIs
* Ongoing training, career development, and internal advancement opportunities
* Collaborative culture with a focus on innovation, compliance, and customer satisfaction

About the Company
Sharaf DG, a leader in electronics and telecom retail, operates across the UAE and the GCC. With a strong presence in telecom distribution, we provide full-service support for leading providers like Etisalat. Our store teams are empowered with the latest technology, performance tools, and training to deliver top-tier service and drive business growth across retail channels.

Job Title Retail Store Supervisor - Telecom Operations Job Description Retail Store Supervisor - Telecom Operations Job Overview Sharaf DG is hiring a Retail Store Supervisor to manage daily telecom sales operations and team performance for Etisalat products and services. Based in Dubai, this role requires strong leadership, customer service excellence, and a deep understanding of telecom offerings for businesses, government entities, and Emirati customers. Job Location: Dubai, United Arab Emirates Industry: Telecommunications Function: Management Salary: 6800 monthly + performance-based incentives Gender: Any Job Type: Full-time Job Overview As a Retail Store Supervisor, you will lead a team of Customer Service Representatives (CSRs) and Direct Marketers (DMs), ensuring smooth store operations, team productivity, and compliance with telecom regulations. You will be responsible for achieving sales KPIs, driving upsell opportunities, managing audits, and maintaining high service standards. This role is ideal for professionals with telecom or retail experience looking to take on a leadership role. Key Responsibilities * Oversee daily store operations and manage the workflow of sales and service teams * Promote and sell Etisalat business, institutional, and consumer telecom plans * Provide accurate product information to customers and guide them through the selection process * Identify upselling and cross-selling opportunities to increase revenue * Ensure prompt and professional handling of customer issues and service inquiries * Meet KPIs for service quality, resolution time, and customer satisfaction * Supervise staff performance and ensure operational targets are achieved * Coordinate internal mystery shopping initiatives to improve customer interactions * Collaborate with internal and external auditors; ensure TRA compliance * Handle daily/weekly/monthly reports and maintain audit readiness * Train and coach team members for performance improvement and policy compliance * Enforce safety practices and standard operating procedures within the store * Set individual and team targets and assess progress regularly Job Requirements * Graduate degree in any discipline * 3–5 years of experience in telecom or retail sales, with team leadership responsibilities * Must be under 35 years of age * Strong knowledge of telecom plans and services, particularly in the UAE * Excellent communication, leadership, and problem-solving skills * Familiarity with compliance and audit procedures within a retail or telecom environment * Proficiency in reporting, asset management, and store performance tracking * Immediate availability to join on or before 20th September 2024 What We Offer * Leadership opportunity in a fast-paced telecom retail environment * Competitive salary of 6800 AED (gross + allowance) plus incentives * Incentive structure based on team performance and sales KPIs * Ongoing training, career development, and internal advancement opportunities * Collaborative culture with a focus on innovation, compliance, and customer satisfaction About the Company Sharaf DG, a leader in electronics and telecom retail, operates across the UAE and the GCC. With a strong presence in telecom distribution, we provide full-service support for leading providers like Etisalat. Our store teams are empowered with the latest technology, performance tools, and training to deliver top-tier service and drive business growth across retail channels. Post Details

Job Start Date Salary from 6800.00 Salary to 7000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Telecommunications Job Function Job Functions -> Management Employers Details Company Sharaf DG Contact Person Sharaf DG HRM Designation HRM Telephone +971 600 502034 Email recruitmentsharafdg.com